Nortel Networks 3100 manual How to get help, Getting help from the Nortel Web site

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How to get help

How to get help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•sign up for automatic notification of new software and documentation for Nortel equipment

•open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the telephone number for your region:

www.nortel.com/callus

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Contents Nortel Mobile Communication Client 3100 for Nokia Page Contents MCC 3100 configuration Acronyms Contents New in this release FeaturesOther changes Revision historyNew in this release How to get help Getting help over the phone from a Nortel Solutions CenterGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller Introduction MCC 3100 featuresSystem and network requirements Before you beginNetwork specifications Important NoticeSystem requirements Server specification About this guideRelated publications Installing the MCC 3100 for Nokia software from a computer Software installationClick File Manager Nokia phone browser installsSelect Tools App. mgr Installing the MCC 3100 for Nokia software over the airSelect Installat Moving the MCC 3100 icon to the menu screenSelect Move To Menu Upgrading the MCC 3100 for Nokia software from a computer Upgrading the MCC 3100 for Nokia software over the air Uninstalling the MCC 3100 for Nokia softwareCA root certificate installation Select Options Open On the Menu screen, select Office File mgr DocumentsMCC 3100 configuration Initial configurationConfiguring initial Nokia parameters System Settings Preferences Outgoing Call Service DN structure System settingsSystem Settings fields Configuring your system settingsField Settings Configuring your personal preferences Personal preferencesPreferences screen fields Field Settings Configuring your call settings Call settingsCall Settings Starting and exiting the MCC 3100 application Basic functionsHiding the MCC 3100 application Logging on and logging offStatus panel Overview of the main screenFriends link and preview panel Recent link and preview panelGroups link Corp Dir linkAccessing screens Navigating screensShortcut Keys Accessing Help Green call and red hangup buttonsShortcut keys Help screen Basic functions Advanced functions FriendsAdding a friend Adding a friend New friend screenField Settings To add a friend from the Logs screen Importing a friendTo add a friend from the Search Results screen Editing a friendEdit friend screen To edit a friendSearching the corporate directory Deleting a friendTo delete a friend from the MCC 3100 local address book Search results screen Direct Outbound mode Placing CallsCall modes Call-me-First mode Calling a friend Calling from your extensionDialing a number To place an Advanced Call Advanced callPlace call prefix Incoming call Receiving callsGroups Adding a groupAdding friends to a group Add to group screen Managing friends in a groupGroup management screen Placing and managing group calls Managing a groupGroup-Call screen Initiating a group callManaging group calls Leaving or ending a group call Joining a group call that is in progressViewing entries on the main screen Logging EventsLogs screen Viewing entries on the Logs screenCall icons Sorting entries on the Logs screen Deleting entries in the Logs screenTo delete one entry Calling voice mail system Managing voice mailTo delete all entries Voice mail message waiting indicationMCG 3100 calls the voice mail server Advanced functions Acronyms AcronymsVPN Page Legal Notice

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