Avaya 9620 Muting a Call, Putting a Call on Hold, Transferring a Call, About Forwarding Calls

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Send all calls

Muting a Call

If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on, the call is muted.

1.Press Mute during a call so that the other person cannot hear you.

2.Press Mute again to unmute the call.

Putting a Call on Hold

1.Press Phone to view the main Phone screen, if necessary.

2.Select the line you want to put on hold.

3.Press Hold.

Note:

A hold timer may display when you put a call on hold. For more information, see Configuring call timers.

4.Press Resume to retrieve the call.

Transferring a Call

1.From the Phone screen, select the line you want to transfer.

2.Press Transfer.

3.Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list.

4.Press Complete to transfer the call.

About Forwarding Calls

You can forward your incoming calls to another number or to voicemail. If call forwarding

is turned on, a Forwarding icon appears on the top line of your display screen. You can choose from a number of forwarding features, including Send All Calls and Call Forward. Listed below are examples of the most commonly used forwarding features. The forwarding features available on your phone depend on the options your system administrator has set. For more information about the options available to you, contact your system administrator.

Send all calls

When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage number, typically your voicemail. Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator. If the SAC feature is administered on your phone, a SendAll softkey appears on the Phone screen. Pressing SendAll turns Send All Calls on. If it is already on, pressing SendAll turns it off. You can also turn Send All Calls on or off by using the telephone Features list.

1.From the Phone screen, scroll right to access the Features menu.

2.Select SendAllCalls.

3.Press Yes or OK to turn Send All Calls on or off.

16 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide

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Contents Issue 3 January Contents Introduction to the 9620 IP Telephone About Contacts Overview Introduction to the 9620 IP TelephoneAbout Scrolling and Navigation IP Telephone Button/Feature DescriptionsAbout the Avaya Menu About Options & SettingsAbout Your Telephone Stand Setting Go To Phone Screen on Ringing Setting Go To Phone Screen on CallingPress Avaya Menu Configuring call timers Setting redial optionsConfiguring visual alerts Adjusting the brightness or contrast of the displayTurning button click sounds on and off Turning error tones on or offTurning large text on or off Changing the ring patternAccessing your browser About the Features menuAccessing the Features menu About the BrowserCalling a person from the directory Answering a CallIgnoring an incoming call Sending an incoming call directly to voicemailMaking a Call Putting a Call on Hold Muting a CallTransferring a Call About Forwarding CallsAbout Conference Calls Setting up a conference callCall Forwarding Turning off call forwardingAbout Bridged Calls Joining a call on a bridged line About ContactsMaking an outgoing call on a bridged line Viewing Contacts detailsEditing a contact About the Call LogDeleting a contact Viewing the call logAdding an entry from the call log to your Contacts list Viewing call log detailsRemoving an entry from the call log Clearing all entries from the call logAbout logging in to your telephone Getting Your MessagesLogging into your voicemail Logging in to your telephone