AT&T 1030, 3070 manual Special Information About Square Systems

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Special Information About

Square Systems

In a square system you must give special attention to the way 5-button voice terminals operate. These voice terminals accommodate a maximum of three outside lines, and the same three must be assigned to all 5-button voice terminals in your business. The three lines are those that are plugged into control unit jack numbers A0, A1, and A2. You cannot assign different sets of lines to different 5-button voice terminals. This means that people who have 5-button voice terminals cannot use any lines other than these three to answer or make calls. Furthermore, calls that come in on other lines cannot be transferred to 5-button voice terminals by the normal Transfer method. Here are some tips on maximizing the usefulness of your 5-button voice terminals:

If you expect people with 5-button voice terminals to answer incoming calls, either directly or via transfer, make sure that most outside calls come in on the lines connected to control unit jacks A0, A1, and A2. You can do this by listing the number of the line connected to intercom jack A0 in the telephone directory as your business telephone number. This works particularly well if you have the type of arrangement with your local telephone company whereby one number is listed in the telephone directory, but if that number is busy, incoming calls are automatically transferred to any of several other lines.

If people who use 5-button voice terminals need to place many outside calls, you can make the lines on their voice terminals more available to them by pro- gramming the Automatic Line Selection sequence on larger voice terminals "backwards" — that is, selecting lines other than those on 5-button voice ter- minals first. For example, you would select the lines plugged into control unit jacks A3, A4, B0, B1, B2, etc. before those plugged into jacks A0, A1, and A2.

If any 5-button voice terminal users need access to a special line such as a WATS line, be sure that it is plugged into control unit jacks A0, A1, or A2; otherwise it won’t appear on 5-button voice terminals.

There is a way to switch a call to a 5-button voice terminal from a line that it does not have:

—The person who wants to transfer the call can use the Conference button with Intercom to conference together the line the call came in on and the 5-button voice terminal user. Once everyone is connected, the person who received the call originally can put the conference on hold, then hang up and the other two people can continue speaking with one another.

If you have many 5-button voice terminals in your business and find that having limited line access is a problem, you can solve the problem by switching to a pooled line arrangement.

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Contents Merlin Page Table of Contents Available Features Merlin System Features Feature Description Benefits Fixed FeaturesSpeaker DropHold Intercom-Voice Intercom-RingMessage RecallTransfer Send MessageCustom Features Custom Features Custom Features Custom Features Merlin system Optional Features and EquipmentOptional Features and Equipment Optional Features and Equipment Arranging Your Outside Lines Pooled or Square Important Information for AdministratorsAbout Pooled Systems About Square SystemsADMINISTRATOR/ATTENDANT Console Forms and Labels YOU Need Customizing Your Merlin SystemCustomizing Sequence At The Control Unit At The Administrator/Attendant ConsoleAt Individual Voice Terminals Control Unit for Models 1030 Control Unit Setting Your Control Unit Administering Your System at Administrator/Attendant Console Creating a Line Pool Specifying TOUCH-TONE or Rotary DialingLine Assignment Tips Assigning Lines Call Restriction TipsAssigning Calling Restrictions Establishing Night ServiceProgramming Voice Terminals For Office Priorities Setting a Voice Terminal to Program ModeAssigning Line Ringing for Incoming Calls Here are some suggestions for programming Cover buttons Assigning Cover ButtonsAssigning AN Automatic Line Selection Sequence Programming Codes for Custom Features Assigning Features to Programmable ButtonsCustom Dial This Suggested Feature Information Button Label Programming Voice Terminals For Personal PrioritiesUsing PAUSE, STOP, and Flash for Outside Auto Dial Buttons Page Selecting a Personal Ring Programming Voice Announcement DisableSpecial Information About Attendant Consoles Special Information About Square Systems Appendix Fig. A-5System Configuration Form System Administration Diagrams and FormsFig. A-1 Fig. A-2 Button Deluxe Voice Terminal Fig. A-3Page Models 1030 System Configuration System Configuration FormModels 1030 Voice Terminal Configuration Voice Terminal Configuration FormAdministration Mode Button Labels for Page Index
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