ADTRAN 7100 manual Creating a New Auto Attendant, Auto Attendants Menu

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Configuring the System	NetVanta 7100 Administrator’s Guide

4.Select Apply to accept the new setting.

5.Select Save at the top right of the current menu. A dialog box appears if the save is successful. Select OK to close the box and return to the previous menu.

Creating a New Auto Attendant

An auto attendant is an automated call handling menu structured with audio prompts to direct callers through the available menu options (or digit actions). The auto attendant must have an introductory greeting that describes the digit actions such as “For Sales, press 2.” It is best to map out the auto attendant digit actions prior to setup. See Figure 51 on page 66 for a diagram of auto attendant structure.

Creating a new auto attendant may require assistance from your system administrator. Refer to Modifying Auto Attendant Greetings on page 60 for instructions on perfecting an existing auto attendant greeting.

1.Navigate to the Voice > Applications > Auto Attendants menu and enter the Name and

Extension of the new auto attendant. Select the Add New Auto Attendant button.

Enter the Name and

Extension of the

new auto attendant and select Add New

Auto Attendant.

Figure 39. Auto Attendants Menu

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Copyright © 2007 ADTRAN, Inc.

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Contents NetVanta 7100 Administrator’s Guide Conventions Frequently Asked Questions FAQs Copyright 2007 ADTRAN, Inc Table of Contents Maintaining and Troubleshooting List of Figures List of Figures NetVanta 7100 Administrator’s Guide List of Tables List of Tables NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus Accessing the System Factory DefaultsEthernet Interfaces Port 1 to Vlan 1 Native Vlan for dataPhysical Connection Minimum ConfigurationConnecting Using a Web Browser Accessing the AOS Web-based GUI System Summary Menu Navigating the Menus OptionsGetting Started Getting Started MenuCopyright 2007 ADTRAN, Inc Managing Phone Accounts Navigate to the Voice Stations User Accounts menu Adding a New Phone to the SystemCreate a New User Account in the System Connect the Phones Phone Idle DisplayEdit User Settings Editing an Existing Phone AccountEdit IP Phone Configuration Email and Caller ID Settings User Config Tab MenuUser Config Tab Options Setting Description and OptionsForward Disconnect Delay Forward Disconnect BatteryCurrent Settings Call Coverage Voicemail Deleting a Phone User AccountNetVanta Extension Setting and Changing Passwords Deleting a User AccountSelect Apply to save the new password Modifying Existing Phones Call Lists Resetting a Phone to Factory DefaultCustomizing Phones and User Preferences Searching for a Particular Contact Contact DirectoryAdding or Editing a Contact Navigate to the Voice Stations IP Phone Configs screen Speed Dial, Line keys and Button MapsLine Keys Changing a Speed Dial Line Key AssignmentPhone Configurations Tab Menu Secondary Line Configuration Button MapDisplay Status Group Busy Lamp Field Customizing the Expansion Module ButtonsStatus Groups Busy Lamp Field/DSS Phone Display Change Phone MAC Address/Model dialog box Navigate to the Voice Stations IP Phone Configs menuReplacing an Existing Phone Rebooting a Phone Reboot Phone Key CombinationsConfiguring Voicemail Resetting Voicemail Password Navigate to the Voice Stations User Accounts screenVM Settings Select Apply to accept the new setting Enabling Email Notification of Voicemail Messages Set a VM Notification ScheduleConfiguring Voicemail NetVanta 7100 Administrator’s Guide Set or Edit a Notification Email Address Set the Primary and Secondary Email Notification addresses Updating Voicemail Permission Class of Service Navigate to the Voice Applications Voicemail Settings menuVoicemail Class of Service Options Setting Descriptions and Options Max Time Per GreetingMax Time For All GreetingsNetVanta 7100 Administrator’s Guide Configuring Voicemail Reviewing Voicemail Storage Limits Configuring the System Setting the System Time and Date Set Time and Date Menu Creating a New Auto Attendant Auto Attendants MenuCreate New Menu Prompt Settings Descriptions and Options Extension To Call Prompt Text boxCreating New Audio Prompts File NameDigit Actions Tab Menu Modifying Auto Attendant Greetings Navigate to the Voice Applications Auto Attendants menuModify an Existing Menu Prompt Modify an Existing Audio Prompt Dial By Name Directory DBN Directory MenuEnter the alias for the member and select Apply Add New Directory Alias Entry Menu Adding Users to Ring Groups Auto Attendant Ring Group ExampleRing Group Type Options Round-robin fashionEdit Ring Group Menu Logging into and out of Ring Groups Add Members to Ring Group MenuAdding Users to the Operator Group Operator Group Type OptionsLogging into and out of the Operator Group Add Members to Operator Group MenuAdding a System Speed Dial Number Setting Up Status Groups Navigate to the Voice Applications Status Groups menuConfiguring the System NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting Saving Configuration Changes Utilities Configuration MenuTroubleshooting Voice Trunks Checking the Port StatusReview the Trunk Group Configuration Trunk Groups MenuEdit Trunk Group Menu Troubleshooting Classes of Service Classes of Service MenuModify Class of Service Menu Troubleshooting Phones ADTRAN/Polycom IP PhoneSpecial Prefix Spre Codes Spre Codes List Description Spre Command 61200796L1-31A Copyright 2007 ADTRAN, Inc Copyright 2007 ADTRAN, Inc