ADTRAN 7100 manual Troubleshooting Phones, ADTRAN/Polycom IP Phone

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Maintaining and Troubleshooting	NetVanta 7100 Administrator’s Guide

Troubleshooting Phones

If a phone is not functioning properly, follow the steps below to check the status of the connection. Refer to Modifying Existing Phones on page 31 and Resetting a Phone to Factory Default on page 32 for configuration assistance.

1.Check the line keys for the phone’s extension to see if it is currently registered with the NetVanta 7100. If the extension does not appear on the line key, proceed to the next step.

ADTRAN/Polycom IP

phone can support multiple extensions and call appearances.

Figure 66. ADTRAN/Polycom IP Phone

2.Refer to Rebooting a Phone on page 40 to manually reboot your phone. Phone key combinations are available to manually reboot phones. Also see Table 5 on page 40 for a list of reboot key combinations. Simultaneously hold the appropriate keys until the confirmation tone is heard (about 3 seconds). The reboot process may take several minutes.

3.Place test calls once the phone has been rebooted to determine whether the reboot resolved the problem.

4.If rebooting the phone did not resolve the issue, contact your NetVanta 7100 system administrator.

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Contents NetVanta 7100 Administrator’s Guide Conventions Frequently Asked Questions FAQs Copyright 2007 ADTRAN, Inc Table of Contents Maintaining and Troubleshooting List of Figures List of Figures NetVanta 7100 Administrator’s Guide List of Tables List of Tables NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus Ethernet Interfaces Port 1 to Accessing the SystemFactory Defaults Vlan 1 Native Vlan for dataConnecting Using a Web Browser Minimum ConfigurationPhysical Connection Accessing the AOS Web-based GUI System Summary Menu Navigating the Menus OptionsGetting Started Getting Started MenuCopyright 2007 ADTRAN, Inc Managing Phone Accounts Create a New User Account in the System Adding a New Phone to the SystemNavigate to the Voice Stations User Accounts menu Connect the Phones Phone Idle DisplayEdit User Settings Editing an Existing Phone AccountEdit IP Phone Configuration Email and Caller ID Settings User Config Tab MenuForward Disconnect Delay User Config Tab OptionsSetting Description and Options Forward Disconnect BatteryCurrent Settings Call Coverage NetVanta Extension Deleting a Phone User AccountVoicemail Setting and Changing Passwords Deleting a User AccountSelect Apply to save the new password Modifying Existing Phones Customizing Phones and User Preferences Resetting a Phone to Factory DefaultCall Lists Adding or Editing a Contact Contact DirectorySearching for a Particular Contact Line Keys Navigate to the Voice Stations IP Phone Configs screenSpeed Dial, Line keys and Button Maps Changing a Speed Dial Line Key AssignmentPhone Configurations Tab Menu Secondary Line Configuration Button MapDisplay Status Group Busy Lamp Field Customizing the Expansion Module ButtonsStatus Groups Busy Lamp Field/DSS Phone Display Replacing an Existing Phone Navigate to the Voice Stations IP Phone Configs menuChange Phone MAC Address/Model dialog box Rebooting a Phone Reboot Phone Key CombinationsConfiguring Voicemail Resetting Voicemail Password Navigate to the Voice Stations User Accounts screenVM Settings Select Apply to accept the new setting Enabling Email Notification of Voicemail Messages Set a VM Notification ScheduleConfiguring Voicemail NetVanta 7100 Administrator’s Guide Set or Edit a Notification Email Address Set the Primary and Secondary Email Notification addresses Updating Voicemail Permission Class of Service Navigate to the Voice Applications Voicemail Settings menuMax Time For All Voicemail Class of Service OptionsSetting Descriptions and Options Max Time Per Greeting GreetingsNetVanta 7100 Administrator’s Guide Configuring Voicemail Reviewing Voicemail Storage Limits Configuring the System Setting the System Time and Date Set Time and Date Menu Creating a New Auto Attendant Auto Attendants MenuCreate New Menu Prompt Creating New Audio Prompts Settings Descriptions and Options Extension To CallPrompt Text box File NameDigit Actions Tab Menu Modifying Auto Attendant Greetings Navigate to the Voice Applications Auto Attendants menuModify an Existing Menu Prompt Modify an Existing Audio Prompt Dial By Name Directory DBN Directory MenuEnter the alias for the member and select Apply Add New Directory Alias Entry Menu Adding Users to Ring Groups Auto Attendant Ring Group ExampleRing Group Type Options Round-robin fashionEdit Ring Group Menu Logging into and out of Ring Groups Add Members to Ring Group MenuAdding Users to the Operator Group Operator Group Type OptionsLogging into and out of the Operator Group Add Members to Operator Group MenuAdding a System Speed Dial Number Setting Up Status Groups Navigate to the Voice Applications Status Groups menuConfiguring the System NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting Saving Configuration Changes Utilities Configuration MenuTroubleshooting Voice Trunks Checking the Port StatusReview the Trunk Group Configuration Trunk Groups Menu Edit Trunk Group Menu Troubleshooting Classes of Service Classes of Service MenuModify Class of Service Menu Troubleshooting Phones ADTRAN/Polycom IP PhoneSpecial Prefix Spre Codes Spre Codes List Description Spre Command 61200796L1-31A Copyright 2007 ADTRAN, Inc Copyright 2007 ADTRAN, Inc