Aastra Telecom 9116 manual Troubleshooting

Page 23

Troubleshooting

The display is in the alternate language.

See page 10 for instructions to change the display language.

The cursor doesn’t move when saving in the Directory.

The number or name is too long. Numbers and names can be no longer than 16 characters.

There is no information on the display and the ringer volume is low.

Make sure the power adaptor is plugged in to a working electrical outlet.

I cannot hear a caller.

Make sure the handset cord is inserted securely into the jack and make sure the receiver volume is high enough.

The power is out and the display is blank.

The 9116 still operates as a regular telephone during a power failure. You can dial using the dial pad and you can receive calls, but the other keys and the display do not operate until the power is restored.

The telephone wobbles.

Check that the handset cord is placed in the channel between the stand and the telephone. See the illustration on page 6.

I cannot program a memory key.

Some of the memory keys may be factory-programmed. These keys are locked and cannot be erased or reprogrammed.

Callers are not identified on the display.

Let the telephone ring at least twice before answering. If that doesn’t work, you may not have a Calling Line IdentiÞcation† service. To subscribe, contact your local telephone company.

The Callers List is empty.

Until you subscribe to Calling Line IdentiÞcation† service, your telephone does not record incoming calls. Also, the Call Log option may be set to log no calls.

I cannot dial a number in the callers list.

The caller may have an unknown number.

The display is blank on my phone.

Check that the power adapter is connected to the phone, and that the phone is con- nected to a working outlet. You can test the outlet with another device, such as a lamp.

How do I answer Call Waiting?

To answer a Call Waiting call, press B. You may have to subscribe to a Call Wait- ing† service to use this feature.

Troubleshooting

†This service may have a different name in your area. Contact your telephone company for information.

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Contents Page Introduction Unpacking your phone Emergency Service FeatureIntroduction IntroductionKeys Key Description Introduction Basic Installation Basic InstallationAttach the cords to the telephone stand Basic InstallationMaking and Answering Calls Making and Answering CallsCall Waiting ID† Using RedialTo make a call using Redial Muting a handsfree callChanging the display language Setting the date and timeAdjusting the Handset and Speaker volume Adjusting the Ringer VolumeTo adjust the display contrast Adjusting the Display ContrastSet Indicator Light To save or edit a number and name DirectoryDirectory Saving numbers and names to the DirectoryTo make a call from the Directory Entering NamesMaking a call from the Directory Finding items in the DirectoryTo delete all items Deleting items from the DirectoryTo delete individual items Callers List Callers List†To delete all numbers in the Callers List Deleting from the Callers ListTo edit a number in the Callers List To delete a number in the Callers ListSaving numbers and names into memory keys Viewing memory key contentsMemory keys Memory keysTo call from a memory key To predial from a memory key Labeling the memory keysMaking calls from memory keys Deleting memory keysTo save a Feature Off code Saving features in memory keys†Using feature keys To save a Feature On codeSet Area Code Advanced FeaturesAdvanced Features Clear Message WaitingDisplay messages Display Icons and MessagesDisplay Icons and Messages Icons in the Callers ListTroubleshooting TroubleshootingPage Page Aastra Telecom Inc., 2003 41-0038-00 Rev
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9116 specifications

Aastra Telecom 9116 is a robust and versatile desk phone designed primarily for business environments. This phone stands out for its functionality and ease of use, making it an ideal choice for organizations looking to enhance their communication efficiency.

One of the main features of the Aastra 9116 is its ergonomic design. The handset is designed for comfort during long conversations, allowing users to communicate effectively without discomfort. The phone features a clear, backlit display that enhances readability, ensuring users can easily access their call information, including caller ID and call duration.

The Aastra 9116 incorporates multiple line support, allowing users to manage several calls simultaneously. This feature is particularly beneficial for receptionists and customer service representatives who often juggle multiple calls. It also supports a range of programmable buttons, enabling users to customize the phone according to their specific needs and preferences. Users can assign frequently dialed numbers or access key functions quickly, streamlining their workflow.

In terms of technology, the Aastra 9116 utilizes Voice over IP (VoIP) capabilities. This allows for high-quality voice transmission over the internet, reducing call costs and increasing efficiency. The phone is compatible with various VoIP protocols, ensuring integration with an array of communication systems.

The Aastra 9116 also features advanced call management capabilities. It includes call waiting, call forwarding, and do-not-disturb functions, giving users control over their communication preferences. The built-in speakerphone further enhances usability, making hands-free operation simple and effective for multitasking.

Security and reliability are pivotal characteristics of the Aastra 9116. The device is capable of supporting encryption protocols to ensure the confidentiality of communications. Additionally, it offers a durable construction designed to withstand the rigors of a busy workplace.

Overall, the Aastra Telecom 9116 is an excellent choice for businesses seeking a reliable, feature-rich desk phone. Its combination of user-friendly design, advanced technology, and robust call management features makes it an indispensable tool for enhancing productivity and streamlining communication within organizations. Whether for a small office or a large corporate environment, the Aastra 9116 effectively meets the demands of modern business communication.
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