Troubleshooting
Troubleshooting
Why are there no prompts on the screen when a Call Waiting call comes in?
You must subscribe to Call Waiting Identification† from your telephone company.
Why is the light not coming on with a new Voice Mail Message?
You must subscribe to the “Visual” Message Waiting† service from your telephone company for this function to work.
Why don’t numbers I return from the Callers List connect?
Incoming calls are recorded with the area code attached, whether they are long distance or local calls.You may have to remove the area code from local calls in order to call from the Callers List, or use the Area Code option in the options list to have local area codes automatically removed. See the section “Customizing your phone” for information about the Area Code option. Alternatively, you may need to add ‘1’ before long distance numbers in order to dial long distance.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset.
Why is my display blank?
Ensure that the power adaptor is fully plugged into the electrical outlet, and that the outlet is supplying power (you can test this with another electrical device, such as a lamp).
How do I set the time and date?
If you subscribe to the Caller ID† service, the first incoming call will update the phone with the correct time & date. Otherwise, use the Time/Date option in the options list to manually set the time and date.
Why can I only see 4 options when the user guide says there are 9?
The telephone screen will only show 4 options at a time. To see
more, press the down arrow button s.
How do I remove the stand from the phone?
Place one hand on top of the phone, and place the other hand on the top of the stand. Pull the stand away from the telephone. You will have to pull quite forcefully, but this will not break the stand.
Can I turn the light on the screen off?
No. You can only adjust the contrast of the display.
Why are Callers not identified on the display?
Caller ID† information usually arrives between the first and second ring. Let the telephone ring at least twice before answering. Make sure you subscribe to Caller ID† services from your local telephone company.
Why can’t I dial a number in the Callers List?
You must subscribe to a Caller ID† service for names and/or numbers to be recorded in the Callers List. If the number of the caller is unknown
20Model 470 User Guide