Aastra Telecom 57i IP Phone manual Troubleshooting Solutions

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Troubleshooting Solutions

This section describes solutions to some most commonly occurring problems.

Why is my display blank?

Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 57i Installation Guide for details.

Why is my speakerphone not working?

If you press the

button and the speaker light flashes and you do not

hear dial tone through the speaker phone, the Set Audio option in the

phone’s Options list has been set up for headset use. Press a second

time and if the light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the

speakerphone and the headset by pressing

. See the section

“Customizing your phone” in the 57i Installation Guide for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 57i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the Aastra 57i Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check with your system administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a Handset or Headset” in the Aastra 57i Installation Guide for information.

Troubleshooting Solutions

Model 57i IP Phone User Guide 121

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Contents 57i IP Phone Page Software License Agreement Software License AgreementPage Table of Contents Table of ContentsTable of Contents Vii Limited Warranty 125 Appendix a Time Zone CodesPage About this Guide About this GuideDocumentation Installation and Setup Phone FeaturesIntroduction IntroductionGetting Started Getting StartedPlugging in and Starting the Phone Dhcp waiting For IP DSP SIP Done Network Connected/Network Disconnected Idle Screen Reference Idle Screen With Softkeys ConfiguredScreen Display After Picking Up the Handset Idle Screen with Voicemail MessagesIdle Screen After Handset Pickup Phone Options via the IP Phone UI Using the IP Phone UI ReferencesIP Phone UI Phone Options via the Aastra Web UI Finding Your Phone’s IP AddressPress IP Addr Aastra Web UI Using the Aastra Web UIStatus, Operation, Basic Settings StatusOperation Basic Settings User Password User PasswordIf you change the password You will need to Aastra Web UI Click on Operation-User PasswordUser Password Using Your Phone Using Your PhoneKey Descriptions Keys Key DescriptionKey Descriptions Key Descriptions Multiple Line and Call Appearances Line/Call AppearanceLight Behavior Softkeys SoftkeysTop Softkeys Bottom Softkeys Softkey Functions Softkey Type Default States ServicesState-Based Softkeys Bottom Keys only DirectorySoftkeys Line/Call Appearance Lights Softkeys as Line/Call AppearancesSoftkeys Setting a Line Softkey Click on Operation-ResetClick on Operation-Softkeys and XML Setting a Speeddial Softkey Softkeys as SpeeddialsEntering a Name/Number for Speeddial Key Enter Name John Smith Restart Phone field click to restart the IP phone IP Phone UI Softkeys as Do not Disturb Setting a Do Not Disturb SoftkeySoftkeys as Busy Lamp Field BLF Setting a BLF SoftkeyExample Aastra Web UI Click on Operation-Softkeys and XMLSoftkeys Softkeys as BLF List Setting a BLF List SoftkeyAastra Web UI Click on Operation-Softkeys and XML XML Application URI XML Application Title Softkeys for Accessing XML ServicesSetting XML Services Setting an XML Softkey Accessing the XML Service From the Services MenuFrom an XML Softkey Softkeys as Flash Key Setting a Flash SoftkeySoftkeys as Sprecode Setting a Sprecode SoftkeySoftkeys Static and Softkey Settings for Park/Pickup Park/Pickup Static ConfigurationPark/Pickup Call Server Configuration Values Aastra Web UI Click on Basic Settings-Preferences-General Configuring Park /Pickup using Static ConfigurationSoftkey Configuration Using the Aastra Web UI Park/Pickup Softkey ConfigurationConfiguring Park/Pickup using Softkey Configuration Softkeys Using the Park Call/Pickup Parked Call Feature Park a CallPickup a Parked Call Setting a Last Call Return Softkey Softkeys as Last Call Return lcr Sylantro Servers onlyHow it works Click on Operation-Reset Softkeys as Services Setting Services Softkey Softkeys as Directory Setting Directory Softkey Softkeys as Callers List Setting Callers List SoftkeySoftkeys Softkeys as an Intercom Key Setting an Intercom SoftkeySoftkeys Softkeys as an Empty Key Setting an EmptySoftkeyDeleting a Softkey Aastra Web UI Click on Operation-Reset Restarting your phoneRestarting your phone Making Calls Making CallsDialing a Number Pre-dialing a NumberUsing a Headset Using Handsfree SpeakerphoneAdvanced Volume Controls for the Headset Mic To change this volumeTo Make and Receive Calls Using a Headset Intercom Incoming Intercom CallsTo use the Intercom key Enabling/Disabling Microphone and Auto-Answer Redial Accessing the Redial ListDeleting from the Redial List To Delete All ItemsMute Receiving Calls Receiving CallsAnswering an Incoming Call Sending an Incoming Call to VoicemailHandling Calls When on HoldHandling Calls Placing a Call on HoldRetrieving a Held Call Automatic HoldTransferring Calls Blind TransferConsultative Transfer To transfer a call to another extension Conferencing CallsTueMay171019am 0027 L2 Dial 203 To conference two calls you are already connected to Picking up Calls Ending CallsTo pickup a call Sorting Entries and Quick Search Feature Managing CallsDirectory List Adding to and Editing the Directory List Managing CallsDirectory List Limitations ScreenAdding Names, Numbers, Labels On ScreenEditing Names, Numbers, and Labels Scrolling Multiple Screens Per Entry Arranging Multiple Screens Deleting Single and Multiple Numbers in an Entry Accessing the Directory List Downloading the Directory List to Your PCServer to IP Phone Download Callers List Caller’s List Screen DisplayDisplay Item Description Press the Callers List key. or Using the Callers ListEditing in the Callers List Use Deleting from the Callers ListAastra Web UI Click on Operation-Directory Downloading the Callers ListCall Description ForwardMode Call ForwardingSetting Call Forwarding For Global Call Forward SettingsAastra Web UI Click on Basic Settings-Call Forward For Per-Line Call Forward Settings Accessing and Clearing Missed Calls Missed Calls IndicatorVoicemail Using VoicemailAdditional Features Additional FeaturesConfiguring Suppression of Dtmf Playback Star CodesDisplay Dtmf Digits Configuring Display of Dtmf DigitsStuttered Dial Tone Configuring Stuttered Dial TonePlay Call Waiting Tone Configuring Call Waiting ToneIncoming Intercom Calls and Auto-Answer Configuring Incoming Intercom and Auto-AnswerUsing Redial Key for Last Number Redial Ring Tones Ring Tones and Tone SetsConfiguring Ring Tones and Tone Sets Global configuration onlyRing Tone Sets For per-line configuration For global configurationClick on Operation-Reset Time and Date Configuring Time and DateSet Time and Time Format Set Date and Date FormatSelect Time Zone Set Time ZoneDaylight Savings Time Select Daylight SavingsAdditional Features Click on Operation-Reset Locking/Unlocking a Phone Locking and Unlocking the PhoneLock the Phone Unlock the PhoneLock the Phone Lock the Phone? field, click Aastra Web UI Click on Operation-Phone LockResetting a User Password Defining an Emergency Dial Plan Emergency Number DescriptionGSM mobile phone networks 911110 Language LanguageSpecifying the Language to Use Language Model 536 and 560 Expansion Modules Model 536 and 560 Expansion Modules 536EM, 560EMModel 536EM Model 560EM References Troubleshooting Solutions Troubleshooting SolutionsWhy does my phone display the No Service message? What are services, and how do I use them?How do I change my user password? How do I find the IP address of my phone?How do I restart the IP phone? Why does my phone display Bad Encrypted Config?Page Limited Warranty Limited WarrantyWarranty Repair Services After Warranty ServicePage Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code Time MSK Index IndexIndex Page Aastra Telecom Inc 41-001201-00 Rev