Polycom 6000 Installation Configuration, Power and Startup, Symptom Problem Corrective Action

Page 84

Polycom SoundStation IP 6000 Phone User Guide

Installation Configuration

Symptom	Problem	Corrective Action

The display shows:	The phone installation	Verify that you have installed the phone
General configuration error	configuration is not supported.	and any components correctly:
Unsupported configuration		• See Setting Up the Phone on page
Undo last configuration change		1-2.
		• Check that no more than two
		microphones are installed.
		• Contact your system administrator.

Power and Startup

Symptom	Problem	Corrective Action

The display shows Network Link	The network cable is not properly	Verify that the network cable is properly
is Down.	connected.	connected:
		• Check the cable termination at the
		switch or hub (furthest end of the
		cable from the phone).
		• Check that the switch or hub is
		operational (flashing link/status
		lights).
		• Check if the LAN port is active or
		inactive. Press	, and then select
		Status > Network > Ethernet. From
		the Ethernet screen, scroll to
		LAN port and verify that it is Active.
		• To attempt re-registration with the call
		server, reboot the phone. For more
		information, see your system
		administrator.
		• Contact your system administrator.

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Contents IP 6000 Phone Trademarks DisclaimerLimitation of Liability Customer FeedbackFollowing sections have been updated Changes to This GuidePolycom SoundStation IP 6000 Phone User Guide Contents Using the Basic Features of Your Phone Using the Advanced Features of Your Phone Viii Your system administrator Getting Started with Your PhoneSetting Up the Phone Connecting Network and Power SourcesFoot Network Cable Power Insertion Cable Foot Network Cable Power Adapter Getting Started with Your Phone Features of the Phone Feature DescriptionAdjust the volume of the speaker and the ringer Far end of the call Understanding Line and Call Icons Icon Line or Call State DescriptionNavigating Menus and Entering Data To navigate menus and enter data, follow these tipsIf you want to Then do this More times Remotely with the Polycom Web Configuration Utility Configuration filesPhone user Configuring Basic Settings Customizing Your PhoneUpdating Preferences To update the time and date display To change the order of the time and date display Updating the Display Contrast Updating the BacklightYou can set how light or dark the screen appears Press , and then select Settings Basic Backlight Intensity Updating the Ring ToneSelecting a Ring Tone Adjusting the Speaker and Ringer Volume Using Call ListsWhen the phone is in the idle state, press either or During a call, press either orViewing Call Lists Managing Call ListsManaging Contacts Accessing Your Corporate Directory Viewing Your Local Contact DirectoryPress Corporate Directory search screen displaysAdding Contacts to Your Local Contact Directory You can enter a maximum of 32 charactersRequired. Enter the Contact phone number Polycom SoundStation IP 6000 Phone User Guide Adding Contacts from Call Lists Your phone to your local Contact Directory EntryPress the View soft key Contact screen displaysSearching for Contacts Search for a contact by entering specific search criteriaTo search for a contact in the Corporate Directory Updating Contacts in Your Local Contact Directory Deleting Contacts from Your Local Contact Directory Placing Calls to ContactsManaging Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Understanding Shared Lines Using the Basic Features of Your Phone About Calls Placing CallsPlacing Calls Using Speed Dials Dial soft keyAnswering Calls Ending Active CallsMuting the Microphone Press Or the End Call soft keyRedialing Numbers Holding and Resuming CallsSetting Up Conferences Hosting Conference CallsWhile a call is on hold, press the Resume soft key ActiveConference screen displays Holding and Resuming Conferences Transferring Calls Splitting ConferencesEnding Conferences Performing a Consultative Transfer Performing a Blind TransferForwarding Calls Forwarding Calls StaticallyPolycom SoundStation IP 6000 Phone User Guide Forwarding Calls Dynamically Using Do Not Disturb Managing Speed Dial Entries Edit soft keyDelete an existing entry Using Voice Mail Press , and then select Features Messages Message CenterUsing the Advanced Features of Your Phone Using External Microphones with the Conference PhoneUsing Buddy Lists Updating Presence SettingsHandling Multiple Call Appearances Selecting Contacts to Monitor Select Features Presence Blocked List Features Presence Watcher ListBlocking Contacts from Viewing Your Status Using Your Blocked List to Unblock Contacts Using Instant Messaging Monitoring the Status of Contacts in Your Buddy ListManaging Instant Messages Press , and then select Features Messages Instant Messages Sending Instant MessagesBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeBroadcasting on Channel 1, the default channel When you finish your broadcast, do one of the followingYou’re automatically subscribed to it Press the Talk soft key to select a channel to broadcast onReceiving PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Receiving Pages Muting Pages Accessing Personal Phone Settings with User Profiles Settings, even as you temporarily change work areasYour personal phone settings no longer display Passwords are preset at the factory to the numeralsLogging In and Out of a Phone Changing Your Login Password Placing Calls from Phones that are in the Logged Out StateAbout Your User Password Locking the PhoneOn the idle screen, press Then select Settings Basic Locking and Unlocking Your PhonePress the Lock soft key Your phone is locked Calling and Answering from a Locked Phone Polycom SoundStation IP 6000 Phone User Guide Troubleshooting Your Phone Installation Configuration Power and StartupSymptom Problem Corrective Action Status Network Ethernet. FromControls Access to Screens and Systems Lines Line Information. FromCalling Displays AudioTesting Phone Hardware Press , and then select Status Diagnostics WarningsSettings Basic Restart Phone Overall FunctioningPolycom SoundStation IP 6000 Phone User Guide Service Agreements Governing LawLimitations of Liability Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Installation Instructions Class B Digital Device or PeripheralModifications Plugs Acts as Disconnect DevicePolycom SoundStation IP 6000 Phone User Guide Safety, Compliance, and Disposal Information Russian ComplianceNew Zealand Telepermit Australia Restriction of Hazardous Substances RoHSPolycom SoundStation IP 6000 Phone User Guide Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability America Center Dr San Jose, CAPhone Derech Em Hamoshavot P.O.B

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