Polycom 6000 manual Overall Functioning, Testing Phone Hardware, Investigating Phone Warnings

Page 89

Troubleshooting Your Phone

Overall Functioning

Symptom

Problem

Corrective Action

 

 

 

The phone is malfunctioning.

The phone may need to be

Restart the phone:

 

restarted.

Note: If your phone malfunctions, you may

 

 

be able to restore normal operation

 

 

without restarting it. Before you restart

 

 

your phone, contact your system

 

 

administrator.

 

 

 

1. Press

, and then select

 

 

Settings > Basic > Restart Phone.

 

 

2. To confirm the restart, press the Yes

 

 

soft key.

 

 

 

The restart process begins. The process

 

 

ends when the idle screen displays.

 

 

 

 

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, keypad mappings, display, and LEDs. See your system administrator for instructions on how to perform these tests.

To access the diagnostics menus:

>>Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics, Keypad Diagnostics, Display Diagnostics, or LED Diagnostics.

Investigating Phone Warnings

If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar. The warning icon lets you know that your phone has one or more issues that you should know about. You can view information about phone issues from the Warnings screen.

To view a detailed list of phone issues:

>>Press , and then select Status > Diagnostics > Warnings.

The Warnings screen displays and lists any phone issues. To view details, scroll to a warning and press the Details soft key.

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Contents IP 6000 Phone Disclaimer TrademarksLimitation of Liability Customer FeedbackChanges to This Guide Following sections have been updatedPolycom SoundStation IP 6000 Phone User Guide Contents Using the Basic Features of Your Phone Using the Advanced Features of Your Phone Viii Getting Started with Your Phone Your system administratorConnecting Network and Power Sources Setting Up the PhoneFoot Network Cable Power Insertion Cable Foot Network Cable Power Adapter Getting Started with Your Phone Feature Description Features of the PhoneAdjust the volume of the speaker and the ringer Far end of the call Icon Line or Call State Description Understanding Line and Call IconsIf you want to Then do this Navigating Menus and Entering DataTo navigate menus and enter data, follow these tips More times Phone user Remotely with the Polycom Web Configuration UtilityConfiguration files Customizing Your Phone Configuring Basic SettingsUpdating Preferences To update the time and date display To change the order of the time and date display You can set how light or dark the screen appears Updating the Display ContrastUpdating the Backlight Updating the Ring Tone Press , and then select Settings Basic Backlight IntensitySelecting a Ring Tone Using Call Lists Adjusting the Speaker and Ringer VolumeWhen the phone is in the idle state, press either or During a call, press either orManaging Call Lists Viewing Call ListsManaging Contacts Viewing Your Local Contact Directory Accessing Your Corporate DirectoryCorporate Directory search screen displays PressRequired. Enter the Contact phone number Adding Contacts to Your Local Contact DirectoryYou can enter a maximum of 32 characters Polycom SoundStation IP 6000 Phone User Guide Adding Contacts from Call Lists Entry Your phone to your local Contact DirectoryPress the View soft key Contact screen displaysSearch for a contact by entering specific search criteria Searching for ContactsTo search for a contact in the Corporate Directory Updating Contacts in Your Local Contact Directory Placing Calls to Contacts Deleting Contacts from Your Local Contact DirectoryDistinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls Understanding Shared Lines Using the Basic Features of Your Phone Placing Calls About CallsDial soft key Placing Calls Using Speed DialsEnding Active Calls Answering CallsMuting the Microphone Press Or the End Call soft keyHolding and Resuming Calls Redialing NumbersWhile a call is on hold, press the Resume soft key Setting Up ConferencesHosting Conference Calls ActiveConference screen displays Holding and Resuming Conferences Ending Conferences Transferring CallsSplitting Conferences Performing a Blind Transfer Performing a Consultative TransferForwarding Calls Statically Forwarding CallsPolycom SoundStation IP 6000 Phone User Guide Forwarding Calls Dynamically Using Do Not Disturb Delete an existing entry Managing Speed Dial EntriesEdit soft key Press , and then select Features Messages Message Center Using Voice MailUsing External Microphones with the Conference Phone Using the Advanced Features of Your PhoneHandling Multiple Call Appearances Using Buddy ListsUpdating Presence Settings Selecting Contacts to Monitor Blocking Contacts from Viewing Your Status Select Features Presence Blocked ListFeatures Presence Watcher List Using Your Blocked List to Unblock Contacts Managing Instant Messages Using Instant MessagingMonitoring the Status of Contacts in Your Buddy List Sending Instant Messages Press , and then select Features Messages Instant MessagesPush-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingWhen you finish your broadcast, do one of the following Broadcasting on Channel 1, the default channelYou’re automatically subscribed to it Press the Talk soft key to select a channel to broadcast onReceiving PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Receiving Pages Muting Pages Settings, even as you temporarily change work areas Accessing Personal Phone Settings with User ProfilesYour personal phone settings no longer display Passwords are preset at the factory to the numeralsLogging In and Out of a Phone Placing Calls from Phones that are in the Logged Out State Changing Your Login PasswordLocking the Phone About Your User PasswordPress the Lock soft key Your phone is locked On the idle screen, press Then select Settings BasicLocking and Unlocking Your Phone Calling and Answering from a Locked Phone Polycom SoundStation IP 6000 Phone User Guide Troubleshooting Your Phone Power and Startup Installation ConfigurationSymptom Problem Corrective Action Status Network Ethernet. FromControls Lines Line Information. From Access to Screens and SystemsCalling Audio DisplaysPress , and then select Status Diagnostics Warnings Testing Phone HardwareSettings Basic Restart Phone Overall FunctioningPolycom SoundStation IP 6000 Phone User Guide Limitations of Liability Service AgreementsGoverning Law Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Class B Digital Device or Peripheral Installation InstructionsModifications Plugs Acts as Disconnect DevicePolycom SoundStation IP 6000 Phone User Guide Russian Compliance Safety, Compliance, and Disposal InformationNew Zealand Telepermit Australia Restriction of Hazardous Substances RoHSPolycom SoundStation IP 6000 Phone User Guide Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability San Jose, CA America Center DrPhone Derech Em Hamoshavot P.O.B
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6000 specifications

The Polycom 6000, officially known as the Polycom RealPresence Group 6000, is an advanced video conferencing solution designed to facilitate seamless communication in various business environments. This high-definition system is specifically engineered for medium to large conference rooms, providing a superior collaboration experience for teams and organizations.

One of the standout features of the Polycom 6000 is its outstanding video quality. The system supports 1080p resolution at 60 frames per second, ensuring that every detail is crystal clear. This is crucial for effective communication, as it allows participants to see facial expressions and body language, which are essential for meaningful interaction. Coupled with Polycom's advanced video technology, the system can adapt to varying network conditions, ensuring that the video remains smooth and stable even in less than ideal circumstances.

Another significant characteristic of the Polycom 6000 is its interoperability. It seamlessly integrates with a range of other video conferencing solutions, including those from competitor brands. This flexibility allows businesses to connect with partners and clients who may not use the same technology, enhancing collaboration across different platforms. The system also supports standards-based protocols, making it a versatile choice for organizations looking to future-proof their communications.

Audio quality is equally impressive, as the Polycom 6000 features Polycom’s Acoustic Clarity technology. This technology provides full-duplex audio, ensuring that users can listen and speak simultaneously without interruptions or echoes. The system is equipped with directional microphones that capture sound clearly from every corner of the conference room, making it ideal for group discussions.

The Polycom 6000 also boasts advanced content sharing capabilities. Users can easily present documents, slides, and videos during meetings through the system's intuitive interface. With the support for wireless content sharing, participants can connect their devices without any cumbersome cables, making the overall meeting experience more fluid and engaging.

Security is a top priority for any modern communication tool, and the Polycom 6000 delivers robust security features. It includes encryption protocols to ensure that conversations remain confidential and secure from potential threats.

In conclusion, the Polycom 6000 is a powerful video conferencing solution characterized by exceptional video and audio quality, interoperability, advanced content sharing capabilities, and strong security protocols. It is a worthy investment for any organization seeking to enhance its communication and collaboration efforts.
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