Polycom IP 330, IP 320 manual To transfer a call

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Using the Basic Features of Your SoundPoint IP 330/320 Phone

•Attended transfer—The parties are automatically connected to each other after you exit the conference.

—Set up a conference call and then end your participation. For more information, refer to Setting Up a Conference on page 3-9.

To transfer a call:

1.During a call, press Trans soft key. The active call is placed on hold.

2.Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed.

Note	Access to the contact directory or received callers list at this point will be added in a
	future release. For more information, contact your system administrator.

3.As soon as the ring-back sound is heard or after the party answers, press Trans soft key to complete the transfer.

You can talk privately to the party to which you are transferring the call before the transfer is completed.

If you are using a handset, the transfer can be completed by putting the handset on the cradle.

You can cancel the transfer before the call connects by pressing the Cancel soft key.

To perform a blind transfer:

1.During a call, press the Trans soft key.

2.Press the Blind soft key.

3.Do one of the following steps:

a Enter the number to which you want to transfer the call.

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Contents User Guide for the SoundPoint IP 330/320 Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Troubleshooting Your SoundPoint IP 330/320 Phone Using the Basic Features of Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting the Handset and Optional Headset Connecting Network and Power SourceHandset Headset Attaching the BaseTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Before You Use Your SoundPoint IP 330/320 Phone HookswitchIdle display unless an edit session is in progress User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Appearance of Time and Date Configuring Basic SettingsThen select Settings Basic Display Contrast Headset Memory ModeSelect Settings Basic Contrast Select Settings Basic Preferences Headset MemoryRing Type Select Settings Basic Ring TypeDirectory Search Select Settings Basic Preferences LanguageSelect Settings Basic Preferences Directory search Language SupportManaging Call Lists Managing Contacts Adding Contacts Do one of the following steps Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactRejecting Calls Managing Incoming CallsDistinguishing Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Shared Lines Supporting Multiple Line Keys Per LineUsing the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call ¾ Pick up the handset Reject Muting the Microphone Ending a CallPutting a Call on Hold Adjusting the VolumeRedialing a Number Call the first party Setting Up a ConferenceTo transfer a call on Transferring a CallTo transfer a call Forwarding Calls Select Features ForwardNot disturb again Enabling Do Not DisturbAssigning Speed Dial Indexes Features Speed DialAssigning New Speed Dial Indexes Using Voice Mail Select Features User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUsing Buddy Lists Managing Buddies Select Features Presence My StatusPresence Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Privacy List Restarting Your Phone Press , then select Settings Advanced Restart PhoneTroubleshooting Your SoundPoint IP 330/320 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Check same status of handset Audio DisplaysUser Guide SoundPoint IP 330/320 Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index

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