Polycom IP 320, IP 330 manual Check same status of handset

Page 68

User Guide SoundPoint IP 330/320

Symptom	Problem	Corrective Action

The phone does not ring.	Ring setting or volume is low.	Do one of the following steps:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check same status of handset,
		headset (if connected) and through
		the Hands-Free Speakerphone.

	Outbound or inbound calling is	Do one of the following steps:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the display
		indicates incoming call information.
		• Lift the handset. Ensure dial tone is
		present and place a call to another
		extension or number. Check that the
		display changes in response.

	You turned off the ringer.	Do one of the following steps:
		• When there is an incoming call, lift the
		handset, press Speaker key or press
		Headphone key and you will get a
		dialtone.
		• Pressing the ringing Line Key or
		Answer soft key will answer the call.
		• If the handset is off-hook when
		Answer soft key or Line Key is
		pressed, the call is routed to the
		handset.
		• If the handset is on-hook when
		Answer soft key or Line Key is
		pressed, the call is routed to the
		speaker.

“Service Unavailable” is	The user pressed the New Call	Do one of the following steps:
displayed on the graphic display.	soft key, dialed a number with	• Check with the system administrator
	the handset on-hook, attempted	• Check with the system administrator
	the handset on-hook, attempted	to see when your phone will be
	to make a call from the contact	to see when your phone will be
	to make a call from the contact	registered.
	directory when the phone was	registered.
	directory when the phone was
	not registered.

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Contents User Guide for the SoundPoint IP 330/320 Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Using the Basic Features of Your SoundPoint IP 330/320 Phone Troubleshooting Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting Network and Power Source Connecting the Handset and Optional HeadsetAttaching the Base Handset HeadsetTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Hookswitch Before You Use Your SoundPoint IP 330/320 PhoneIdle display unless an edit session is in progress User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Appearance of Time and Date Configuring Basic SettingsThen select Settings Basic Headset Memory Mode Select Settings Basic ContrastSelect Settings Basic Preferences Headset Memory Display ContrastSelect Settings Basic Ring Type Ring TypeSelect Settings Basic Preferences Language Select Settings Basic Preferences Directory searchLanguage Support Directory SearchManaging Call Lists Managing Contacts Adding Contacts Do one of the following steps Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactRejecting Calls Managing Incoming CallsDistinguishing Calls Diverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared LinesUsing the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call ¾ Pick up the handset Reject Ending a Call Muting the MicrophonePutting a Call on Hold Adjusting the VolumeRedialing a Number Setting Up a Conference Call the first partyTransferring a Call To transfer a call onTo transfer a call Select Features Forward Forwarding CallsEnabling Do Not Disturb Not disturb againFeatures Speed Dial Assigning Speed Dial IndexesAssigning New Speed Dial Indexes Using Voice Mail Select Features User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUsing Buddy Lists Managing Buddies Select Features Presence My StatusPresence Select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerSelect Features Presence Privacy List Press , then select Settings Advanced Restart Phone Restarting Your PhoneTroubleshooting Your SoundPoint IP 330/320 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Check same status of handset Displays AudioUser Guide SoundPoint IP 330/320 Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index

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