Polycom IP 320, IP 330 manual Access to Screens and Systems, To Restarting Your Phone on

Page 66

User Guide SoundPoint IP 330/320

Access to Screens and Systems

Symptom	Problem	Corrective Action

There is no response from	The SoundPoint IP 330/320	Do one of the following steps:
feature key presses.	phone is not in active state.	• Press the keys more slowly.
		• Press the keys more slowly.
		• Check with the system administrator
		to see whether or not the key has
		been mapped to a different function or
		disabled.
		• Make a call to the phone to check for
		inbound call display and ringing as
		normal. If successful, try to press
		feature keys within the call to access
		the Menu, for example.
		• Press Menu followed by Status >
		Lines to confirm line is actively to the
		call server.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-8).

The display shows “Network Link	The LAN cable is not properly	Do one of the following steps:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Press Menu followed by Status >
		Network. Scroll down to verify that the
		LAN is active.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-8).

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Contents User Guide for the SoundPoint IP 330/320 Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Using the Basic Features of Your SoundPoint IP 330/320 Phone Troubleshooting Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting Network and Power Source Connecting the Handset and Optional HeadsetAttaching the Base Handset HeadsetTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Hookswitch Before You Use Your SoundPoint IP 330/320 PhoneIdle display unless an edit session is in progress User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Configuring Basic Settings Then select Settings BasicAppearance of Time and Date Select Settings Basic Preferences Headset Memory Headset Memory ModeSelect Settings Basic Contrast Display ContrastSelect Settings Basic Ring Type Ring TypeLanguage Support Select Settings Basic Preferences LanguageSelect Settings Basic Preferences Directory search Directory SearchManaging Call Lists Managing Contacts Adding Contacts Do one of the following steps Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactManaging Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared LinesUsing the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call ¾ Pick up the handset Reject Ending a Call Muting the MicrophoneAdjusting the Volume Redialing a NumberPutting a Call on Hold Setting Up a Conference Call the first partyTransferring a Call To transfer a call onTo transfer a call Select Features Forward Forwarding CallsEnabling Do Not Disturb Not disturb againFeatures Speed Dial Assigning Speed Dial IndexesAssigning New Speed Dial Indexes Using Voice Mail Select Features User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUsing Buddy Lists Select Features Presence My Status PresenceManaging Buddies Select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerSelect Features Presence Privacy List Press , then select Settings Advanced Restart Phone Restarting Your PhoneTroubleshooting Your SoundPoint IP 330/320 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Check same status of handset Displays AudioUser Guide SoundPoint IP 330/320 Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index

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