Polycom IP 330, IP 320 manual Contents

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Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Assembling Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . 1–3

Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–4

Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–4

Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Features of Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . . 1–8

Before You Use Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . 1–10

2 Customizing Your SoundPoint IP 330/320 Phone . . . . . . . . 2–1

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Directory Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

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Contents User Guide for the SoundPoint IP 330/320 Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Troubleshooting Your SoundPoint IP 330/320 Phone Using the Basic Features of Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting the Handset and Optional Headset Connecting Network and Power SourceHandset Headset Attaching the BaseTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Before You Use Your SoundPoint IP 330/320 Phone HookswitchIdle display unless an edit session is in progress User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Appearance of Time and Date Configuring Basic SettingsThen select Settings Basic Select Settings Basic Contrast Headset Memory ModeSelect Settings Basic Preferences Headset Memory Display ContrastRing Type Select Settings Basic Ring TypeSelect Settings Basic Preferences Directory search Select Settings Basic Preferences LanguageLanguage Support Directory SearchManaging Call Lists Managing Contacts Adding Contacts Do one of the following steps Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactRejecting Calls Managing Incoming CallsDistinguishing Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Shared Lines Supporting Multiple Line Keys Per LineUsing the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call ¾ Pick up the handset Reject Muting the Microphone Ending a CallPutting a Call on Hold Adjusting the VolumeRedialing a Number Call the first party Setting Up a ConferenceTo transfer a call on Transferring a CallTo transfer a call Forwarding Calls Select Features ForwardNot disturb again Enabling Do Not DisturbAssigning Speed Dial Indexes Features Speed DialAssigning New Speed Dial Indexes Using Voice Mail Select Features User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUsing Buddy Lists Managing Buddies Select Features Presence My StatusPresence Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Privacy List Restarting Your Phone Press , then select Settings Advanced Restart PhoneTroubleshooting Your SoundPoint IP 330/320 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Check same status of handset Audio DisplaysUser Guide SoundPoint IP 330/320 Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index
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