Polycom IP 320, IP 330 manual Select Features ACD Login/Logout

Page 56

User Guide SoundPoint IP 330/320

To log into the ACD:

1. Press

.

2.Select Features > ACD Login/Logout...

3.Select Login.

4.Press .

5.Enter your user ID and press the Login soft key.

6.Press to display the next field.

7.Press .

8.Enter your password and press the Login soft key.

9.Press repeatedly to return to the idle display.

To log out of the ACD:

1. Press

.

2.Select Features > ACD Login/Logout...

3.Select Logout.

4.Press repeatedly to return to the idle display.

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Contents User Guide for the SoundPoint IP 330/320 Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Using the Basic Features of Your SoundPoint IP 330/320 Phone Troubleshooting Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting Network and Power Source Connecting the Handset and Optional HeadsetAttaching the Base Handset HeadsetTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Hookswitch Before You Use Your SoundPoint IP 330/320 PhoneIdle display unless an edit session is in progress User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Appearance of Time and Date Configuring Basic SettingsThen select Settings Basic Headset Memory Mode Select Settings Basic ContrastSelect Settings Basic Preferences Headset Memory Display ContrastSelect Settings Basic Ring Type Ring TypeSelect Settings Basic Preferences Language Select Settings Basic Preferences Directory searchLanguage Support Directory SearchManaging Call Lists Managing Contacts Adding Contacts Do one of the following steps Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactRejecting Calls Managing Incoming CallsDistinguishing Calls Diverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared LinesUsing the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call ¾ Pick up the handset Reject Ending a Call Muting the MicrophonePutting a Call on Hold Adjusting the VolumeRedialing a Number Setting Up a Conference Call the first partyTransferring a Call To transfer a call onTo transfer a call Select Features Forward Forwarding CallsEnabling Do Not Disturb Not disturb againFeatures Speed Dial Assigning Speed Dial IndexesAssigning New Speed Dial Indexes Using Voice Mail Select Features User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUsing Buddy Lists Managing Buddies Select Features Presence My StatusPresence Select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerSelect Features Presence Privacy List Press , then select Settings Advanced Restart Phone Restarting Your PhoneTroubleshooting Your SoundPoint IP 330/320 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Check same status of handset Displays AudioUser Guide SoundPoint IP 330/320 Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index

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