Polycom vvx 500 manual  LED Diagnostics

Page 134

Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide

LED Diagnostics

Polycom, Inc.

134

Image 134

Contents Software 5.0.0 August 2013 1725-44635-001 Rev D Trademarks Contents Listening to Voicemail Setting Up and Handling Conference CallsChanging the Way Calls are Answered Working with Shared Lines109 100102 114Administrative Tasks 132 Using Power-Saving Mode 129Terms and Writing Conventions Who Should Read this Guide?Conventions Used in this Guide Information Elements Soft KeysTypographic Conventions Typographic ConventionsIcons Used in this Guide What’s in This Guide Related Documents∙ Setup and maintenance documents Page VVX 500 and VVX 600 Phone Features Understanding Phone Keys and HardwareNavigating Phone Views Web Info Attaching Phone HardwareTroubleshooting Why Can’t I Access a Certain View? Home ViewPolycom, Inc Lines View Additional Lines and Favorites from Home ViewActive Call View Calls ViewUnderstanding Phone Icons and Status Indicators Phone Icons and Status IndicatorsNavigating Your Phone Interface Navigating Your Phone InterfaceEntering Data and Updating Fields Using the Onscreen Keyboard Mode and Encoding OptionsTo use the onscreen keyboard Using the Dialpad Keys to Enter Information Using the Dialpad Keys on the Phone ConsoleUsing the Onscreen Keyboard to Enter Information Cleaning the Touchscreen Answer To clean the touchscreenWeb Info Using the Utility Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Registering the PhoneTo access the Web Configuration Utility for your phone To find your phone’s IP addressUsing Basic Features How Your Phone Handles CallsTroubleshooting Why Doesn’t the Speakerphone Work? Answering CallsAnswering Another Call Incoming call from Home viewAnswering on a Shared Line Managing Multiple Calls Answering Calls AutomaticallyCall View To display the Dialer, do one of the following Placing CallsCalling from the Dialer To call from the Recent Calls list User Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer To call from your Favorites listRedialing Numbers Using HeadsetsEnding Calls To call from your DirectoryTroubleshooting Why Doesn’t My Headset Work with My Phone? Enabling Headset Memory ModeWeb Info More Information About Headsets Using Bluetooth Headsets with Your VVX 600 Phone Turning On the Bluetooth OptionPairing and Connecting Bluetooth Headsets To pair and connect your Bluetooth headset with your phonePolycom, Inc Handling Calls with Your Bluetooth Headset Disconnecting and Removing Your Bluetooth HeadsetRejecting Incoming Calls Responding to Incoming CallsIgnoring Incoming Calls To ignore or silence a callHolding Calls During CallsForwarding Incoming Calls to Another Person To forward an incoming call to another personTo resume a held call Transferring CallsTo hold a call To transfer a callTo set up a conference call Setting Up and Handling Conference CallsSetting Up Conference Calls User Tip Tips for When You Are in Conference CallsTo place a conference call on hold Holding and Resuming Conference CallsEnding Conference Calls To resume a held conference callTo split a conference call Splitting Conference Calls into Two Held CallsManaging Conference Call Participants To manage a participant in a conference callForwarding All Calls to Another Person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered To forward all calls to another person To disable call forwardingRejecting Calls from a Contact Diverting Calls from a Contact to Another Person Using Do Not Disturb Tap Auto Divert, and tap Enabled To divert incoming calls from a contact to another personTo toggle Do Not Disturb on and off Troubleshooting Why Doesn’t the DND Icon Display?Timesaver Quick Way to Disable DND on the VVX Listening to Voicemail Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for a particular line Viewing Recent Calls To listen to voicemail messagesTo manage a call record Timesaver Quickly Accessing the Recent Calls ListTo view your Recent Calls list To customize the list To remove certain calls from the listTo view contact information Working with Your Contact DirectoryTo view your Contact Directory To add a contact To search for a contactTo dial a contact To update a contact’s information To view the Corporate Directory Working with a Corporate DirectoryTo delete a contact To search the Corporate DirectoryChanging the Ringer Volume Controlling What is HeardChanging the Speaker Volume Updating the Incoming Call RingtoneMuting the Microphone Choosing Where You Hear Sound EffectsUpdating a Contact’s Ringtone To select a ringtone for a contactManaging Favorites FavoriteTo see your favorites from Lines view To see your Favorites listTo see your favorites from Home view To make a contact a FavoriteTo reorder your favorites Working with Shared LinesTo quickly call a favorite To delete a favoriteIcons and Status Indicators for Shared Lines Handling Video Calls Without a VVX Camera Web Info Learning More About the VVX CameraAbout Video Calls Call Window with Far-Side VideoHandling Video During Calls Call Window with No VideoTo view full-screen video Full Screen VideoHandling a Mixture of Video and Audio-Only Calls Handling Conference Calls with VideoViewing All Video Calls on the Full Screen To exchange video a conference participantDisplaying Video in Normal, Full, and Cropped Modes Call Window with Normal, Full, and Cropped VideoTroubleshooting Why Can’t I Select the Call Rate I Want? Using a VVX CameraSetting the Call Rate for Video Calls To set the maximum call rate to use for video callsUnderstanding the Camera’s LEDs and Messages Getting StartedFirst Steps VVX Camera LEDsVVX Camera Messages Message What to DoHome View with Picture-in-Picture Video Handling Video Calls Call Window with Video Soft KeyStopping the Transmission of Your Video Call Window with Video Soft KeysViewing Full Screen Video To start or stop your video during a callTo view video on the full screen To view video in the call window againSwapping Video To swap where video displaysHandling a Mixture of Video and Non-Video Calls Handling Conference Calls with Video Changing Video Settings Stopping the Transmission of Your Video for All Calls Changing the Clarity of Your VideoChanging How Non-PIP Video Displays Changing How You View All Video CallsDisplaying All Incoming Video Calls on the Full Screen Changing How PIP Video Displays Polycom, Inc To set the maximum bandwidth to use for video calls Setting the Call Rate for Video CallsPlacing Audio-Only Calls Calling Using the H.323 Protocol Tips for Video CallsPolycom, Inc Using Advanced Features Using Buddy ListsMy Status To update your presence settingUpdating Your Status Blocking Contacts from Viewing Your Status Setting Up and Managing a Buddy ListTo update your Buddy list User Tip Dialing BuddiesMonitoring Buddies User Tip How to Access Your Blocked and Watcher ListsTimesaver How to Quickly Unblock a Contact To block or unblock a contact from viewing your statusMonitoring Buddies From Your Buddy Status List Displayed nextWeb Info How Do I Attach a USB Flash Drive to My Phone? Integrating with Microsoft Lync ServerRecording Calls To record a call Web Info Which USB Flash Drives Does My Phone Support?To record a conference To pause and resume a recordingUser Tip Other Ways to Listen to Recorded Calls Troubleshooting Why Can’t I Record a Call?Playing Back Recorded Calls Using the Browser User Tip How to Listen to Recorded CallsNavigating the Main Browser Navigating the Main BrowserEntering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode Editing Icons in the Main Browser Tap End PTT Sending and Receiving PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReplying to PTT Broadcasts Receiving PTT BroadcastsChanging the Default Channel Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT BroadcastsSending and Receiving Pages Group Paging ModeEnabling PTT Broadcasts to Play During Active Calls Receiving Pages To send aChanging the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Updating Paging Group SubscriptionsUsing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Navigating Month View Troubleshooting Why Doesn’t the Calendar Display?Opening and Closing the Calendar Navigating Day View Navigating Meeting ViewWorking with Meeting Reminders To join a meeting from a meeting reminder Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar Using a Mouse and Keyboard with Your Phone To join a meeting from Meeting viewStarting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Mapping Function Keys to Your Phone Features Logging into Phones To log in to a phone Logging In and Out of a PhonePlacing Calls from Phones that are in the Logged-Out State To log out of a phoneTo change your user password Changing Your PasswordAbout Your User Password Locking the PhoneTo lock your phone Locking and Unlocking Your PhoneCalling and Answering from a Locked Phone To unlock your phone Tap UnlockTo call an authorized number from a locked phone Accessing Features with Your Login CredentialsTroubleshooting What Happens if I Can’t Access Features? To answer a call on a locked phoneChanging the Language on Your Phone Changing the Time and Date DisplayChanging the Backlight Changing the Background Picture Web Info Adding a Web Page as the Background on Your PhoneDisplaying Screen Savers Using One of Your Own Pictures as the Background PictureUser Tip Using Your Phone as a Digital Picture Frame Web Info Supported USB Flash Drives Setting Up Screen SaversTo set up a screen saver of your pictures Web Info How Do I Attach a USB Flash Drive?Interrupting and Disabling Screen Savers Using the Phone as a Digital Picture Frame Tap Screen Saver, and tap Enabled Using Power-Saving Mode Tapping Icons to Display Your PicturesChanging Your Office Hours Changing TimeoutsUser Tip Determining Which Idle Timeout Applies Polycom, Inc 131 Investigating Phone Warnings Restarting the PhoneTo restart the phone Updating Phone ConfigurationTesting Phone Hardware  LED Diagnostics Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Limitations of LiabilityExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information Part 15 FCC RulesModifications Installation InstructionsClass B Digital Device or Peripheral Plug Acts as Disconnect DeviceCE and Vcci Mark CE Mark R & TTE Directive EU onlyRussian Compliance New Zealand Telepermit Operating Ambient Temperatures∙ Echo Cancellation AustraliaRestriction of Hazardous Substances Directive RoHS Hearing Aid Compatibility HACWaste Electrical and Electronic Equipment Weee Polycom Take Back Applies to VVX 600 Phones Only

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vvx 500 specifications

The Polycom VVX 500 is a highly versatile business media phone designed to enhance communication and collaboration in the workplace. Ideal for professionals who require advanced call handling and unified communications, the VVX 500 offers a blend of features and technologies tailored for seamless connectivity and user experience.

One of the standout features of the VVX 500 is its large, high-resolution color touchscreen display. Measuring 3.5 inches, this intuitive interface provides easy access to call features, contacts, and applications, allowing users to navigate through options with minimal effort. The display not only enriches the user experience but also supports a wide range of visual applications that enhance productivity.

Equipped with a powerful audio engine, the VVX 500 delivers exceptional sound quality during calls. It features Polycom's Acoustic Clarity Technology, which ensures clear audio reproduction and reduces background noise, enabling natural conversations even in busy environments. The phone also supports HD Voice, which enhances the clarity of voice transmissions and offers an immersive audio experience.

In terms of connectivity, the VVX 500 is built with dual Gigabit Ethernet ports, allowing for high-speed network access and seamless integration with existing network infrastructure. This ensures that users can take full advantage of high-definition audio and video communication without any lag. The phone is also compatible with Power over Ethernet (PoE), simplifying installation and reducing cable clutter.

The VVX 500 supports a variety of business applications, enabling users to access critical information at their fingertips. This includes integration with Microsoft Exchange and Skype for Business, making it easy to manage calendars and contacts within the phone interface. The phone also features support for various provisioning protocols, simplifying deployment and management in enterprise environments.

Security is a top priority, and the VVX 500 encompasses comprehensive security features, including encryption for voice and signaling data. This ensures that communications remain confidential and safe from potential threats.

As a sophisticated communication tool, the Polycom VVX 500 provides businesses with the capabilities needed to enhance productivity and collaboration. Its combination of advanced features, high-quality audio and visual capabilities, and user-friendly interface makes it an indispensable asset in any professional setting.