Polycom vvx 500 manual Entering Data and Updating Fields

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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide

Task

Action

 

 

 

 

 

 

 

 

 

 

 

 

 

Switch phone views

If you are in an active call, press

to switch

 

 

 

 

between Home view, Lines view and Calls view.

 

 

If you are not in an active call press

to switch

 

 

between Home view and Lines view.

 

 

 

If you are in Home view and press

, the Idle

 

 

Browser may display. Swipe the screen to display

 

 

Lines view.

 

 

 

 

 

Highlight calls in Calls view

Tap a call to highlight it. The soft keys apply to the

 

 

highlighted call.

 

 

 

 

 

 

Select a menu item or option

Tap the menu item or option.

 

 

 

 

 

 

 

Close an option box without selecting anything

Tap

.

 

 

 

 

 

 

 

 

Select an icon, soft key, menu item, or option

Tap the icon, soft key, menu item, or option. If an item

 

 

in a list has a number next to it, you can press the

 

 

corresponding number on the dialpad to select the

 

 

item.

 

 

 

 

 

 

Select a soft key that’s not in view

If a More soft key displays in the far-right of the soft

 

 

key area (as displayed next), there are additional soft

 

 

keys available, but you cannot see them. Tap More to

 

 

view the additional soft keys.

 

 

Entering Data and Updating Fields

You can enter information and edit fields using the onscreen keyboard, or using the dialpad keys on the phone console.

Before you use the onscreen keyboard or the dialpad keys to enter information in fields, you can tap the Encoding or Mode soft key to specify how you want to enter information:

Mode enables you to enter just numbers, or text in title case, lower case, or upper case characters.

Encoding enables you to enter alphanumeric and special characters—including all the options available when you tap Mode—as well as characters in special languages.

The following tables list the Mode and Encoding options.

Polycom, Inc.

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Contents Software 5.0.0 August 2013 1725-44635-001 Rev D Trademarks Contents Changing the Way Calls are Answered Setting Up and Handling Conference CallsListening to Voicemail Working with Shared Lines102 100109 114Using Power-Saving Mode 129 Administrative Tasks 132Who Should Read this Guide? Conventions Used in this GuideTerms and Writing Conventions Soft Keys Information ElementsTypographic Conventions Icons Used in this GuideTypographic Conventions Related Documents What’s in This Guide∙ Setup and maintenance documents Page Understanding Phone Keys and Hardware VVX 500 and VVX 600 Phone FeaturesWeb Info Attaching Phone Hardware Navigating Phone ViewsHome View Troubleshooting Why Can’t I Access a Certain View?Polycom, Inc Additional Lines and Favorites from Home View Lines ViewCalls View Active Call ViewPhone Icons and Status Indicators Understanding Phone Icons and Status IndicatorsNavigating Your Phone Interface Navigating Your Phone InterfaceEntering Data and Updating Fields Mode and Encoding Options Using the Onscreen KeyboardTo use the onscreen keyboard Using the Dialpad Keys on the Phone Console Using the Onscreen Keyboard to Enter InformationUsing the Dialpad Keys to Enter Information Answer To clean the touchscreen Cleaning the TouchscreenWeb Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Utility Registering the PhoneTo find your phone’s IP address To access the Web Configuration Utility for your phoneHow Your Phone Handles Calls Using Basic FeaturesAnswering Calls Troubleshooting Why Doesn’t the Speakerphone Work?Incoming call from Home view Answering Another CallAnswering on a Shared Line Answering Calls Automatically Managing Multiple CallsCall View Placing Calls Calling from the DialerTo display the Dialer, do one of the following To call from the Dialer User Tip Choosing URLs or Numbers Mode from the DialerTo call from the Recent Calls list To call from your Favorites listEnding Calls Using HeadsetsRedialing Numbers To call from your DirectoryEnabling Headset Memory Mode Web Info More Information About HeadsetsTroubleshooting Why Doesn’t My Headset Work with My Phone? Turning On the Bluetooth Option Using Bluetooth Headsets with Your VVX 600 PhoneTo pair and connect your Bluetooth headset with your phone Pairing and Connecting Bluetooth HeadsetsPolycom, Inc Disconnecting and Removing Your Bluetooth Headset Handling Calls with Your Bluetooth HeadsetIgnoring Incoming Calls Responding to Incoming CallsRejecting Incoming Calls To ignore or silence a callForwarding Incoming Calls to Another Person During CallsHolding Calls To forward an incoming call to another personTo hold a call Transferring CallsTo resume a held call To transfer a callSetting Up Conference Calls Setting Up and Handling Conference CallsTo set up a conference call User Tip Tips for When You Are in Conference CallsEnding Conference Calls Holding and Resuming Conference CallsTo place a conference call on hold To resume a held conference callManaging Conference Call Participants Splitting Conference Calls into Two Held CallsTo split a conference call To manage a participant in a conference callPower Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding All Calls to Another Person To disable call forwarding Rejecting Calls from a ContactTo forward all calls to another person  Tap Auto Divert, and tap Enabled Using Do Not DisturbDiverting Calls from a Contact to Another Person To divert incoming calls from a contact to another personTroubleshooting Why Doesn’t the DND Icon Display? Timesaver Quick Way to Disable DND on the VVXTo toggle Do Not Disturb on and off Using Do Not Disturb with Multiple Lines To enable or disable Do Not Disturb for a particular lineListening to Voicemail To listen to voicemail messages Viewing Recent CallsTimesaver Quickly Accessing the Recent Calls List To view your Recent Calls listTo manage a call record To remove certain calls from the list To customize the listWorking with Your Contact Directory To view your Contact DirectoryTo view contact information To search for a contact To dial a contactTo add a contact To update a contact’s information To delete a contact Working with a Corporate DirectoryTo view the Corporate Directory To search the Corporate DirectoryChanging the Speaker Volume Controlling What is HeardChanging the Ringer Volume Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone Choosing Where You Hear Sound EffectsMuting the Microphone To select a ringtone for a contactFavorite Managing FavoritesTo see your favorites from Home view To see your Favorites listTo see your favorites from Lines view To make a contact a FavoriteTo quickly call a favorite Working with Shared LinesTo reorder your favorites To delete a favoriteIcons and Status Indicators for Shared Lines Web Info Learning More About the VVX Camera Handling Video Calls Without a VVX CameraCall Window with Far-Side Video About Video CallsCall Window with No Video Handling Video During CallsFull Screen Video To view full-screen videoHandling Conference Calls with Video Handling a Mixture of Video and Audio-Only CallsTo exchange video a conference participant Viewing All Video Calls on the Full ScreenCall Window with Normal, Full, and Cropped Video Displaying Video in Normal, Full, and Cropped ModesSetting the Call Rate for Video Calls Using a VVX CameraTroubleshooting Why Can’t I Select the Call Rate I Want? To set the maximum call rate to use for video callsFirst Steps Getting StartedUnderstanding the Camera’s LEDs and Messages VVX Camera LEDsMessage What to Do VVX Camera MessagesHome View with Picture-in-Picture Video Call Window with Video Soft Key Handling Video CallsCall Window with Video Soft Keys Stopping the Transmission of Your VideoTo start or stop your video during a call Viewing Full Screen VideoTo view video in the call window again To view video on the full screenTo swap where video displays Handling a Mixture of Video and Non-Video CallsSwapping Video Handling Conference Calls with Video Changing Video Settings Changing the Clarity of Your Video Stopping the Transmission of Your Video for All CallsChanging How You View All Video Calls Displaying All Incoming Video Calls on the Full ScreenChanging How Non-PIP Video Displays Changing How PIP Video Displays Polycom, Inc Setting the Call Rate for Video Calls Placing Audio-Only CallsTo set the maximum bandwidth to use for video calls Tips for Video Calls Calling Using the H.323 ProtocolPolycom, Inc Using Buddy Lists Using Advanced FeaturesTo update your presence setting Updating Your StatusMy Status To update your Buddy list Setting Up and Managing a Buddy ListBlocking Contacts from Viewing Your Status User Tip Dialing BuddiesTimesaver How to Quickly Unblock a Contact User Tip How to Access Your Blocked and Watcher ListsMonitoring Buddies To block or unblock a contact from viewing your statusDisplayed next Monitoring Buddies From Your Buddy Status ListIntegrating with Microsoft Lync Server Recording CallsWeb Info How Do I Attach a USB Flash Drive to My Phone? Web Info Which USB Flash Drives Does My Phone Support? To record a callTo pause and resume a recording To record a conferenceTroubleshooting Why Can’t I Record a Call? Playing Back Recorded CallsUser Tip Other Ways to Listen to Recorded Calls User Tip How to Listen to Recorded Calls Using the BrowserNavigating the Main Browser Navigating the Main BrowserPush-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser Editing Icons in the Main BrowserTo send a PTT broadcast Sending and Receiving PTT Broadcasts Tap End PTT Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Replying to PTT BroadcastsChanging Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsChanging the Default Channel Ending PTT BroadcastsGroup Paging Mode Enabling PTT Broadcasts to Play During Active CallsSending and Receiving Pages To send a Receiving PagesChanging Where Pages are Played Adjusting the Volume of PagesChanging the Default Paging Group Updating Paging Group SubscriptionsTroubleshooting Why Doesn’t the Calendar Display Anymore? Using the CalendarTroubleshooting Why Doesn’t the Calendar Display? Opening and Closing the CalendarNavigating Month View Navigating Meeting View Navigating Day ViewWorking with Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneStarting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Mapping Function Keys to Your Phone Features Logging into Phones Placing Calls from Phones that are in the Logged-Out State Logging In and Out of a PhoneTo log in to a phone To log out of a phoneAbout Your User Password Changing Your PasswordTo change your user password Locking the PhoneCalling and Answering from a Locked Phone Locking and Unlocking Your PhoneTo lock your phone To unlock your phone Tap UnlockTroubleshooting What Happens if I Can’t Access Features? Accessing Features with Your Login CredentialsTo call an authorized number from a locked phone To answer a call on a locked phoneChanging the Time and Date Display Changing the Language on Your PhoneChanging the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background PictureUsing One of Your Own Pictures as the Background Picture User Tip Using Your Phone as a Digital Picture FrameDisplaying Screen Savers To set up a screen saver of your pictures Setting Up Screen SaversWeb Info Supported USB Flash Drives Web Info How Do I Attach a USB Flash Drive?Using the Phone as a Digital Picture Frame  Tap Screen Saver, and tap EnabledInterrupting and Disabling Screen Savers Tapping Icons to Display Your Pictures Using Power-Saving ModeChanging Timeouts User Tip Determining Which Idle Timeout AppliesChanging Your Office Hours Polycom, Inc 131 Restarting the Phone Investigating Phone WarningsUpdating Phone Configuration Testing Phone HardwareTo restart the phone  LED Diagnostics Polycom Limited Warranty and Limitation Liability Service AgreementsGoverning Law Limitations of LiabilitySafety, Compliance, and Disposal Information Warranty ExclusiveExclusions Part 15 FCC RulesClass B Digital Device or Peripheral Installation InstructionsModifications Plug Acts as Disconnect DeviceCE Mark R & TTE Directive EU only CE and Vcci MarkRussian Compliance ∙ Echo Cancellation Operating Ambient TemperaturesNew Zealand Telepermit AustraliaWaste Electrical and Electronic Equipment Weee Hearing Aid Compatibility HACRestriction of Hazardous Substances Directive RoHS Polycom Take Back Applies to VVX 600 Phones Only
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vvx 500 specifications

The Polycom VVX 500 is a highly versatile business media phone designed to enhance communication and collaboration in the workplace. Ideal for professionals who require advanced call handling and unified communications, the VVX 500 offers a blend of features and technologies tailored for seamless connectivity and user experience.

One of the standout features of the VVX 500 is its large, high-resolution color touchscreen display. Measuring 3.5 inches, this intuitive interface provides easy access to call features, contacts, and applications, allowing users to navigate through options with minimal effort. The display not only enriches the user experience but also supports a wide range of visual applications that enhance productivity.

Equipped with a powerful audio engine, the VVX 500 delivers exceptional sound quality during calls. It features Polycom's Acoustic Clarity Technology, which ensures clear audio reproduction and reduces background noise, enabling natural conversations even in busy environments. The phone also supports HD Voice, which enhances the clarity of voice transmissions and offers an immersive audio experience.

In terms of connectivity, the VVX 500 is built with dual Gigabit Ethernet ports, allowing for high-speed network access and seamless integration with existing network infrastructure. This ensures that users can take full advantage of high-definition audio and video communication without any lag. The phone is also compatible with Power over Ethernet (PoE), simplifying installation and reducing cable clutter.

The VVX 500 supports a variety of business applications, enabling users to access critical information at their fingertips. This includes integration with Microsoft Exchange and Skype for Business, making it easy to manage calendars and contacts within the phone interface. The phone also features support for various provisioning protocols, simplifying deployment and management in enterprise environments.

Security is a top priority, and the VVX 500 encompasses comprehensive security features, including encryption for voice and signaling data. This ensures that communications remain confidential and safe from potential threats.

As a sophisticated communication tool, the Polycom VVX 500 provides businesses with the capabilities needed to enhance productivity and collaboration. Its combination of advanced features, high-quality audio and visual capabilities, and user-friendly interface makes it an indispensable asset in any professional setting.