Polycom vvx 500 manual Enabling Headset Memory Mode, Web Info More Information About Headsets

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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide

analog and USB headset are connected, the USB headset is used. When two USB headsets are connected, the headset you connected first is used.

When you use a headset, you can set up your phone so that all calls use your headset. To enable this feature, see Enabling Headset Memory Mode. When you use a headset that supports electronic hookswitch (EHS), you can use the controls on your headset to answer and end calls. In addition, you may be able to mute calls and control volume from your headset.

VVX 600 phones also support Bluetooth headsets. If your system administrator enables Bluetooth capability for your phone, you can use a Bluetooth device to handle calls. When a Bluetooth headset is

connected and in use, glows blue. When analog, digital, and Bluetooth headsets are connected to your phone, the Bluetooth headset is used. To use a Bluetooth headset, see Using Bluetooth Headsets with Your VVX 600 Phone.

Web Info: More Information About Headsets

∙For information on how to connect a headset to your phone, see the Quick Start Guide for your phone, available by navigating to your phone’s Web page from the Business Media Phones Support page.

∙For information on your headset’s features, as well as how to sync your headset with your phone, see your headset documentation.

∙For a list of supported headsets, see Using Headsets with Polycom Phones (Feature Profile 37477). For detailed information about how to use electronic hookswitch, see Using an Electronic Hookswitch (Technical Bulletin 35150). These documents are available from the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications Support pages.

Troubleshooting: Why Doesn’t My Headset Work with My Phone?

Certain USB headsets—such as those that come with a docking station—have two modes: deskphone and softphone. To work with your phone, your headset must be in softphone mode. If you cannot operate the phone from your headset, it is possible your headset is in deskphone mode. To switch modes, press and hold the headset hookswitch until you hear a sound or message on the headset.

Enabling Headset Memory Mode

This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode.

To use Headset Memory Mode, enable and then activate Headset Memory Mode. When Headset

Memory Mode is activated, flashes either green, for analog headsets, or blue, for USB or Bluetooth headsets.

To enable Headset Memory Mode:

1 Tap Settings from Home view, and tap Basic > Preferences > Headset > Headset Memory.

1From the Headset Memory Mode screen, tap Enabled.

Polycom, Inc.

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Contents Software 5.0.0 August 2013 1725-44635-001 Rev D Trademarks Contents Changing the Way Calls are Answered Setting Up and Handling Conference CallsListening to Voicemail Working with Shared Lines102 100109 114Using Power-Saving Mode 129 Administrative Tasks 132Conventions Used in this Guide Who Should Read this Guide?Terms and Writing Conventions Soft Keys Information ElementsIcons Used in this Guide Typographic ConventionsTypographic Conventions Related Documents What’s in This Guide∙ Setup and maintenance documents Page Understanding Phone Keys and Hardware VVX 500 and VVX 600 Phone FeaturesWeb Info Attaching Phone Hardware Navigating Phone ViewsHome View Troubleshooting Why Can’t I Access a Certain View?Polycom, Inc Additional Lines and Favorites from Home View Lines ViewCalls View Active Call ViewPhone Icons and Status Indicators Understanding Phone Icons and Status IndicatorsNavigating Your Phone Interface Navigating Your Phone InterfaceEntering Data and Updating Fields Mode and Encoding Options Using the Onscreen KeyboardTo use the onscreen keyboard Using the Onscreen Keyboard to Enter Information Using the Dialpad Keys on the Phone ConsoleUsing the Dialpad Keys to Enter Information Answer To clean the touchscreen Cleaning the TouchscreenWeb Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Utility Registering the PhoneTo find your phone’s IP address To access the Web Configuration Utility for your phoneHow Your Phone Handles Calls Using Basic FeaturesAnswering Calls Troubleshooting Why Doesn’t the Speakerphone Work?Incoming call from Home view Answering Another CallAnswering on a Shared Line Answering Calls Automatically Managing Multiple CallsCall View Calling from the Dialer Placing CallsTo display the Dialer, do one of the following To call from the Dialer User Tip Choosing URLs or Numbers Mode from the DialerTo call from the Recent Calls list To call from your Favorites listEnding Calls Using HeadsetsRedialing Numbers To call from your DirectoryWeb Info More Information About Headsets Enabling Headset Memory ModeTroubleshooting Why Doesn’t My Headset Work with My Phone? Turning On the Bluetooth Option Using Bluetooth Headsets with Your VVX 600 PhoneTo pair and connect your Bluetooth headset with your phone Pairing and Connecting Bluetooth HeadsetsPolycom, Inc Disconnecting and Removing Your Bluetooth Headset Handling Calls with Your Bluetooth HeadsetIgnoring Incoming Calls Responding to Incoming CallsRejecting Incoming Calls To ignore or silence a callForwarding Incoming Calls to Another Person During CallsHolding Calls To forward an incoming call to another personTo hold a call Transferring CallsTo resume a held call To transfer a callSetting Up Conference Calls Setting Up and Handling Conference CallsTo set up a conference call User Tip Tips for When You Are in Conference CallsEnding Conference Calls Holding and Resuming Conference CallsTo place a conference call on hold To resume a held conference callManaging Conference Call Participants Splitting Conference Calls into Two Held CallsTo split a conference call To manage a participant in a conference callChanging the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding All Calls to Another Person Rejecting Calls from a Contact To disable call forwardingTo forward all calls to another person  Tap Auto Divert, and tap Enabled Using Do Not DisturbDiverting Calls from a Contact to Another Person To divert incoming calls from a contact to another personTimesaver Quick Way to Disable DND on the VVX Troubleshooting Why Doesn’t the DND Icon Display?To toggle Do Not Disturb on and off To enable or disable Do Not Disturb for a particular line Using Do Not Disturb with Multiple LinesListening to Voicemail To listen to voicemail messages Viewing Recent CallsTo view your Recent Calls list Timesaver Quickly Accessing the Recent Calls ListTo manage a call record To remove certain calls from the list To customize the listTo view your Contact Directory Working with Your Contact DirectoryTo view contact information To dial a contact To search for a contactTo add a contact To update a contact’s information To delete a contact Working with a Corporate DirectoryTo view the Corporate Directory To search the Corporate DirectoryChanging the Speaker Volume Controlling What is HeardChanging the Ringer Volume Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone Choosing Where You Hear Sound EffectsMuting the Microphone To select a ringtone for a contactFavorite Managing FavoritesTo see your favorites from Home view To see your Favorites listTo see your favorites from Lines view To make a contact a FavoriteTo quickly call a favorite Working with Shared LinesTo reorder your favorites To delete a favoriteIcons and Status Indicators for Shared Lines Web Info Learning More About the VVX Camera Handling Video Calls Without a VVX CameraCall Window with Far-Side Video About Video CallsCall Window with No Video Handling Video During CallsFull Screen Video To view full-screen videoHandling Conference Calls with Video Handling a Mixture of Video and Audio-Only CallsTo exchange video a conference participant Viewing All Video Calls on the Full ScreenCall Window with Normal, Full, and Cropped Video Displaying Video in Normal, Full, and Cropped ModesSetting the Call Rate for Video Calls Using a VVX CameraTroubleshooting Why Can’t I Select the Call Rate I Want? To set the maximum call rate to use for video callsFirst Steps Getting StartedUnderstanding the Camera’s LEDs and Messages VVX Camera LEDsMessage What to Do VVX Camera MessagesHome View with Picture-in-Picture Video Call Window with Video Soft Key Handling Video CallsCall Window with Video Soft Keys Stopping the Transmission of Your VideoTo start or stop your video during a call Viewing Full Screen VideoTo view video in the call window again To view video on the full screenHandling a Mixture of Video and Non-Video Calls To swap where video displaysSwapping Video Handling Conference Calls with Video Changing Video Settings Changing the Clarity of Your Video Stopping the Transmission of Your Video for All CallsDisplaying All Incoming Video Calls on the Full Screen Changing How You View All Video CallsChanging How Non-PIP Video Displays Changing How PIP Video Displays Polycom, Inc Placing Audio-Only Calls Setting the Call Rate for Video CallsTo set the maximum bandwidth to use for video calls Tips for Video Calls Calling Using the H.323 ProtocolPolycom, Inc Using Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence settingMy Status To update your Buddy list Setting Up and Managing a Buddy ListBlocking Contacts from Viewing Your Status User Tip Dialing BuddiesTimesaver How to Quickly Unblock a Contact User Tip How to Access Your Blocked and Watcher ListsMonitoring Buddies To block or unblock a contact from viewing your statusDisplayed next Monitoring Buddies From Your Buddy Status ListRecording Calls Integrating with Microsoft Lync ServerWeb Info How Do I Attach a USB Flash Drive to My Phone? Web Info Which USB Flash Drives Does My Phone Support? To record a callTo pause and resume a recording To record a conferencePlaying Back Recorded Calls Troubleshooting Why Can’t I Record a Call?User Tip Other Ways to Listen to Recorded Calls User Tip How to Listen to Recorded Calls Using the BrowserNavigating the Main Browser Navigating the Main BrowserPush-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser Editing Icons in the Main BrowserTo send a PTT broadcast Sending and Receiving PTT Broadcasts Tap End PTT Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Replying to PTT BroadcastsChanging Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsChanging the Default Channel Ending PTT BroadcastsEnabling PTT Broadcasts to Play During Active Calls Group Paging ModeSending and Receiving Pages To send a Receiving PagesChanging Where Pages are Played Adjusting the Volume of PagesChanging the Default Paging Group Updating Paging Group SubscriptionsTroubleshooting Why Doesn’t the Calendar Display Anymore? Using the CalendarOpening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display?Navigating Month View Navigating Meeting View Navigating Day ViewWorking with Meeting Reminders Joining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneStarting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Mapping Function Keys to Your Phone Features Logging into Phones Placing Calls from Phones that are in the Logged-Out State Logging In and Out of a PhoneTo log in to a phone To log out of a phoneAbout Your User Password Changing Your PasswordTo change your user password Locking the PhoneCalling and Answering from a Locked Phone Locking and Unlocking Your PhoneTo lock your phone To unlock your phone Tap UnlockTroubleshooting What Happens if I Can’t Access Features? Accessing Features with Your Login CredentialsTo call an authorized number from a locked phone To answer a call on a locked phoneChanging the Time and Date Display Changing the Language on Your PhoneChanging the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background PictureUser Tip Using Your Phone as a Digital Picture Frame Using One of Your Own Pictures as the Background PictureDisplaying Screen Savers To set up a screen saver of your pictures Setting Up Screen SaversWeb Info Supported USB Flash Drives Web Info How Do I Attach a USB Flash Drive? Tap Screen Saver, and tap Enabled Using the Phone as a Digital Picture FrameInterrupting and Disabling Screen Savers Tapping Icons to Display Your Pictures Using Power-Saving ModeUser Tip Determining Which Idle Timeout Applies Changing TimeoutsChanging Your Office Hours Polycom, Inc 131 Restarting the Phone Investigating Phone WarningsTesting Phone Hardware Updating Phone ConfigurationTo restart the phone  LED Diagnostics Polycom Limited Warranty and Limitation Liability Service AgreementsGoverning Law Limitations of LiabilitySafety, Compliance, and Disposal Information Warranty ExclusiveExclusions Part 15 FCC RulesClass B Digital Device or Peripheral Installation InstructionsModifications Plug Acts as Disconnect DeviceCE Mark R & TTE Directive EU only CE and Vcci MarkRussian Compliance ∙ Echo Cancellation Operating Ambient TemperaturesNew Zealand Telepermit AustraliaWaste Electrical and Electronic Equipment Weee Hearing Aid Compatibility HACRestriction of Hazardous Substances Directive RoHS Polycom Take Back Applies to VVX 600 Phones Only
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vvx 500 specifications

The Polycom VVX 500 is a highly versatile business media phone designed to enhance communication and collaboration in the workplace. Ideal for professionals who require advanced call handling and unified communications, the VVX 500 offers a blend of features and technologies tailored for seamless connectivity and user experience.

One of the standout features of the VVX 500 is its large, high-resolution color touchscreen display. Measuring 3.5 inches, this intuitive interface provides easy access to call features, contacts, and applications, allowing users to navigate through options with minimal effort. The display not only enriches the user experience but also supports a wide range of visual applications that enhance productivity.

Equipped with a powerful audio engine, the VVX 500 delivers exceptional sound quality during calls. It features Polycom's Acoustic Clarity Technology, which ensures clear audio reproduction and reduces background noise, enabling natural conversations even in busy environments. The phone also supports HD Voice, which enhances the clarity of voice transmissions and offers an immersive audio experience.

In terms of connectivity, the VVX 500 is built with dual Gigabit Ethernet ports, allowing for high-speed network access and seamless integration with existing network infrastructure. This ensures that users can take full advantage of high-definition audio and video communication without any lag. The phone is also compatible with Power over Ethernet (PoE), simplifying installation and reducing cable clutter.

The VVX 500 supports a variety of business applications, enabling users to access critical information at their fingertips. This includes integration with Microsoft Exchange and Skype for Business, making it easy to manage calendars and contacts within the phone interface. The phone also features support for various provisioning protocols, simplifying deployment and management in enterprise environments.

Security is a top priority, and the VVX 500 encompasses comprehensive security features, including encryption for voice and signaling data. This ensures that communications remain confidential and safe from potential threats.

As a sophisticated communication tool, the Polycom VVX 500 provides businesses with the capabilities needed to enhance productivity and collaboration. Its combination of advanced features, high-quality audio and visual capabilities, and user-friendly interface makes it an indispensable asset in any professional setting.
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