Polycom vvx 500 manual Managing Multiple Calls, Answering Calls Automatically

Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide

For more information about shared lines, including what you can and cannot do with shared lines, see Working with Shared Lines.

Answering Calls Automatically

You can set up your phone to auto-answer calls, so you do not have to push a button or tap a key to answer a call. When you enable this feature, your phone automatically answers incoming calls using the speakerphone. Your system administrator sets how many times your phone rings before the call is auto- answered.

When Auto Answer is enabled and a call arrives while you are already in a call, the incoming call is automatically answered only if you end or hold the current call.

Note: Auto-Answered Calls and Microphone Mute

Your phone mutes the microphone for all auto-answered calls, so that the party calling you can’t

hear you. To unmute the microphone so the other party can hear you, press . To enable or disable microphone mute for auto-answered calls, see the following procedure.

To enable your phone to automatically answer calls:

1Tap Settings from Home view, and tap Basic > Preferences > Auto Answer.

2From the Auto Answer screen, you can:

Enable your phone to automatically answer SIP calls. Tap Auto Answer SIP Calls, and tap Yes. The default setting is No.

Enable your phone to automatically answer H.323 calls. Tap Auto Answer H.323 Calls, and tap Yes. The default setting is No. This field only displays if your phone supports the H.323 protocol.

Mute the microphone for all auto-answered calls so the incoming caller can’t hear you. Tap Microphone Mute, and tap Yes. The default setting is Yes.

Mute the video when video calls are auto-answered (so that the incoming caller cannot see you), tap Video Mute, and tap Yes. The default setting is No.

3Tap Save.

Managing Multiple Calls

You can manage multiple calls from Lines and Calls view. To switch between the two views, swipe the screen.

In Lines view you can see each line on your phone and how many calls each line has, as displayed next. A green bar indicates a line with an active call. A flashing red bar indicates a line with one or more held calls. In the example on the left, line 2091 has two calls, one active call and one held call, and line 2095 has one held call. The soft keys apply to the phone line that has the blue border, line 2091. To display the calls for a particular line, press and hold the phone line.

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