Polycom vvx 500 manual What’s in This Guide, Related Documents

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Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide

Convention

Description

 

 

 

 

 

 

Blue Text

Used for cross references to other sections within this document and for hyperlinks

 

to external sites and documents.

 

 

Courier

Used for code fragments and parameter names.

 

 

What’s in This Guide

This guide is organized into six chapters. The beginning chapters introduce the phone, describe how to use video and the VVX Camera, and explain how to use basic features. Later chapters describe advanced phone features, and how to customize your phone to suit your needs. The guide also includes safety and legal information.

Chapter 1: Getting Started This chapter contains general information about your phone that is helpful before you start using your phone. It describes phone hardware and phone views, and how to use the touchscreen, navigate menus, and enter data.

Chapter 2: Using Basic Features All the basic features that your phone offers, such as how to add contacts and favorites, or transfer or forward calls, are described in this chapter.

Chapter 3: Using Video and the Polycom VVX Camera If video is enabled on your phone, and/or you have a VVX Camera attached to your phone, refer to this chapter for information on how video and the VVX Camera work on your phone.

Chapter 4: Using Advanced Features Advanced features that may not be available on the phone, or that you may not use on a day-to-day basis, are described in this chapter. Advanced features include recording calls, locking your phone, monitoring buddies, and accessing a Browser.

Chapter 5: Customizing Your Phone You can customize your phone in many ways, including setting up a screen saver, or changing the backlight, background picture, or time and date format. Read this chapter to personalize your phone.

Chapter 6: Administrative Tasks This chapter describes tasks that your administrator may ask you to perform. These tasks include investigating phone issues, restarting the phone, updating the phone’s configuration, and testing phone hardware.

Copyright, Safety, and Regulatory Notices This section provides important safety and compliance information related to your phone.

End-User License Agreement The End-User License Agreement outlines the legal agreement between you and Polycom when you agree to install and use Polycom software.

Related Documents

For additional information about the VVX 500, VVX 600, and VVX Camera, see the following documents:

∙User Documents:

Polycom, Inc.

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Contents Software 5.0.0 August 2013 1725-44635-001 Rev D Trademarks Contents Listening to Voicemail Setting Up and Handling Conference CallsChanging the Way Calls are Answered Working with Shared Lines109 100102 114Administrative Tasks 132 Using Power-Saving Mode 129Conventions Used in this Guide Who Should Read this Guide?Terms and Writing Conventions Information Elements Soft KeysIcons Used in this Guide Typographic ConventionsTypographic Conventions What’s in This Guide Related Documents∙ Setup and maintenance documents Page VVX 500 and VVX 600 Phone Features Understanding Phone Keys and HardwareNavigating Phone Views Web Info Attaching Phone HardwareTroubleshooting Why Can’t I Access a Certain View? Home ViewPolycom, Inc Lines View Additional Lines and Favorites from Home ViewActive Call View Calls ViewUnderstanding Phone Icons and Status Indicators Phone Icons and Status IndicatorsNavigating Your Phone Interface Navigating Your Phone InterfaceEntering Data and Updating Fields Using the Onscreen Keyboard Mode and Encoding OptionsTo use the onscreen keyboard Using the Onscreen Keyboard to Enter Information Using the Dialpad Keys on the Phone ConsoleUsing the Dialpad Keys to Enter Information Cleaning the Touchscreen Answer To clean the touchscreenWeb Info Using the Utility Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Registering the PhoneTo access the Web Configuration Utility for your phone To find your phone’s IP addressUsing Basic Features How Your Phone Handles CallsTroubleshooting Why Doesn’t the Speakerphone Work? Answering CallsAnswering Another Call Incoming call from Home viewAnswering on a Shared Line Managing Multiple Calls Answering Calls AutomaticallyCall View Calling from the Dialer Placing CallsTo display the Dialer, do one of the following To call from the Recent Calls list User Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer To call from your Favorites listRedialing Numbers Using HeadsetsEnding Calls To call from your DirectoryWeb Info More Information About Headsets Enabling Headset Memory ModeTroubleshooting Why Doesn’t My Headset Work with My Phone? Using Bluetooth Headsets with Your VVX 600 Phone Turning On the Bluetooth OptionPairing and Connecting Bluetooth Headsets To pair and connect your Bluetooth headset with your phonePolycom, Inc Handling Calls with Your Bluetooth Headset Disconnecting and Removing Your Bluetooth HeadsetRejecting Incoming Calls Responding to Incoming CallsIgnoring Incoming Calls To ignore or silence a callHolding Calls During CallsForwarding Incoming Calls to Another Person To forward an incoming call to another personTo resume a held call Transferring CallsTo hold a call To transfer a callTo set up a conference call Setting Up and Handling Conference CallsSetting Up Conference Calls User Tip Tips for When You Are in Conference CallsTo place a conference call on hold Holding and Resuming Conference CallsEnding Conference Calls To resume a held conference callTo split a conference call Splitting Conference Calls into Two Held CallsManaging Conference Call Participants To manage a participant in a conference callChanging the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding All Calls to Another Person Rejecting Calls from a Contact To disable call forwardingTo forward all calls to another person Diverting Calls from a Contact to Another Person Using Do Not Disturb Tap Auto Divert, and tap Enabled To divert incoming calls from a contact to another personTimesaver Quick Way to Disable DND on the VVX Troubleshooting Why Doesn’t the DND Icon Display?To toggle Do Not Disturb on and off To enable or disable Do Not Disturb for a particular line Using Do Not Disturb with Multiple LinesListening to Voicemail Viewing Recent Calls To listen to voicemail messagesTo view your Recent Calls list Timesaver Quickly Accessing the Recent Calls ListTo manage a call record To customize the list To remove certain calls from the listTo view your Contact Directory Working with Your Contact DirectoryTo view contact information To dial a contact To search for a contactTo add a contact To update a contact’s information To view the Corporate Directory Working with a Corporate DirectoryTo delete a contact To search the Corporate DirectoryChanging the Ringer Volume Controlling What is HeardChanging the Speaker Volume Updating the Incoming Call RingtoneMuting the Microphone Choosing Where You Hear Sound EffectsUpdating a Contact’s Ringtone To select a ringtone for a contactManaging Favorites FavoriteTo see your favorites from Lines view To see your Favorites listTo see your favorites from Home view To make a contact a FavoriteTo reorder your favorites Working with Shared LinesTo quickly call a favorite To delete a favoriteIcons and Status Indicators for Shared Lines Handling Video Calls Without a VVX Camera Web Info Learning More About the VVX CameraAbout Video Calls Call Window with Far-Side VideoHandling Video During Calls Call Window with No VideoTo view full-screen video Full Screen VideoHandling a Mixture of Video and Audio-Only Calls Handling Conference Calls with VideoViewing All Video Calls on the Full Screen To exchange video a conference participantDisplaying Video in Normal, Full, and Cropped Modes Call Window with Normal, Full, and Cropped VideoTroubleshooting Why Can’t I Select the Call Rate I Want? Using a VVX CameraSetting the Call Rate for Video Calls To set the maximum call rate to use for video callsUnderstanding the Camera’s LEDs and Messages Getting StartedFirst Steps VVX Camera LEDsVVX Camera Messages Message What to DoHome View with Picture-in-Picture Video Handling Video Calls Call Window with Video Soft KeyStopping the Transmission of Your Video Call Window with Video Soft KeysViewing Full Screen Video To start or stop your video during a callTo view video on the full screen To view video in the call window againHandling a Mixture of Video and Non-Video Calls To swap where video displaysSwapping Video Handling Conference Calls with Video Changing Video Settings Stopping the Transmission of Your Video for All Calls Changing the Clarity of Your VideoDisplaying All Incoming Video Calls on the Full Screen Changing How You View All Video CallsChanging How Non-PIP Video Displays Changing How PIP Video Displays Polycom, Inc Placing Audio-Only Calls Setting the Call Rate for Video CallsTo set the maximum bandwidth to use for video calls Calling Using the H.323 Protocol Tips for Video CallsPolycom, Inc Using Advanced Features Using Buddy ListsUpdating Your Status To update your presence settingMy Status Blocking Contacts from Viewing Your Status Setting Up and Managing a Buddy ListTo update your Buddy list User Tip Dialing BuddiesMonitoring Buddies User Tip How to Access Your Blocked and Watcher ListsTimesaver How to Quickly Unblock a Contact To block or unblock a contact from viewing your statusMonitoring Buddies From Your Buddy Status List Displayed nextRecording Calls Integrating with Microsoft Lync ServerWeb Info How Do I Attach a USB Flash Drive to My Phone? To record a call Web Info Which USB Flash Drives Does My Phone Support?To record a conference To pause and resume a recordingPlaying Back Recorded Calls Troubleshooting Why Can’t I Record a Call?User Tip Other Ways to Listen to Recorded Calls Using the Browser User Tip How to Listen to Recorded CallsNavigating the Main Browser Navigating the Main BrowserEntering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode Editing Icons in the Main Browser Tap End PTT Sending and Receiving PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReplying to PTT Broadcasts Receiving PTT BroadcastsChanging the Default Channel Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT BroadcastsEnabling PTT Broadcasts to Play During Active Calls Group Paging ModeSending and Receiving Pages Receiving Pages To send aChanging the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Updating Paging Group SubscriptionsUsing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display?Navigating Month View Navigating Day View Navigating Meeting ViewWorking with Meeting Reminders Joining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder Using a Mouse and Keyboard with Your Phone To join a meeting from Meeting viewStarting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Mapping Function Keys to Your Phone Features Logging into Phones To log in to a phone Logging In and Out of a PhonePlacing Calls from Phones that are in the Logged-Out State To log out of a phoneTo change your user password Changing Your PasswordAbout Your User Password Locking the PhoneTo lock your phone Locking and Unlocking Your PhoneCalling and Answering from a Locked Phone To unlock your phone Tap UnlockTo call an authorized number from a locked phone Accessing Features with Your Login CredentialsTroubleshooting What Happens if I Can’t Access Features? To answer a call on a locked phoneChanging the Language on Your Phone Changing the Time and Date DisplayChanging the Backlight Changing the Background Picture Web Info Adding a Web Page as the Background on Your PhoneUser Tip Using Your Phone as a Digital Picture Frame Using One of Your Own Pictures as the Background PictureDisplaying Screen Savers Web Info Supported USB Flash Drives Setting Up Screen SaversTo set up a screen saver of your pictures Web Info How Do I Attach a USB Flash Drive? Tap Screen Saver, and tap Enabled Using the Phone as a Digital Picture FrameInterrupting and Disabling Screen Savers Using Power-Saving Mode Tapping Icons to Display Your PicturesUser Tip Determining Which Idle Timeout Applies Changing TimeoutsChanging Your Office Hours Polycom, Inc 131 Investigating Phone Warnings Restarting the PhoneTesting Phone Hardware Updating Phone ConfigurationTo restart the phone  LED Diagnostics Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Limitations of LiabilityExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information Part 15 FCC RulesModifications Installation InstructionsClass B Digital Device or Peripheral Plug Acts as Disconnect DeviceCE and Vcci Mark CE Mark R & TTE Directive EU onlyRussian Compliance New Zealand Telepermit Operating Ambient Temperatures∙ Echo Cancellation AustraliaRestriction of Hazardous Substances Directive RoHS Hearing Aid Compatibility HACWaste Electrical and Electronic Equipment Weee Polycom Take Back Applies to VVX 600 Phones Only
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vvx 500 specifications

The Polycom VVX 500 is a highly versatile business media phone designed to enhance communication and collaboration in the workplace. Ideal for professionals who require advanced call handling and unified communications, the VVX 500 offers a blend of features and technologies tailored for seamless connectivity and user experience.

One of the standout features of the VVX 500 is its large, high-resolution color touchscreen display. Measuring 3.5 inches, this intuitive interface provides easy access to call features, contacts, and applications, allowing users to navigate through options with minimal effort. The display not only enriches the user experience but also supports a wide range of visual applications that enhance productivity.

Equipped with a powerful audio engine, the VVX 500 delivers exceptional sound quality during calls. It features Polycom's Acoustic Clarity Technology, which ensures clear audio reproduction and reduces background noise, enabling natural conversations even in busy environments. The phone also supports HD Voice, which enhances the clarity of voice transmissions and offers an immersive audio experience.

In terms of connectivity, the VVX 500 is built with dual Gigabit Ethernet ports, allowing for high-speed network access and seamless integration with existing network infrastructure. This ensures that users can take full advantage of high-definition audio and video communication without any lag. The phone is also compatible with Power over Ethernet (PoE), simplifying installation and reducing cable clutter.

The VVX 500 supports a variety of business applications, enabling users to access critical information at their fingertips. This includes integration with Microsoft Exchange and Skype for Business, making it easy to manage calendars and contacts within the phone interface. The phone also features support for various provisioning protocols, simplifying deployment and management in enterprise environments.

Security is a top priority, and the VVX 500 encompasses comprehensive security features, including encryption for voice and signaling data. This ensures that communications remain confidential and safe from potential threats.

As a sophisticated communication tool, the Polycom VVX 500 provides businesses with the capabilities needed to enhance productivity and collaboration. Its combination of advanced features, high-quality audio and visual capabilities, and user-friendly interface makes it an indispensable asset in any professional setting.
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