Polycom IP 550 manual Controls

Page 73

			Troubleshooting Your SoundPoint IP 550 Phone

Controls

Symptom	Problem	Corrective Action

The dial pad does not work.	The dial pad on the SoundPoint	Do one of the following steps:
	IP 550 phone does not respond.	• Check for a response from other
			feature keys or from the dialpad.
		• Place a call to the phone from a known
			working telephone. Check for display
			updates.
		• Press the Menu key followed by
			System Status and Server Status to
			check if the telephone is correctly
			registered to the server.
		• Press the Menu key followed by
			System Status and Network Statistics.
			Scroll down to see if LAN port shows
			active or Inactive.
		• Check the termination at the switch or
			hub end of the network LAN cable.
			Ensure that the switch/hub port
			connected to the telephone is
			operational (if not accessible, contact
			your system administrator).
		•	Before restarting your phone, contact
			your system administrator, since this
			may allow more detailed
			troubleshooting to occur before losing
			any current status information.

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Contents User Guide for the SoundPoint IP Trademark Information About This Guide User Guide for the SoundPoint IP Contents Using the Advanced Features of Your SoundPoint IP Phone Using the Basic Features of Your SoundPoint IP 550 PhoneTroubleshooting Your SoundPoint IP 550 Phone Contents User Guide SoundPoint IP Viii Getting Started with Your SoundPoint IP 550 Phone Power adapter specification varies according to country Parts ListAssembling Your SoundPoint IP 550 Phone Connecting Network and Power Source Connecting the Handset and Optional Headset Optional Attaching the BaseTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Phone Hookswitch Getting Started with Your SoundPoint IP 550 Phone Using the Navigation Keys Customizing Your SoundPoint IP 550 Phone Time and Date Configuring Basic SettingsDisplay Contrast Select Settings Basic ContrastBacklight Intensity Select Backlight On Intensity Select Settings Basic Backlight IntensitySelect Settings Basic Preferences Headset Memory Headset Memory ModeRing Type Select Settings Basic Preferences Language Select Settings Basic Ring TypeLanguage Support Muting the Microphone Adjusting the VolumeManaging Call Lists Adding Contacts Managing ContactsSelect Contact Directory Customizing Your SoundPoint IP 550 Phone Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactDistinguishing Calls Managing Incoming CallsDiverting Calls Rejecting CallsSupporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP Using the Basic Features of Your SoundPoint IP 550 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Key will stop the ringing for that call To answer an incoming call on a shared line Redialing a Number Ending a CallPutting a Call on Hold Call the first party Setting Up a ConferenceTo split a conference call To transfer a call on Transferring a CallDuring a call, press or the Trnsfer soft key Forwarding Calls AdministratorPress and select Features Forward Enabling Do Not Disturb Assigning Speed Dial Keys Change the Speed Dial Index More voice messages are waiting at the message center Using Voice MailUser Guide SoundPoint IP Using Multiple Call Appearances Using the Advanced Features of Your SoundPoint IP 550 PhoneUser Guide SoundPoint IP Using Text Messaging Select Features Messages Instant Messages Presence Using Buddy ListsManaging Buddies Integrating With Microsoft Live Communications Server Press , then select Features Presence Buddy StatusRestarting Your Phone Select Features Presence Buddy Status Privacy ListPress , then select Settings Advanced Restart Phone User Guide SoundPoint IP Troubleshooting Your SoundPoint IP 550 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Audio DisplaysRegulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP Regulatory Notices Index User Guide SoundPoint IP Index User Guide SoundPoint IP Index