Polycom IP 550 manual Displays, Audio

Page 76

User Guide SoundPoint IP 550

Displays

Symptom

Problem

Corrective Action

 

 

 

There is no display.

Power is not correctly applied to

Do one of the following steps:

The display is incorrect.

the SoundPoint IP 550 phone.

• Check that the display is illuminated.

 

The display has bad contrast.

 

• Make sure the LAN cable is inserted

 

 

properly at the rear of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

• If using in-line powering, have your

 

 

system administrator check that the

 

 

switch is supplying power to the

 

 

phone.

 

 

 

 

The contrast needs adjustment.

Do one of the following steps:

 

 

• Refer to Display Contrast on page 2-3.

 

 

• Reboot the phone to obtain a default

 

 

level of contrast (refer to Restarting

 

 

Your Phone on page 4-8).

 

 

 

 

Outbound or inbound calling is

Do one of the following steps:

 

unsuccessful.

• Place a call to the phone under

 

 

investigation. Check that the display

 

 

indicates incoming call information.

 

 

• Lift the handset. Ensure dial tone is

 

 

present and place a call to another

 

 

extension or number. Check that the

 

 

display changes in response.

 

 

 

The display is flickering.

Certain type of older fluorescent

Do one of the following steps:

 

lighting causes the display to

• Move the SoundPoint IP 550 SIP

 

appear to flicker.

 

phone away from the lights.

 

 

 

 

• Replace the lights.

 

 

 

Audio

Symptom

Problem

Corrective Action

 

 

 

There is no audio on the

The connections are not correct.

Do one of the following steps:

headset.

 

• Ensure the headset is plugged into the

 

 

jack marked Headset at the rear of the

 

 

phone.

 

 

• Ensure the headset amplifier (if

 

 

present) is turned on and/or the

 

 

volume is correctly adjusted).

 

 

 

5 - 6

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Contents User Guide for the SoundPoint IP Trademark Information About This Guide User Guide for the SoundPoint IP Contents Using the Advanced Features of Your SoundPoint IP Phone Using the Basic Features of Your SoundPoint IP 550 PhoneTroubleshooting Your SoundPoint IP 550 Phone Contents User Guide SoundPoint IP Viii Getting Started with Your SoundPoint IP 550 Phone Parts List Power adapter specification varies according to countryAssembling Your SoundPoint IP 550 Phone Connecting Network and Power Source Connecting the Handset and Optional Headset Attaching the Base OptionalTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Phone Hookswitch Getting Started with Your SoundPoint IP 550 Phone Using the Navigation Keys Customizing Your SoundPoint IP 550 Phone Configuring Basic Settings Time and DateSelect Settings Basic Contrast Display ContrastBacklight Intensity Select Settings Basic Backlight Intensity Select Backlight On IntensitySelect Settings Basic Preferences Headset Memory Headset Memory ModeRing Type Select Settings Basic Preferences Language Select Settings Basic Ring TypeLanguage Support Adjusting the Volume Muting the MicrophoneManaging Call Lists Adding Contacts Managing ContactsSelect Contact Directory Customizing Your SoundPoint IP 550 Phone Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactManaging Incoming Calls Distinguishing CallsRejecting Calls Diverting CallsSystem Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP Using the Basic Features of Your SoundPoint IP 550 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Key will stop the ringing for that call To answer an incoming call on a shared line Ending a Call Redialing a NumberPutting a Call on Hold Setting Up a Conference Call the first partyTo split a conference call Transferring a Call To transfer a call onDuring a call, press or the Trnsfer soft key Administrator Forwarding CallsPress and select Features Forward Enabling Do Not Disturb Assigning Speed Dial Keys Change the Speed Dial Index Using Voice Mail More voice messages are waiting at the message centerUser Guide SoundPoint IP Using the Advanced Features of Your SoundPoint IP 550 Phone Using Multiple Call AppearancesUser Guide SoundPoint IP Using Text Messaging Select Features Messages Instant Messages Using Buddy Lists PresenceManaging Buddies Press , then select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerSelect Features Presence Buddy Status Privacy List Restarting Your PhonePress , then select Settings Advanced Restart Phone User Guide SoundPoint IP Troubleshooting Your SoundPoint IP 550 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Displays AudioRegulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP Regulatory Notices Index User Guide SoundPoint IP Index User Guide SoundPoint IP Index
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