Polycom IP 550 manual Calling

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		Troubleshooting Your SoundPoint IP 550 Phone

Calling

Symptom	Problem	Corrective Action

There is no dial tone.	Power is not correctly applied to	Do one of the following steps:
	the SoundPoint IP 550 phone.	• Check that the display is illuminated.
		• Check that the display is illuminated.
		• Make sure the LAN cable is inserted
		properly at the rear of the phone (try
		unplugging and re-inserting the
		cable).
		• If using in-line powering, have your
		system administrator check that the
		switch is supplying power to the
		phone.

	Dial tone is not present on one of	Do one of the following steps:
	audio paths.	• Switch between Handset, Headset (if
		present) or Hands-Free
		Speakerphone to see if dial tone is
		present on another paths.
		• If dial tone exists on another path,
		connect a different handset or
		headset to isolate the problem.

The phone does not ring.	Ring setting or volume is low.	Do one of the following steps:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check same status of handset,
		headset (if connected) and through
		the Hands-Free Speakerphone.

	Outbound or inbound calling is	Do one of the following steps:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the display
		indicates incoming call information.
		• Lift the handset. Ensure dial tone is
		present and place a call to another
		extension or number. Check that the
		display changes in response.

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Contents User Guide for the SoundPoint IP Trademark Information About This Guide User Guide for the SoundPoint IP Contents Using the Basic Features of Your SoundPoint IP 550 Phone Using the Advanced Features of Your SoundPoint IP PhoneTroubleshooting Your SoundPoint IP 550 Phone Contents User Guide SoundPoint IP Viii Getting Started with Your SoundPoint IP 550 Phone Power adapter specification varies according to country Parts ListAssembling Your SoundPoint IP 550 Phone Connecting Network and Power Source Connecting the Handset and Optional Headset Optional Attaching the BaseTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Phone Hookswitch Getting Started with Your SoundPoint IP 550 Phone Using the Navigation Keys Customizing Your SoundPoint IP 550 Phone Time and Date Configuring Basic SettingsDisplay Contrast Select Settings Basic ContrastBacklight Intensity Select Backlight On Intensity Select Settings Basic Backlight IntensityHeadset Memory Mode Select Settings Basic Preferences Headset MemoryRing Type Select Settings Basic Ring Type Select Settings Basic Preferences LanguageLanguage Support Muting the Microphone Adjusting the VolumeManaging Call Lists Managing Contacts Adding ContactsSelect Contact Directory Customizing Your SoundPoint IP 550 Phone Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactDistinguishing Calls Managing Incoming CallsDiverting Calls Rejecting CallsSupporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP Using the Basic Features of Your SoundPoint IP 550 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Key will stop the ringing for that call To answer an incoming call on a shared line Redialing a Number Ending a CallPutting a Call on Hold Call the first party Setting Up a ConferenceTo split a conference call To transfer a call on Transferring a CallDuring a call, press or the Trnsfer soft key Forwarding Calls AdministratorPress and select Features Forward Enabling Do Not Disturb Assigning Speed Dial Keys Change the Speed Dial Index More voice messages are waiting at the message center Using Voice MailUser Guide SoundPoint IP Using Multiple Call Appearances Using the Advanced Features of Your SoundPoint IP 550 PhoneUser Guide SoundPoint IP Using Text Messaging Select Features Messages Instant Messages Presence Using Buddy ListsManaging Buddies Integrating With Microsoft Live Communications Server Press , then select Features Presence Buddy StatusRestarting Your Phone Select Features Presence Buddy Status Privacy ListPress , then select Settings Advanced Restart Phone User Guide SoundPoint IP Troubleshooting Your SoundPoint IP 550 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Audio DisplaysRegulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP Regulatory Notices Index User Guide SoundPoint IP Index User Guide SoundPoint IP Index