Polycom IP 550 manual Access to Screens and Systems, To Restarting Your Phone on

Page 74

User Guide SoundPoint IP 550

Access to Screens and Systems

Symptom	Problem	Corrective Action

There is no response from	The SoundPoint IP 550 phone is	Do one of the following steps:
feature key presses.	not in active state.	• Press the keys more slowly.
		• Press the keys more slowly.
		• Make a call to the phone to check for
		inbound call display and ringing as
		normal. If successful, try to press
		feature keys within the call to access
		Directory or Buddy Status, for
		example.
		• Press Menu followed by Status >
		Lines to confirm line is actively
		registered to the call server.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-8).

The display shows “Network Link	The LAN cable is not properly	Do one of the following steps:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Press Menu followed by Status >
		Network. Scroll down to verify that the
		LAN is active.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-8).

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Contents User Guide for the SoundPoint IP Trademark Information About This Guide User Guide for the SoundPoint IP Contents Troubleshooting Your SoundPoint IP 550 Phone Using the Basic Features of Your SoundPoint IP 550 PhoneUsing the Advanced Features of Your SoundPoint IP Phone Contents User Guide SoundPoint IP Viii Getting Started with Your SoundPoint IP 550 Phone Parts List Power adapter specification varies according to countryAssembling Your SoundPoint IP 550 Phone Connecting Network and Power Source Connecting the Handset and Optional Headset Attaching the Base OptionalTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Phone Hookswitch Getting Started with Your SoundPoint IP 550 Phone Using the Navigation Keys Customizing Your SoundPoint IP 550 Phone Configuring Basic Settings Time and DateSelect Settings Basic Contrast Display ContrastBacklight Intensity Select Settings Basic Backlight Intensity Select Backlight On IntensityRing Type Headset Memory ModeSelect Settings Basic Preferences Headset Memory Language Support Select Settings Basic Ring TypeSelect Settings Basic Preferences Language Adjusting the Volume Muting the MicrophoneManaging Call Lists Select Contact Directory Managing ContactsAdding Contacts Customizing Your SoundPoint IP 550 Phone Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactManaging Incoming Calls Distinguishing CallsRejecting Calls Diverting CallsSystem Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP Using the Basic Features of Your SoundPoint IP 550 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Key will stop the ringing for that call To answer an incoming call on a shared line Ending a Call Redialing a NumberPutting a Call on Hold Setting Up a Conference Call the first partyTo split a conference call Transferring a Call To transfer a call onDuring a call, press or the Trnsfer soft key Administrator Forwarding CallsPress and select Features Forward Enabling Do Not Disturb Assigning Speed Dial Keys Change the Speed Dial Index Using Voice Mail More voice messages are waiting at the message centerUser Guide SoundPoint IP Using the Advanced Features of Your SoundPoint IP 550 Phone Using Multiple Call AppearancesUser Guide SoundPoint IP Using Text Messaging Select Features Messages Instant Messages Using Buddy Lists PresenceManaging Buddies Press , then select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerSelect Features Presence Buddy Status Privacy List Restarting Your PhonePress , then select Settings Advanced Restart Phone User Guide SoundPoint IP Troubleshooting Your SoundPoint IP 550 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Displays AudioRegulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP Regulatory Notices Index User Guide SoundPoint IP Index User Guide SoundPoint IP Index