Polycom IP 300 SIP manual No Audio on Headset, No Response from Feature Key Presses

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No Audio on Headset

Verify correct connections:

•Ensure the headset is plugged into the jack marked Headset at the rear of the telephone.

•Ensure the headset amplifier (if pres- ent) is turned on and/or the volume is correctly adjusted.

•Swap the handset into the headset jack at the rear of the telephone and verify that audio or dial tone is now present.

For a list of compatible headsets, go to: www.polycom.com

No Response from Feature Key Presses

Verify telephone is in active state:

•Make a call to the telephone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status for example.

• Press Menu followed by System Status and Server Status to con- firm line is actively registered to the server.

•Reboot the telephone to attempt re-registration to the server.

Display shows “Network Link is Down”

Verify LAN cable is properly connected:

•Check termination at the switch or hub (furthest end of the cable from the telephone).

•Check that the switch or hub is op- erational (flashing link/status lights) or contact your System Administra- tor.

• Press Menu followed by System Status and Network Status. Scroll down to verify LAN port is Active.

•Reboot the telephone to attempt re-registration with the server.

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Contents User Guide SoundPoint IP 300 SIP Contents Service Agreements Limitations of Liability Troubleshooting Safety and ComplianceLimitation Liability Parts List IntroductionAC Power Option Installing SoundPoint IP 300 SIPConnecting Network and Power Source In-Line Power OptionConnecting the Handset and Optional Headset Attaching the BaseFeatures Key Descriptions DescriptionUsing Listen Mode Using SoundPoint IP 300 SIPUsing the Handset Using the HeadsetCall Hold Answering a CallMicrophone Mute Local Conferencing General Key UseTransferring a Call Ending a Call Call TimerVolume Adjustment RedialDo Not Disturb Headset Memory ModeTime and Date Call Lists Display ContrastRing Type See also Distinctive Ringing / Call TreatmentContact List To add or edit a contactMultiple Lines Speed DialEdit Multiple Call Appearances Shared LinesVoicemail and Voice and Text Messaging To read text messagesDistinctive Ringing / Call Treatment Presence / Status / Buddy ListsInstant Messaging Phone RebootSee Voicemail and Voice and Text Messaging No Display, Incorrect Display or Bad Contrast TroubleshootingNo Dial-Tone No RingingNo Audio on Headset No Response from Feature Key PressesDisplay shows Network Link is Down Safety and Compliance Industry Canada IC Polycom Limited Warranty and Limitation LiabilityCE and Vcci Mark Exclusions Warranty ExclusiveService Agreements Limitations of LiabilityGoverning Law DisclaimerCopyright Notice Page Polycom, Inc Barber Lane Milpitas, CA