Hand Held Products 7400/7450 manual Troubleshooting, Problem Issue

Page 74

Troubleshooting

If you encounter problems with your Dolphin QuadCharger, refer to chart below for possible solutions. If problems persist, please contact HHP Technical Support.

Problem

Issue

 

 

The “CHARGING” LED does not come on

Check the power connections on the

when I insert a battery pack into the

Dolphin QuadCharger. Also check to

ensure the POWER switch is ON and the

Dolphin QuadCharger

battery pack is properly seated.

 

 

Try to charge the battery in one of the

 

other charging pockets. If the red Status

The red status LED comes on during

LED comes on again, then the problem is

associated with the battery pack. If the red

charging.

status stays with the charging pocket, the

 

 

problem is associated with the charging

 

circuity.

 

An error occurred during the self-

 

diagnostic test for that particular charging

The red status LED remains on without a

pocket. Call HHP Product Service and

battery in the charging pocket.

request an RMA. See Chapter 9 for

 

additional warranty and return

 

information.

 

 

7 - 4

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Contents Dolphin 7400/7450 Hand Held Computer Disclaimer PatentsTrademarks Page Page Table of Contents Using the Dolphin 7400/7450 Dolphin Charging/Communication Cradles Appendix B Introduction Safety Required Safety Labels Batch TerminalsIf Your Dolphin 7400/7450 has a radio FCC Compliance Dolphin 7400/7450 Batch Terminal Canadian ComplianceRegulatory and Safety Agency Approvals Parameter SpecificationMicrowaves BatteriesDolphin 7400/7450 RF Cisco 352 R&TTE Compliance Statement Care and Cleaning of the Dolphin Page Dolphin 7400 Models and Options Accessories for the Dolphin 7400/7450Getting Started Using Dolphin 7400/7450 for the First Time Image Engine Options and Bar Code Symbologies SupportedLaser Engine Options and Symbologies Supported Unpack the Carton and Check Its ContentsInstalling the Battery Pack Charging the Main Battery and Backup BatteryRemoving the Battery Pack Turning the Dolphin On For the First Time Waking the Dolphin From Sleep ModeTurning the Dolphin On And Off Stylus Properties Screen Setting the Date/Time Setting Up Communications with Detectoid Installing DetectoidPCUsing DetectoidPC and DetectoidCE DetectoidCE Configuring the Modem Terminals without touchscreens Verifying that Dolphin 7400/7450 is Working ProperlyTouchscreen-equipped terminals Resetting the Dolphin Cold Boot Resetting the Dolphin Warm BootSystem Features Dolphin 7400/7450 OverviewFront Panel Features VGA Display Audio SignalsLEDs ON/SCAN KeyKeyboard RF AntennaImage Engine Back Panel FeaturesDolphin Laser Engine Battery WellBattery Charging Contacts Hand StrapBumpers Communication Power Using the Power Control Panel Managing Battery PowerSetting Critical and Low Battery Points Servicing the Battery Pack Using the Battery Conditioning UtilityCharging the Battery Pack Storing BatteriesEntering Data Using the Dolphin 7400/7450Using the Image Reader Via the Touch screen InputLinear bar code 2D Matrix symbol Reading a Bar codeCapturing Images Communication MediaSoftware Communication Programs Using the KeyboardUsing the Special Keys Using the Cursor Keys To Use This Cursor Key Press DescriptionUsing the Modifier Keys Other Special KeysNavigating the Keyboard Key CombinationsUsing the Modem Dolphin 7400/7450 RF Terminal Configuring The Dolphin 7400/7450 RF Terminal Client Utilities for the Cisco Dsss 802.11b RadioConfiguring the Cisco Dsss Wlan Radio Configuring the Symbol Spectrum24 Fhss Wlan Radio Customizing the ActiveSync Remote IconHost Connectivity Page Hub of the System Power ConditioningDolphin Charging/Communication Cradles Ir/IrDA Optical CommunicationsOrange LED HomeBase/IntelliBase/USB HomeBaseGreen LED Data is being sent from the Dolphin HomeBase Green LED AUX Battery LED Description Orange LEDIntelliBase+ Comm LED Description Red LED Back PanelHomeBase/IntelliBase Green LED Data is being sent from the IntelliBase+ toIntelliBase+ USB HomeBase Bottom Panel of HomeBase/IntelliBase/IntelliBase+115200 Charging Additional Battery Packs in the IntelliBase+ Powering the Dolphin TerminalSetting Up For Communications Deep-Cycling BatteriesInstalling The Charging/Communication Cradle Connecting the CablesConfiguring the Dolphin Terminal for Communications Select StartSettingsControl PanelCommunications PropertiesPage Setting Up For Communications With The USB HomeBase Page Communicating with the Dolphin Terminal Wall Mounting Mounting the HomeBase/IntelliBase/USB HomeBaseDesk Mounting Page Top Panel Dolphin QuadChargerDolphin QuadCharger Parts and Function Inserting and Removing Battery Packs Setting Up The QuadChargerSupplying Power To The QuadCharger Charging Batteries In The QuadChargerDescription Status LEDTroubleshooting Problem IssueDolphin Mobile Charging/Communication Cradles Mobile IntelliBase and Mobile Base Parts and Functions Front PanelDolphin Mobile IntelliBase/Mobile Base Mounting Bracket Power Supply RS-232 Connector Page Bottom Panel of Mobile IntelliBase/Mobile Base Charging a Dolphin TerminalInstalling The Dolphin Mobile IntelliBase Mounting the Mobile IntelliBase Spring Arm AssemblyInstalling The Dolphin Mobile Base Setting the Baud Rate Configuring the Dolphin Terminal Select StartSettingsControl PanelCommunication SettingsDeveloping Applications Page How Problems Should Be Handled Warranty, Support and ServiceLimited Warranty Return InformationEurope, Middle East and Africa North AmericaLatin America United KingdomNorth and South America Japan Office How To Extend Your WarrantyApplication Support Europe, Middle East and Africa Latin America OfficeNorth America Asia Page Page Page Page Press Appendix aWindows Keyboard Shortcuts Key Combination Function/Special Character Using the Modifier KeysKey Alpha/Numeric Keyboard Red key + T Red key + U Red key + W Red key + Y Key Numeric/Alpha Key Full Alpha Numeric Key/Key Combinations Function/Special Characters ALT + 3 +F12 Red key + P F16 Red key + Q F17 Hold the ALT key down as you type in the numbers Appendix B Dolphin 7400/7450 Scan MapsPage Page Page 7400/UG Rev L
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