Hand Held Products 7400/7450 Warranty, Support and Service, Limited Warranty, Return Information

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Warranty, Support and Service

Limited Warranty

Hand Held Products, Inc., d/b/a HHP ("HHP") warrants its products to be free from defects in materials and workmanship and to conform to HHP’s published specifications applicable to the products purchased at the time of shipment. This warranty does not cover any HHP product which is (i) improperly installed or used; (ii) damaged by accident or negligence, including failure to follow the proper maintenance, service, and cleaning schedule; or (iii) damaged as a result of (A) modification or alteration by the purchaser or other party, (B) excessive voltage or current supplied to or drawn from the interface connections, (C) static electricity or electro-static discharge, (D) operation under conditions beyond the specified operating parameters, or (E) repair or service of the product by anyone other than HHP or its authorized representatives.

This warranty shall extend from the time of shipment for the duration published by HHP for the product at the time of purchase ("Warranty Period"). Any defective product must be returned (at purchaser’s expense) during the Warranty Period to HHP’s factory or authorized service center for inspection. No product will be accepted by HHP without a Return Materials Authorization, which may be obtained by contacting HHP. In the event that the product is returned to HHP or its authorized service center within the Warranty Period and HHP determines to its satisfaction that the product is defective due to defects in materials or workmanship, HHP, at its sole option, will either repair or replace the product without charge, except for return shipping to HHP.

EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER COVENANTS OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

HHP’S RESPONSIBILITY AND PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT. IN NO EVENT SHALL HHP BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND, IN NO EVENT, SHALL ANY LIABILITY OF HHP ARISING IN CONNECTION WITH ANY PRODUCT SOLD HEREUNDER (WHETHER SUCH LIABILITY ARISES FROM A CLAIM BASED ON CONTRACT, WARRANTY, TORT, OR OTHERWISE) EXCEED THE ACTUAL AMOUNT PAID TO HHP FOR THE PRODUCT. THESE LIMITATIONS ON LIABILITY SHALL REMAIN IN FULL FORCE AND EFFECT EVEN WHEN HHP MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH INJURIES, LOSSES, OR DAMAGES. SOME STATES, PROVINCES, OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

All provisions of this Limited Warranty are separate and severable, which means that if any provision is held invalid and unenforceable, such determination shall not affect the validity of enforceability of the other provisions hereof.

The limited duration of the warranty for the Dolphin 7400 and Dolphin 7450 terminals is as described below:

•Terminals with an integrated imager are covered by a two-year limited warranty. Terminals with an ALR integrated laser engine are covered by a one-year limited warranty. If equipped with a touch screen display, the display is covered by a one- year limited warranty. If equipped with a Type II PCMCIA integrated radio card, the radio card is covered by a two-year limited warranty.

The limited duration of the warranty for the Dolphin HomeBase, IntelliBase, IntelliBase+, USB HomeBase, Mobile IntelliBase and QuadCharger is for one year.

The limited duration of the warranty for batteries is one year. The battery life will be greatly increased when following the specific battery instructions in the user guide. Rechargeable batteries are highly susceptible to “battery memory” and if instructions are not followed, the amount of hours of usage and the life of the battery are greatly reduced.

Batteries returned to HHP in this reduced state may or may not be replaced under this warranty.

Use only power adapters approved for use by HHP. Failure to do so may result in improper operation or damage to the unit and will void the warranty.

HHP, Inc. extends these warranties only to the first end-users of the products. These warranties are non-transferable.

How Problems Should Be Handled

Should the Dolphin terminal or any of the peripherals prove to be defective within the stated warranty period from the of date of purchase, return the product, as described in the RMA procedures below, and we will, at our option, repair or replace the product, to whatever extent HHP deems necessary to restore the product to proper operating condition, without any charge to you.

Return Information

If you purchased the product from an Authorized HHP Reseller, contact the Reseller with the unit's serial number. Your Reseller will contact Hand Held, on your behalf, to arrange for the unit to be serviced.

If you purchased the product directly from Hand Held, or have been instructed by your Reseller to contact HHP directly, call the Customer Services Department in your area to request a Repair Maintenance Authorization (RMA) number.

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