Panasonic KX-TG3651BX operating instructions Troubleshooting, General use Problem Cause/solution

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TG3651BX(e).book Page 31 Monday, May 31, 2010 8:51 AM

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem	Cause/solution
The unit does not work.	L Make sure the batteries are installed correctly (page 11).
	L Fully charge the batteries (page 11).
	L Check the connections (page 10).
	L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the
	adaptor and try again.
	L The handset is not registered to the base unit. Register it (page 33).
I cannot hear a dial tone.	L The base unit’s AC adaptor or telephone line cord is not connected.
	Check the connections.
	L Disconnect the base unit from the telephone line and connect the
	line to a known working telephone. If the working telephone operates
	properly, contact our service personnel to have the unit repaired. If
	the working telephone does not operate properly, contact your
	service provider/telephone company.
w is not displayed.	L The handset has lost communication with the base unit. Move closer
	to the base unit, and try again.
	L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the
	adaptor and try again.
	L The handset is not registered to the base unit. Register it (page 33).
The base unit beeps when I	L The handset is in use. Try again later.
press any button or lift the	L You cannot join the call when the handset is in speakerphone mode.
corded handset.	L You cannot make a conference call while you use the speakerphone.
	L When privacy mode is on, you cannot join an existing outside call.

Battery recharge

Problem	Cause/solution
“Recharge battery” is	L Battery charge is low. Fully charge the batteries (page 11).
displayed, 4flashes or
the handset beeps
intermittently.
I fully charged the batteries,	L Clean the battery ends (S, T) and the charge contacts with a dry
but	cloth, and charge again.
– “Recharge battery”	L It is time to replace the batteries (page 11).
and/or 4is still
displayed or
– the operating time seems
to be shorter.

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Contents Operating Instructions Table of Contents Accessory item/Part number Accessory informationSupplied accessories Additional/replacement accessoriesFor your safety Base unit location/avoiding noise Important safety instructionsBattery For best performanceOther information SpecificationsBase unit ControlsHandset Meaning Using the navigator keyDisplay Base unit display itemsRange status level Handset display itemsExample No. Item MeaningCharger During a power failureIf you subscribe to a DSL/ADSL service ConnectionsBattery charge Battery installation and replacementDialing mode Setting up the unit before useDate and time TG3651BXe.book Page 13 Monday, May 31, 2010 851 AM Making a call using the redial list Using the base unit =Using the handset Y Adjusting the receiver or speaker volumeChanging the base unit ringer tone Pause for PBX/long distance service usersAdjusting the base unit ringer volume Answering callsMute Useful features during a callFor call waiting or Call Waiting Caller ID service users HoldCall share Temporary tone dialing for rotary/pulse service usersFinding and calling a phonebook entry Handset phonebookAdding entries GroupsErasing entries Editing entriesChain dial One-Touch Dial Canceling an one-touch dial assignmentIndex card Programming by scrolling through the display menus Programmable settingsMain menu Sub-menu Feature Feature code Setting Programming using the direct commandsStoring desired callers by entering phone number Special instructions for programmable settingsFor call waiting service users Storing desired callers from the caller listNight mode Missed calls = Base unit / YHandset Using Caller ID serviceCaller ID features Group ringer tone for handset phonebookErasing all caller information Erasing selected caller informationStoring caller information into the phonebook Answering an intercom call IntercomTransferring calls, conference calls Making an intercom callHandset locator Display message Cause/solution Error messagesGeneral use Problem Cause/solution TroubleshootingBattery recharge Problem Cause/solution Caller ID Problem Cause/solution Making/answering calls, intercom Problem Cause/solutionRegistering a handset to a base unit Liquid damage Problem Cause/solutionDeregistering a handset Index TG3651BXe.book Page 35 Monday, May 31, 2010 851 AM For your future reference PNQX2099ZA CD0510DM0Copyright