Cisco Systems ATA187I1ARF manual Verifying DNS Settings

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Chapter 6 Troubleshooting and Maintenance

Resolving Startup Problems

Verifying DNS Settings

If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a DNS server. Verify this setting by entering http://x.x.x.x where x.x.x.x is the IP address of the ATA 187. You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system.

You must also ensure that DNS is configured to do reverse look-ups.

Verifying Cisco Unified Communications Manager Settings

Enter http://x.x.x.x where x.x.x.x is the IP address of the ATA 187 to find the active and standby Cisco Unified Communications Manager settings.

Cisco Unified Communications Manager and TFTP Services Are Not Running

If the Cisco Unified Communications Manager or TFTP services are not running, phones may not be able to start up properly. However, in such a situation, it is likely that you are experiencing a system-wide failure, and that other phones and devices are unable to start up properly.

If the Cisco Unified Communications Manager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.

To start a service, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from the Navigation drop-down list.

Step 2 Choose Tools > Control Center - Network Services.

Step 3 Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.

The window displays the service names for the server that you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 If a service has stopped, click its radio button and then click the Start button.

The Service Status symbol changes from a square to an arrow.

Note A service must be activated before it can be started or stopped. To activate a service, choose Tools > Service Activation.

Creating a New Configuration File

If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted.

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0

 

OL-21035-01

6-3

 

 

 

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Contents Text Part Number OL-21862-01 Americas HeadquartersPage Iii N T E N T SInstalling the ATA 187 Privacy Physical Interfaces A-2 Overview PrefaceAudience OrganizationCisco ATA 187 Analog Telephone Adapter Related DocumentationCisco Unified Communications Manager ViiiCisco Product Security Overview Document ConventionsCisco Unified Communications Manager Business Edition Convention DescriptionConvention Description Cisco Analog Telephone Adaptor Cisco ATA 187 Analog Telephone Adaptor OverviewSIP Capabilities Session Initiation Protocol OverviewComponents of SIP SIP Clients Hardware Overview Software FeaturesSecure Real-Time Transport Protocol Name Signaling Event based passthroughTransport Layer Security Protocol Fax RelayModem Standards ATA 187 SIP ServicesMethods Supported Fax ServicesSupplementary Services Installation and Configuration OverviewOL-21862-01 Preparing to Install the ATA 187 on Your Network Providing Power to the ATA Power GuidelinesPower Outage Understanding Phone Configuration Files Purpose Related Topics Understanding the ATA 187 Startup ProcessRequires MAC Method Address? See Understanding Phone Configuration FilesAdding the ATA 187 with Auto-Registration Determining the MAC Address of an ATA OL-21862-01 Network Requirements Installing the ATAWhat the ATA 187 Package Includes Safety RecommendationsProcedure Installing the ATAAttaching a Phone to the ATA Verifying the ATA 187 Startup ProcessConfiguring Security on the ATA Configuring Startup Network SettingsConfiguring the ATA Telephony Features Available for the ATAFeature Description Configuration Reference Unified Communications Manager Features and Services Guide, Client Administration Guide, Date/Time Group Configuring Product Specific Configuration Parameters Configuration Window PathParameter Description Adding Users to Cisco Unified Communications Manager Page OL-21862-01 Configuring Fax Services Using Fax ModeFax Modem Standards Fax Modem Speeds Resolving Startup Problems Troubleshooting and MaintenanceChecking Network Connectivity Verifying DNS Settings Symptom ATA 187 Unable to Obtain IP Address Verifying Dhcp Settings ATA 187 Resets UnexpectedlyVerifying Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying Voice Vlan ConfigurationEliminating DNS or Other Connectivity Errors General Troubleshooting Tips Troubleshooting ATA 187 SecurityChecking Power Connection Problem Possible CauseTroubleshooting and Maintenance General Troubleshooting Tips Halfduxcollisionexceedthreshold Where to Go for More Troubleshooting InformationCleaning the ATA Common Supplementary Services Using SIP Supplementary ServicesCall Pickup Attended TransferCaller ID Call-Waiting Caller IDMeet-Me Conference Group Call PickupPrivacy Shared LineSpeed Dial RedialUnattended Transfer Voice Mail Indication Voice-Messaging SystemMaking a Conference Call in the United States Call Waiting in the United States Making a Conference Call in SwedenCall Waiting in Sweden About Call ForwardingCall Forwarding in the United States Cancelling Call ForwardingCall Forwarding in Sweden Forward UnconditionalOL-21862-01 Voice Menu Codes Accessing the IVR and Configuring Your Phone SettingVlan ID Action IVR Code Navigating NotesATA 187 Specifications Physical SpecificationsDescription Specification Electrical Specifications Environmental SpecificationsPhysical Interfaces Software Specifications Ringing CharacteristicsSIP Compliance Reference Information Parameter Recommended Values Recommended ATA 187 Tone Parameter Values by CountryTable B-3 Italy GL-1 NumericsGL-2 GL-3 PBXGL-4 GL-5 GL-6 GL-7 GL-8 IN-1 SymbolsIN-2 DhcpIN-3 Dhcp DNSIN-4 Vlan
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