Cisco Systems ATA187I1ARF manual Using SIP Supplementary Services, Common Supplementary Services

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C H A P T E R 7

Using SIP Supplementary Services

SIP supplementary services are services that you can use to enhance your telephone service. These services include call forward, call return, call forwarding and conference calling.

Common Supplementary Services

The supplementary services described in this section, and their configuration and implementation, depend on the system of the country in which the service is activated. For information about your country’s implementation of services, contact your local Cisco equipment provider.

This section contains the following topics:

Attended Transfer, page 7-2

Call Pickup, page 7-2

Caller ID, page 7-2

Call-Waiting Caller ID, page 7-2

Call Hold, page 7-2

Group Call Pickup, page 7-3

Meet–Me Conference, page 7-3

Privacy, page 7-3

Shared Line, page 7-3

Speed Dial, page 7-4

Redial, page 7-4

Unattended Transfer, page 7-4

Voice Mail Indication, page 7-5

Voice-Messaging System, page 7-5

Making a Conference Call in the United States, page 7-5

Making a Conference Call in Sweden, page 7-6

Call Waiting in the United States, page 7-6

Call Waiting in Sweden, page 7-6

About Call Forwarding, page 7-6

Call Forwarding in the United States, page 7-7

Cisco ATA 187 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0)

 

OL-21862-01

7-1

 

 

 

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Contents Text Part Number OL-21862-01 Americas HeadquartersPage Iii N T E N T SInstalling the ATA 187 Privacy Physical Interfaces A-2 Overview PrefaceAudience OrganizationCisco ATA 187 Analog Telephone Adapter Related DocumentationCisco Unified Communications Manager ViiiCisco Product Security Overview Document ConventionsCisco Unified Communications Manager Business Edition Convention DescriptionConvention Description Cisco Analog Telephone Adaptor Cisco ATA 187 Analog Telephone Adaptor OverviewSIP Capabilities Session Initiation Protocol OverviewComponents of SIP SIP Clients Hardware Overview Software FeaturesSecure Real-Time Transport Protocol Name Signaling Event based passthroughTransport Layer Security Protocol Fax RelayModem Standards ATA 187 SIP ServicesMethods Supported Fax ServicesSupplementary Services Installation and Configuration OverviewOL-21862-01 Preparing to Install the ATA 187 on Your Network Power Outage Providing Power to the ATAPower Guidelines Understanding Phone Configuration Files Purpose Related Topics Understanding the ATA 187 Startup ProcessRequires MAC Method Address? See Understanding Phone Configuration FilesAdding the ATA 187 with Auto-Registration Determining the MAC Address of an ATA OL-21862-01 Network Requirements Installing the ATAWhat the ATA 187 Package Includes Safety RecommendationsProcedure Installing the ATAAttaching a Phone to the ATA Verifying the ATA 187 Startup ProcessConfiguring Security on the ATA Configuring Startup Network SettingsFeature Description Configuration Reference Configuring the ATATelephony Features Available for the ATA Unified Communications Manager Features and Services Guide, Client Administration Guide, Date/Time Group Parameter Description Configuring Product Specific Configuration ParametersConfiguration Window Path Adding Users to Cisco Unified Communications Manager Page OL-21862-01 Fax Modem Standards Configuring Fax ServicesUsing Fax Mode Fax Modem Speeds Resolving Startup Problems Troubleshooting and MaintenanceChecking Network Connectivity Verifying DNS Settings Symptom ATA 187 Unable to Obtain IP Address Verifying Dhcp Settings ATA 187 Resets UnexpectedlyVerifying Physical Connection Identifying Intermittent Network OutagesEliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying Voice Vlan Configuration General Troubleshooting Tips Troubleshooting ATA 187 SecurityChecking Power Connection Problem Possible CauseTroubleshooting and Maintenance General Troubleshooting Tips Halfduxcollisionexceedthreshold Where to Go for More Troubleshooting InformationCleaning the ATA Common Supplementary Services Using SIP Supplementary ServicesCall Pickup Attended TransferCaller ID Call-Waiting Caller IDMeet-Me Conference Group Call PickupPrivacy Shared LineUnattended Transfer Speed DialRedial Making a Conference Call in the United States Voice Mail IndicationVoice-Messaging System Call Waiting in the United States Making a Conference Call in SwedenCall Waiting in Sweden About Call ForwardingCall Forwarding in the United States Cancelling Call ForwardingCall Forwarding in Sweden Forward UnconditionalOL-21862-01 Voice Menu Codes Accessing the IVR and Configuring Your Phone SettingVlan ID Action IVR Code Navigating NotesDescription Specification ATA 187 SpecificationsPhysical Specifications Physical Interfaces Electrical SpecificationsEnvironmental Specifications Software Specifications Ringing CharacteristicsSIP Compliance Reference Information Parameter Recommended Values Recommended ATA 187 Tone Parameter Values by CountryTable B-3 Italy GL-1 NumericsGL-2 GL-3 PBXGL-4 GL-5 GL-6 GL-7 GL-8 IN-1 SymbolsIN-2 DhcpIN-3 Dhcp DNSIN-4 Vlan