Cisco Systems ATA187I1ARF manual Troubleshooting and Maintenance, Resolving Startup Problems

C H A P T E R 6

Troubleshooting and Maintenance

This chapter provides information that can assist you in troubleshooting problems with your ATA 187 or with your IP telephony network. It also explains how to clean and maintain your phone.

This chapter includes these topics:

•Resolving Startup Problems, page 6-1

•ATA 187 Resets Unexpectedly, page 6-5

•Troubleshooting ATA 187 Security, page 6-7

•General Troubleshooting Tips, page 6-7

•Where to Go for More Troubleshooting Information, page 6-9

•Cleaning the ATA 187, page 6-10

Resolving Startup Problems

After installing an ATA 187 into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the Installing the ATA 187, page 3-3. If the phone does not start up properly, see the following sections for troubleshooting information:

•Symptom: The ATA 187 Does Not Go Through its Normal Startup Process, page 6-1

•Symptom: The ATA 187 Does Not Register with Cisco Unified Communications Manager, page 6-2

•Symptom: ATA 187 Unable to Obtain IP Address, page 6-4

Symptom: The ATA 187 Does Not Go Through its Normal Startup Process

When you connect a phone in the network port, the phone should go through its normal startup process as described in the Verifying the ATA 187 Startup Process, page 3-3. If the phone does not go through the startup process, the cause may be faulty cables, bad connections, network outages, lack of power, and so on. Or, the phone may not be functional.

To determine whether the phone is functional, follow these suggestions to systematically eliminate these other potential problems:

1.Verify that the network port is functional:

–Exchange the Ethernet cables with cables that you know are functional.

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0

OL-21035-01 6-1