Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom | Suggestion |
The status LED won’t illuminate | • Make sure the AC adapter is plugged into the base and wall outlet. |
when the handset is placed in | • Make sure the handset is properly seated in the base. |
the base. | • Make sure the charging contacts on the handset and base are clean. |
The audio sounds weak | • Move the handset and/or base to a different location away from metal |
and/or scratchy. | objects or appliances and try again. |
| • Press select/ch to help eliminate background noise. |
| • Make sure that you are not too far from the base. |
Can’t make or receive calls. | • Check both ends of the base telephone line cord. |
| • Make sure the AC adapter is plugged into the base and wall outlet. |
| • Disconnect the AC adapter for a few minutes, then reconnect it. |
| • Change the digital security code (See page 57). |
| • Make sure that you are not too far from the base. |
The handset doesn’t ring or | • The battery pack may be weak. Charge the handset in the base unit |
receive a page. | for |
| • The handset may be too far away from the base unit. |
| • Place the base unit away from appliances or metal objects. |
Severe noise interference. | • Keep the handset away from microwave ovens, computers, remote |
| control toys, wireless microphones, alarm systems, intercoms, room |
| monitors, fluorescent lights,and electrical appliances. |
| • Move to another location or turn off the source of interference. |
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T R O U B L E S H O O T I N G [ 61 ]
TROUBLESHOOTING
ADDITIONAL INFORMATION