To receive warranty service you must:
-North America: call Mad Catz Technical Support at 1.800.659.2287 or 1.619.683.2815
-Europe: call Mad Catz Technical Support at +44 (0)
-Obtain a Return Authorization Number from Mad Catz Technical Support
-Ship the product to Mad Catz at your expense for service
-Enclose a copy of the original sales receipt showing a purchase date
-Enclose a full return address with daytime and evening phone numbers
TECHNICAL SUPPORT
Online Support and User Guides: www.madcatz.com
North American
North American telephone: Available 8 A.M. to 4 P.M. Pacific Standard Time, Monday through Friday (excluding holidays) at 1.800.659.2287 (US only) or 1.619.683.2815 (outside US).
European
European telephone: Available 9 A.M. to 5 P.M. Greenwich Mean Time, Monday through Friday (excluding bank holidays) at +44 (0)
You understand that your rights as a consumer may vary depending on where you reside and the local laws and regulations that apply, and that some or all of your rights may be different or some rights or portions of the warranty may not apply to you. If you are unsure or have any questions about your rights, you should consult your own advisors or local consumer groups to determine the laws and regulations that may apply to you.
If you are a resident of Australia or New Zealand, certain exclusions from this warranty apply, including exclusions of terms, conditions, warranties and terms set forth herein or implied by statute, general law or custom of trade or usage, except for any
You may have certain rights as a consumer with respect to the merchant or retail establishment where you purchased this controller. The exclusions, restrictions, terms and conditions set forth herein do not affect or change the rights you may have under the laws that apply to your transaction(s) with such merchants or retail establishments.
DISCLAIMER OF OTHER WARRANTIES/REMEDIES:
If the game or any part thereof are damaged through modification, abuse, improper use, mistreatment, neglect or accident, any applicable warranty is rendered null and void and you will need to follow the instructions that apply for returns after the warranty period.
EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE AND/OR TO THE EXTENT ANY PARTICULAR WARRANTIES OR RIGHTS MAY NOT BE DISCLAIMED OR LIMITED DUE TO THE LAWS AND REGULATIONS WHERE YOU RESIDE, MAD CATZ AND ITS LICENSORS HEREBY DISCLAIM ALL WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO OTHER REPRESENTATION OR WARRANTY OF ANY NATURE OR KIND SHALL APPLY OR SHALL BE BINDING UPON OR OBLIGATE MAD CATZ OR ITS LICENSORS.
WARRANTIES STATED HEREIN ARE OFFERED ONLY BY MAD CATZ, AND NOT HARMONIX MUSIC SYSTEMS, INC. OR ANY OF ITS AFFILIATES AND LICENSORS/LICENSEES.
If any warranties herein are incapable of being disclaimed because of the particular laws that apply to you, then such warranties applicable to this game are limited to the warranty period described above that applies to you. In no event will Mad Catz, Harmonix Music Systems, Inc. or their respective affiliates and licensors/licensees be liable for any special, incidental, indirect or consequential damages resulting from possession, use or malfunction of the game, including, without limitation, any controller, software or other part of the game, including damage to property, and to the extent permitted by law, damages for personal injury, even if foreseeable or if Mad Catz, Harmonix Music Systems, Inc. or their respective affiliates and licensors/licensees have been advised of the possibility of such damages.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF EXCLUSIONS, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IN EACH AND EVERY JURISDICTION, MAD CATZ, HARMONIX MUSIC SYSTEMS, INC., AND/OR ITS LICENSORS/LICENSEES' LIABILITY SHALL BE LIMITED AND THE EXCLUSIONS SHALL BE CONSTRUED TO APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
IMPORTANT BATTERY INFORMATION FOR WIRELESS CONTROLLERS:
•Use only fresh AA standard alkaline batteries.
•Replace all used batteries at the same time and with the same type of batteries.
•Be sure to replace the batteries correctly by matching the + and – as shown in the instruction manual and the controller’s battery compartment. Never insert batteries backwards.
•If you know that you will not be using the controller for an extended period of time, we recommend that you remove the batteries.
•Do not mix old and new or different types of batteries.
•Remove exhausted batteries from the controller.
•Supply terminals are not to be short circuited.
STORE AND DISPOSE OF BATTERIES AND ELECTRICAL/ELECTRONIC MATERIALS PROPERLY:
•Batteries may explode or leak or cause burn injury if recharged, disposed of in fire, mixed with a different battery type, inserted backwards or disassembled.
•Never store, put or throw batteries into a flame or in a heated place.
•Do not carry batteries in your pocket or purse.
•Do not remove the battery label.
•Check your local laws, contact the proper government authorities or look under the Government listings of your local area directory to see if there are any special battery disposal instructions or requirements that apply where you live. For rechargeable or other types of batteries, the manufacturer should provide proper disposal instructions and you should always read and follow the manufacturer’s directions to avoid injury and damage and to comply with the laws and regulations protecting health, safety and the environment.
•There have been some studies which are considered by some to raise questions about the potential health effects of electrical and electronic equipment and some of the hazardous substances they may contain. Always consult your own health care professionals who can advise you regarding your own health care needs in relation to use of the controller, batteries or other parts of the game.
•Consumers have a role to play in recycling. The waste bin symbol with a strike mark through it indicates you should not dispose of waste electrical/electronic equipment, including batteries, as municipal or routine waste. Handle their disposal or recycling separately and properly.
CAUTIONS 
•Use this unit only as intended.
•To prevent fire or shock hazard, do not expose this unit to rain or moisture. Do not use within 30’ of any water such as swimming pools, bathtubs, or sinks.
•To avoid electrical shock, do not disassemble. Refer servicing to qualified personnel only.
•Never insert objects of any kind, other than authorized items, into the product as they may touch dangerous voltage points or short out parts that could result in fire or electrical shock.
•Stop using this unit immediately if you begin to feel tired or if you experience discomfort or pain in your hands and/or arms while operating the unit. If the condition persists, consult a doctor.
•Do not attempt to operate the unit in any way except with your hands. Do not bring the unit in contact with your head, face, or near the bones of any other part of your body.
•Avoid prolonged use of this unit. Take breaks every 30 minutes.
•Route all cords so that they are not likely to be walked on or tripped over. Make sure that cords are not placed in a position or areas where they may become pinched or damaged.
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