HP Smart Array Advanced Pack Software manual Diagnostic tools, Installing Management Agents

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HP now distributes drivers and other support software for servers and server blades through Service Pack for ProLiant, or SPP, which you can download from the HP website (http://www.hp.com/go/spp/download). Be sure to use the latest SPP version for the server or server blade.

If you installed an OS by using the Intelligent Provisioning software, its Configure and Install feature may have provided the latest driver support.

To directly locate the OS drivers for a particular server, enter the following web address into the browser: http://www.hp.com/support/<servername>

In place of <servername>, enter the server name. For example: http://www.hp.com/support/dl360g6

Installing Management Agents

If you use the Assisted Installation path feature of the Intelligent Provisioning software to install the operating system on a new server, the Management Agents are automatically installed at the same time.

You can update the Management Agents by using the latest versions of the agents provided in the Intelligent Provisioning software.

Diagnostic tools

To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:

ACU

ACU is available on the SmartStart CD in the controller kit for ProLiant G7 and earlier server generations. For ProLiant Gen8 servers, ACU is embedded in the system, available during boot with the F5 key. ACU, and other system software, is also available for download in the SPP from the HP website (http://www.hp.com/go/spp).

For more information about ACU, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD that ships with the controller or on the HP website (http://www.hp.com/support/CASAC_RG_en). For more information about error messages, see the appropriate troubleshooting guide for your product.

ADU

ADU is available on the HP website (http://www.hp.com/support). When prompted for product information, enter the server model name. For more information about the meanings of the various ADU error messages, see the appropriate troubleshooting guide for your product.

Event Notification Service

This utility reports array events to the server IML and the Microsoft® Windows® system event log. You can obtain the utility from the SmartStart CD or the HP website (http://www.hp.com/support). When prompted for product information, enter the server model name.

HP Insight Diagnostics

HP Insight Diagnostics is a tool that displays information about the system hardware configuration and performs tests on the system and its components, including drives if they are connected to Smart Array controllers. This utility is available on the SmartStart CD and also on the HP website (http://www.hp.com/servers/diags).

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Contents Abstract Part Number August EditionPage Contents Installation and configuration Regulatory compliance notices Moving drives and arrays Adding drivesP212 components Component identificationController components DescriptionP222 components P400 components model with front connectorsFor LED locations and status, see P222 LEDs on Description P400 components model with back connectors P410 components P411 componentsP420 components For LED locations and status, see P420 LEDs on DescriptionE500 components P421 componentsFor LED locations and status, see P421 LEDs on Description P700m components P711m components P712m componentsP800 components P721m componentsFor LED locations and status, see P721m LEDs on P812 components Controller board runtime LEDs P822 componentsP212, P410, and P411 LEDs Color Name CommentsE500 and P400 LEDs Idle Task LED status Controller CPU activity levelP420 LEDs P222 LEDsColor Name Interpretation P421 LEDs P700m LEDs Green CR8 Idle TaskP711m LED P712m LEDP721m LEDs P800 LEDsCannot function due to an internal problem. If P812 LEDs P822 LEDs Fbwc module LEDsFbwc module LEDs P410, P411, P711m, P812 Fbwc module LEDs P222, P420, P421, P721m, P822 Green LED Amber LED InterpretationAmber Green Interpretation Battery pack LEDsColor Description LED3 pattern LED4 pattern Interpretation RAID conventions SpecificationsMemory and storage capacity conventions Smart Array Advanced PackSupported servers and server blades Required hardwareController Speed Supported product Specifications common to all controller modelsFeature Details Server RulesE500, P411, and P421 specifications Controller specifications by modelSpecification E500 P411 P421 Specification P400 P410 P420 P400, P410, and P420 specificationsP212 and P222 specifications Specification P212 P222Specification P700m P711m P712M P721m P700m, P711m, P712m, and P721m specificationsP800, P812, and P822 specifications Specification P800 P812 P822Battery pack service life Procedures for controllers in a server Installation and configurationInstalling a stand-up controller in an unconfigured server Installing the controller board Connecting internal storage Procedures for controllers in a server blade SAS cable part numbersInstallation and configuration Installing the mezzanine controller board Configuration tools Option ROM Configuration for ArraysArray configuration tools ROM-Based Setup UtilityInstalling device drivers System maintenance toolsUpdating firmware Installing Management Agents Diagnostic toolsEvent Notification Service HP Insight Diagnostics Installation and configuration Upgrade and replacement procedures Replacing the battery on the P212, P410, and P411 modelsReplacing the Fbwc module on the P410 and P411 models Replacing the Bbwc module on the P212, P410, and P411 models Upgrade and replacement procedures Upgrade and replacement procedures Installing an E500 or P400 cache battery Replacing an E500 or P400 cache battery Replacing the E500 or P400 cache Replacing the P700m cache battery Upgrade and replacement procedures Upgrade and replacement procedures Removing a P711m capacitor pack Replacing a P711m cache module Upgrade and replacement procedures Upgrade and replacement procedures Replacing a P712m cache module Replacing the Fbwc module on the P721m Replacing a P800 cache battery Upgrade and replacement procedures Upgrade and replacement procedures Upgrade and replacement procedures Upgrade and replacement procedures Replacing the P800 cache module or controller Upgrade and replacement procedures Upgrade and replacement procedures Replacing a P812 cache module Upgrade and replacement procedures Upgrade and replacement procedures Upgrade and replacement procedures Replacing a P822 cache module Upgrade and replacement procedures Drive procedures Identifying the status of a legacy driveIdentifying the status of an HP SmartDrive Status DefinitionRecognizing drive failure Effects of a drive failureRecovering from compromised fault tolerance Compromised fault toleranceReplacing drives Automatic data recovery rebuild Before replacing drivesTime required for a rebuild Abnormal termination of a rebuild Moving drives and arrays Restore data from backupUpgrading drive capacity Adding drives Drive procedures Preventing electrostatic discharge Electrostatic dischargeGrounding methods to prevent electrostatic discharge FCC rating label Regulatory compliance noticesFederal Communications Commission notice FCC Notice, Class a EquipmentCables ModificationsCanadian notice Avis Canadien European Union regulatory notice Bsmi noticeJapanese notice Korean notice Battery replacement noticeChinese notice Class a equipmentTaiwan battery recycling notice Acronyms and abbreviations HP Service Pack for ProLiant System Management HomepageDocumentation feedback Index CpqonlinFederal Communications Commission FCC Smart Array Advanced Pack Saap