Troubleshooting Issues

Problem: There could be a problem with communication or access.

Solution: Logs will show the exact cause as an exception trace. Configuration (remote IP access, local access) of the ECOM might need to be rectified.

OIUERRAPP0011 = "EMC Provider WBEM Connection, Malformed URL.";

OIURSLAPP0011 = "Application internal error, see Log file for details. Contact HP Support."

Problem: This would indicate a defect in accessing the provider due to incorrect protocol (HTTP, HTTPS allowed), or no protocol at all.

Solution: Try different combinations of secure settings and port settings in the HP 3PAR Online Import Utility CLI command. Verify enabled ports on the SMI-S provider.

OIUERRAPP0012 = "EMC Provider WBEM Connection, Client initialization error.";

OIURSLAPP0012 = "Application internal error, see Log file for details. Contact HP Support."

Problem: This might be caused by a blank user name or password when connecting to SMI-S provider.

Solution: Ensure that the user name and password are specified.

OIUERRAPP0015 = "SMI-S EMC Provider Connection error.";

OIURSLAPP0015 = "Please check SMI-S ECOM connectivity (IP Address, Port number), see Log file for details, and/or Contact HP Support."

Problem: The wrong IP address or wrong port is specified for SMI-S Provider.

Solution: Use correct SMI-S Provider and IP address.

OIUERRAPP0016 = "SMI-S EMC Provider Authorization error.";

OIURSLAPP0016 = "Please check SMI-S ECOM Access Configuration and/or User Credentials, see Log file for details, and/or Contact HP Support."

Problem: The SMI-S Provider credentials are wrong, or the HP 3PAR Online Import Utility is not on the trusted client IP address list.

Solution: Use correct SMI-S Provider credentials. If Trusted IP Address list is enabled, make sure the HP 3PAR Online Import Utility server is on the trusted IP address list on the ECOM server.

Not able to add a source EMC Storage system

Possible causes:

•EMC SMI-S Provider is running an unsupported software version.

•Invalid source array UID specified when executing the addsource command (no error message displayed).

•Invalid user and/or password provided for EMC SMI-S Provider.

•Invalid IP Address or Port (secure/unsecure) provided for EMC SMI-S Provider.

•EMC SMI-S Provider has client IP address filtering enabled and the HP 3PAR Online Import Utility server is not on the trusted IP address list.

•EMC SMI-S Provider is not managing the EMC Storage system.

•The HP 3PAR Online Import Utility server and EMC SMI-S Provider do not have network connectivity.

•EMC SMI-S Provider and EMC Storage system do not have network connectivity.

•The EMC Storage system is running an unsupported firmware version.

Solution: Check each of the above conditions to identify which may be causing the problem, then resolve it.

94 Troubleshooting