HP Enterprise Flow N9120 L2683B201 Care and maintenance, Order maintenance and scanning supplies

Page 20

3 Care and maintenance

This section presents information about how to care for and maintain the scanner.

•Order maintenance and scanning supplies

•Clean the automatic document feeder

•Clean the scanner glass

•Clean the scanner fan filters

•Replace the feed roller and separation pad

•HP Scanner Tools Utility scanner maintenance information

Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.

Routine cleaning and maintenance should include cleaning the automatic document feeder (ADF), the scanner glass, and the fan filters.

CAUTION: Avoid placing items that have sharp edges, paper clips, staples, wet glue, correction fluid, or other substances in the scanner. Document pages should not be curled, wrinkled, or stuck together.

Order maintenance and scanning supplies

You can purchase maintenance parts online. Items such as the feed roller replacement kit are available for worldwide delivery.

1.Visit the HP scanner support Web site at www.hp.com/support.

2.Select your country/region, and then select your language.

3.Enter the scanner model number, and then press Enter.

Clean the automatic document feeder

The automatic document feeder (ADF) requires periodic maintenance depending on the amount of use and the type of paper that is fed through it. Clean the ADF under the following conditions:

•The ADF rollers are visibly dirty.

•The ADF has trouble feeding documents.

•Vertical streaks appear in images scanned by the ADF.

•After scanning a document that is dusty, dirty, or has pencil writing on it through the ADF.

•The environment is dusty.

If you use the ADF several times per week, monthly cleaning is recommended. Set up a cleaning routine that is appropriate for the scanner.

1.Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner.

2.Open the scanner lid.

18 Care and maintenance

Image 20

Contents HP Scanjet Enterprise N9120/Flow N9120 Copyright and license Trademark creditsContents Product care and support Scanner front panel buttons Use the scannerScanner overview Scanner lamp setting Icon Button name Description CopyLoad original documents Use the automatic document feederHow to load documents Load original documents Load an original on the scanner glass Scan from scanning software How to scanAssociate a quick start button with scanning software Scan from ISIS- or TWAIN-compliant scanning software How to copyScan from HP Smart Document Scan Software Useful scanner features Work with HP Smart Document Scan Software profilesView profiles Create profilesFilter out color from a document color dropout Automatically rotate scanned pagesScan extra long documents Disable Misfeed Multipick Detection Use scanner hardware compression for faster scansScan without reviewing Set up and use the imprinterInstall or replace a print cartridge in the imprinter Set up and use the imprinter Cartridge Status section, click Record Replacement Position the imprinterTest the imprinter Imprinter tabClean the imprinter Cartridge Status section, click Clean ImprinterUse the imprinter Cartridge Status section, click Test ImprinterClean the automatic document feeder Care and maintenanceOrder maintenance and scanning supplies Clean the automatic document feeder Chapter Clean the scanner glass Clean the scanner fan filtersHP Scanner Tools Utility scanner maintenance information Maintenance tabReplacement Replace the feed roller and separation padHP Scanner Tools Utility scanner maintenance information Troubleshooting Scanner LEDsCheck the USB connection Installation troubleshootingCheck that the scanner has power Scanner operation problems Uninstall and then reinstall the HP Scanjet utilitiesScanner will not turn on Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a double-sidedScanned image is fuzzy Scanned pages are out of order at the scan destinationOptimizing scanning and task speeds Image is completely black or completely whiteScanned images are not straight Scanned images contain streaks or scratchesImprinter tab, and then click Clean Imprinter Vertical white stripes appear on the printedScan files are too large Imprinter is not printing or the print quality is poorAn unexpected program opens when a button is pressed Wrong profile is used when the Scan button is pressedScanner buttons are not working correctly Buttons do not workAutomatic document feeder problems Clear a jam from the automatic document feederOpen automatically, gently pry it open Automatic document feeder does not feed paper Bottom of the scanned image is cut offAdditional troubleshooting information Maintenance, troubleshooting, and support Post-warranty period Extending or upgrading your warrantyProduct care and support Getting assistanceRegulatory information and product specifications Hewlett-Packard limited warranty statement Materials disposalChapter Accessibility Accessibility featuresLED Reader Control of the scanner buttonsChapter Accessibility