HP Enterprise Flow N9120 L2683B201 manual Additional troubleshooting information

Page 36

Chapter 4

Additional troubleshooting information

For additional troubleshooting information, see the following resources:

•For information about the scanning software that you are using, see the online help for that program.

•To look for updated information about the scanner, visit the HP scanner support Web site at www.hp.com/ support.

◦Select your country/region, and then select your language.

◦Enter the scanner model number, and then press Enter.

•If you do not have Internet access, for support contact information, see the information about getting assistance in the scanner getting started guide.

34 Troubleshooting

Image 36

Contents HP Scanjet Enterprise N9120/Flow N9120 Copyright and license Trademark creditsContents Product care and support Use the scanner Scanner overviewScanner front panel buttons Scanner lamp setting Icon Button name Description CopyLoad original documents Use the automatic document feederHow to load documents Load original documents Load an original on the scanner glass How to scan Associate a quick start button with scanning softwareScan from scanning software How to copy Scan from HP Smart Document Scan SoftwareScan from ISIS- or TWAIN-compliant scanning software Useful scanner features Work with HP Smart Document Scan Software profilesView profiles Create profilesAutomatically rotate scanned pages Scan extra long documentsFilter out color from a document color dropout Disable Misfeed Multipick Detection Use scanner hardware compression for faster scansSet up and use the imprinter Install or replace a print cartridge in the imprinterScan without reviewing Set up and use the imprinter Cartridge Status section, click Record Replacement Position the imprinterTest the imprinter Imprinter tabClean the imprinter Cartridge Status section, click Clean ImprinterUse the imprinter Cartridge Status section, click Test ImprinterCare and maintenance Order maintenance and scanning suppliesClean the automatic document feeder Clean the automatic document feeder Chapter Clean the scanner glass Clean the scanner fan filtersHP Scanner Tools Utility scanner maintenance information Maintenance tabReplacement Replace the feed roller and separation padHP Scanner Tools Utility scanner maintenance information Troubleshooting Scanner LEDsInstallation troubleshooting Check that the scanner has powerCheck the USB connection Scanner operation problems Uninstall and then reinstall the HP Scanjet utilitiesScanner will not turn on Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a double-sidedScanned image is fuzzy Scanned pages are out of order at the scan destinationOptimizing scanning and task speeds Image is completely black or completely whiteScanned images are not straight Scanned images contain streaks or scratchesImprinter tab, and then click Clean Imprinter Vertical white stripes appear on the printedScan files are too large Imprinter is not printing or the print quality is poorAn unexpected program opens when a button is pressed Wrong profile is used when the Scan button is pressedScanner buttons are not working correctly Buttons do not work Automatic document feeder problems Clear a jam from the automatic document feederOpen automatically, gently pry it open Automatic document feeder does not feed paper Bottom of the scanned image is cut offAdditional troubleshooting information Maintenance, troubleshooting, and support Post-warranty period Extending or upgrading your warrantyProduct care and support Getting assistanceRegulatory information and product specifications Hewlett-Packard limited warranty statement Materials disposalChapter Accessibility Accessibility featuresLED Reader Control of the scanner buttonsChapter Accessibility