HP Enterprise Flow N9120 L2683B201 manual Automatic document feeder does not feed paper

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7.Close the inner ADF access door, and then close the scanner lid.

8.At the scan destination, examine the scan output to determine which page was the last to be completely scanned.

9.Reload the unscanned pages in the ADF input tray. If any pages are damaged, do one of the following:

Photocopy the damaged page, and then add the photocopy to the input stack.

Scan the damaged page from the scanner glass.

Reprint the original document.

Prepare the stack as follows:

a. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction.

b. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat.

10.Resume scanning.

Automatic document feeder does not feed paper

The automatic document feeder (ADF) access doors might not be securely latched. Open the ADF access doors, and then close the doors by pressing firmly.

A problem with the ADF hardware might exist. Use the following procedure to test the ADF:

Disconnect the USB cable and the power cable from the scanner. Check that the power cable is still connected to the power source.

Ensure that the ADF has at least one piece of paper in the input tray.

Reconnect the power cable to the scanner, and then turn the scanner on.

Try to scan another page through the ADF.

The bottom of the scanned image is cut off

By default, the scanner can scan paper that is up to 432 mm (17 in) long. For longer pages, the end of the document is not included in the scanned image.

Verify that you have specified an appropriate page size in the scanning software.

See also

Scan extra long documents

Automatic document feeder problems

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Contents HP Scanjet Enterprise N9120/Flow N9120 Trademark credits Copyright and licenseContents Product care and support Scanner front panel buttons Use the scannerScanner overview Icon Button name Description Copy Scanner lamp settingUse the automatic document feeder Load original documentsHow to load documents Load original documents Load an original on the scanner glass Scan from scanning software How to scanAssociate a quick start button with scanning software Scan from ISIS- or TWAIN-compliant scanning software How to copyScan from HP Smart Document Scan Software Create profiles Useful scanner featuresWork with HP Smart Document Scan Software profiles View profilesFilter out color from a document color dropout Automatically rotate scanned pagesScan extra long documents Use scanner hardware compression for faster scans Disable Misfeed Multipick DetectionScan without reviewing Set up and use the imprinterInstall or replace a print cartridge in the imprinter Set up and use the imprinter Imprinter tab Cartridge Status section, click Record ReplacementPosition the imprinter Test the imprinterCartridge Status section, click Test Imprinter Clean the imprinterCartridge Status section, click Clean Imprinter Use the imprinterClean the automatic document feeder Care and maintenanceOrder maintenance and scanning supplies Clean the automatic document feeder Chapter Clean the scanner fan filters Clean the scanner glassReplace the feed roller and separation pad HP Scanner Tools Utility scanner maintenance informationMaintenance tab ReplacementHP Scanner Tools Utility scanner maintenance information Scanner LEDs TroubleshootingCheck the USB connection Installation troubleshootingCheck that the scanner has power Scanner lamp stays on Scanner operation problemsUninstall and then reinstall the HP Scanjet utilities Scanner will not turn onScanned pages are out of order at the scan destination Scanner does not scan right awayScanner scans only one side of a double-sided Scanned image is fuzzyScanned images contain streaks or scratches Optimizing scanning and task speedsImage is completely black or completely white Scanned images are not straightImprinter is not printing or the print quality is poor Imprinter tab, and then click Clean ImprinterVertical white stripes appear on the printed Scan files are too largeButtons do not work An unexpected program opens when a button is pressedWrong profile is used when the Scan button is pressed Scanner buttons are not working correctlyClear a jam from the automatic document feeder Automatic document feeder problemsOpen automatically, gently pry it open Bottom of the scanned image is cut off Automatic document feeder does not feed paperAdditional troubleshooting information Getting assistance Maintenance, troubleshooting, and supportPost-warranty period Extending or upgrading your warranty Product care and supportRegulatory information and product specifications Materials disposal Hewlett-Packard limited warranty statementChapter Control of the scanner buttons AccessibilityAccessibility features LED ReaderChapter Accessibility