HP Enterprise Flow N9120 L2683B201 manual Automatic document feeder problems

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NOTE: You can also assign an HP Smart Document Scan Software profile to the Copy button.

If you are using other scanning software, see the online help for that program.

See also

•Associate a quick start button with scanning software

Automatic document feeder problems

Use this section to help resolve issues that might occur when scanning from the automatic document feeder (ADF).

Paper jams usually result from inappropriate paper being fed into the ADF. Review the tips for using the ADF. If misfeeds occur frequently, perform ADF maintenance.

This section contains the following topics:

•Clear a jam from the automatic document feeder

•Automatic document feeder does not feed paper

•The bottom of the scanned image is cut off

See also

•Use the automatic document feeder

•Disable Misfeed (Multipick) Detection

•Care and maintenance

Clear a jam from the automatic document feeder

1.Remove any loose pages from the automatic document feeder (ADF) input tray.

2.Lift the latch on top of the ADF to open the top and side ADF access doors.

3.Remove any jammed pages from the ADF input tray.

Automatic document feeder problems

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Contents HP Scanjet Enterprise N9120/Flow N9120 Trademark credits Copyright and licenseContents Product care and support Use the scanner Scanner overviewScanner front panel buttons Icon Button name Description Copy Scanner lamp settingUse the automatic document feeder Load original documentsHow to load documents Load original documents Load an original on the scanner glass How to scan Associate a quick start button with scanning softwareScan from scanning software How to copy Scan from HP Smart Document Scan SoftwareScan from ISIS- or TWAIN-compliant scanning software Work with HP Smart Document Scan Software profiles Useful scanner featuresView profiles Create profilesAutomatically rotate scanned pages Scan extra long documentsFilter out color from a document color dropout Use scanner hardware compression for faster scans Disable Misfeed Multipick DetectionSet up and use the imprinter Install or replace a print cartridge in the imprinterScan without reviewing Set up and use the imprinter Position the imprinter Cartridge Status section, click Record ReplacementTest the imprinter Imprinter tabCartridge Status section, click Clean Imprinter Clean the imprinterUse the imprinter Cartridge Status section, click Test ImprinterCare and maintenance Order maintenance and scanning suppliesClean the automatic document feeder Clean the automatic document feeder Chapter Clean the scanner fan filters Clean the scanner glassMaintenance tab HP Scanner Tools Utility scanner maintenance informationReplacement Replace the feed roller and separation padHP Scanner Tools Utility scanner maintenance information Scanner LEDs TroubleshootingInstallation troubleshooting Check that the scanner has powerCheck the USB connection Uninstall and then reinstall the HP Scanjet utilities Scanner operation problemsScanner will not turn on Scanner lamp stays onScanner scans only one side of a double-sided Scanner does not scan right awayScanned image is fuzzy Scanned pages are out of order at the scan destination Image is completely black or completely white Optimizing scanning and task speeds Scanned images are not straight Scanned images contain streaks or scratchesVertical white stripes appear on the printed Imprinter tab, and then click Clean ImprinterScan files are too large Imprinter is not printing or the print quality is poorWrong profile is used when the Scan button is pressed An unexpected program opens when a button is pressedScanner buttons are not working correctly Buttons do not workClear a jam from the automatic document feeder Automatic document feeder problemsOpen automatically, gently pry it open Bottom of the scanned image is cut off Automatic document feeder does not feed paperAdditional troubleshooting information Post-warranty period Extending or upgrading your warranty Maintenance, troubleshooting, and supportProduct care and support Getting assistanceRegulatory information and product specifications Materials disposal Hewlett-Packard limited warranty statementChapter Accessibility features AccessibilityLED Reader Control of the scanner buttonsChapter Accessibility