HP Enterprise Flow N9120 L2683B201 manual Product care and support, Getting assistance

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5 Product care and support

This section describes the options for product support.

•Maintenance, troubleshooting, and support

•Getting assistance

Maintenance, troubleshooting, and support

Occasional cleaning of the scanner helps ensure higher-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.

Routine cleaning and maintenance should include cleaning the scanner glass and the automatic document feeder (ADF).

CAUTION: Avoid placing items that have sharp edges, paper clips, staples, wet glue, correction fluid, or other substances in the scanner. Document pages should not be curled, wrinkled, or stuck together.

Getting assistance

In order to get the best from your HP product, please consult the following standard HP support offerings:

1.Please consult the product documentation that came with the product. Review the troubleshooting section in this manual.

2.Visit the HP online support at www.hp.com/support or contact your point of purchase.

HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance, including the following features:

•Online chat and E-mail access to qualified support specialists

•Software and driver updates for your product

•Valuable product and troubleshooting information for technical issues

•Proactive product updates, support alerts, and HP newsletters (available when you register your product)

3.HP support by phone

•Support options and fees vary by product, country/region and language.

•Fees and policies are subject to change without notice. Please check the web site www.hp.com/ support for the latest information.

4.Post-warranty period

After the limited warranty period, help is available online at www.hp.com/support.

5.Extending or upgrading your warranty

If you would like to extend or upgrade the product’s warranty, please contact your point of purchase or check the HP Care Pack offers at www.hp.com/support.

6.If you already purchased an HP Care Pack Service, please check the support conditions in your contract.

Product care and support

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Contents HP Scanjet Enterprise N9120/Flow N9120 Trademark credits Copyright and licenseContents Product care and support Scanner overview Use the scannerScanner front panel buttons Icon Button name Description Copy Scanner lamp settingUse the automatic document feeder Load original documentsHow to load documents Load original documents Load an original on the scanner glass Associate a quick start button with scanning software How to scanScan from scanning software Scan from HP Smart Document Scan Software How to copyScan from ISIS- or TWAIN-compliant scanning software Work with HP Smart Document Scan Software profiles Useful scanner featuresView profiles Create profilesScan extra long documents Automatically rotate scanned pagesFilter out color from a document color dropout Use scanner hardware compression for faster scans Disable Misfeed Multipick DetectionInstall or replace a print cartridge in the imprinter Set up and use the imprinterScan without reviewing Set up and use the imprinter Position the imprinter Cartridge Status section, click Record ReplacementTest the imprinter Imprinter tabCartridge Status section, click Clean Imprinter Clean the imprinterUse the imprinter Cartridge Status section, click Test ImprinterOrder maintenance and scanning supplies Care and maintenanceClean the automatic document feeder Clean the automatic document feeder Chapter Clean the scanner fan filters Clean the scanner glassMaintenance tab HP Scanner Tools Utility scanner maintenance informationReplacement Replace the feed roller and separation padHP Scanner Tools Utility scanner maintenance information Scanner LEDs TroubleshootingCheck that the scanner has power Installation troubleshootingCheck the USB connection Uninstall and then reinstall the HP Scanjet utilities Scanner operation problemsScanner will not turn on Scanner lamp stays onScanner scans only one side of a double-sided Scanner does not scan right awayScanned image is fuzzy Scanned pages are out of order at the scan destinationImage is completely black or completely white Optimizing scanning and task speedsScanned images are not straight Scanned images contain streaks or scratchesVertical white stripes appear on the printed Imprinter tab, and then click Clean ImprinterScan files are too large Imprinter is not printing or the print quality is poorWrong profile is used when the Scan button is pressed An unexpected program opens when a button is pressedScanner buttons are not working correctly Buttons do not workClear a jam from the automatic document feeder Automatic document feeder problemsOpen automatically, gently pry it open Bottom of the scanned image is cut off Automatic document feeder does not feed paperAdditional troubleshooting information Post-warranty period Extending or upgrading your warranty Maintenance, troubleshooting, and supportProduct care and support Getting assistanceRegulatory information and product specifications Materials disposal Hewlett-Packard limited warranty statementChapter Accessibility features AccessibilityLED Reader Control of the scanner buttonsChapter Accessibility