HP Enterprise Flow N9120 L2683B201 Replace the feed roller and separation pad, Maintenance tab

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Chapter 3

NOTE: If the filter is damaged, replace it with a new filter. To order a replacement part, go to www.hp.com/support

4.Inspect the filter cover. If it is dirty, use a clean, damp, lint-free cloth to remove the dirt.

5.Ensure that the filter and the filter cover are completely dry.

CAUTION: A wet filter can damage the scanner.

6.Place the clean, dry filter in the filter cover, and then replace the cover on the scanner.

7.Reconnect the USB cable and power cable to the scanner, and then press the Power switch to the on position.

Replace the feed roller and separation pad

Replace the feed roller and separation pad under either of the following conditions:

•Streaks on scans or paper jams occur repeatedly and cleaning the automatic document feeder does not help.

•The HP Scanner Tools Utility Maintenance tab indicates that maintenance is due.

The feed roller replacement kit contains a feed roller and installation instructions. The separation pad replacement kit contains a separation pad and installation instructions. To order replacement kits, go to www.hp.com/support.

1.Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner.

2.Inspect and clean the two customer-accessible fan filters.

3.Open the top ADF access door, and then replace the feed roller and separation pad as described in the installation instructions that were included with the replacement kits.

4.Close all ADF access doors, and then reconnect the USB cable and power cable to the scanner.

5.Press the Power switch to the on position, and then update the scanner maintenance history:

a.

Press the Tools ( ) button on the scanner front panel to open the HP Scanner Tools Utility. Click the

 

Maintenance tab.

b.

In the Feed Roller Maintenance and Separation Pad Maintenance sections, click Record

 

Replacement.

 

For more information, see the HP Scanner Tools Utility help.

See also

•Clean the scanner fan filters

HP Scanner Tools Utility scanner maintenance information

The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage and maintenance history. You can use this tab to record scanner maintenance.

The Imprinter tab of the HP Scanner Tools Utility displays information about the scanner imprinter and the imprinter print cartridge. You can use this tab to record that the print cartridge has been replaced.

To open the HP Scanner Tools Utility, press the Tools button on the scanner front panel.

22 Care and maintenance

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Contents HP Scanjet Enterprise N9120/Flow N9120 Copyright and license Trademark creditsContents Product care and support Use the scanner Scanner overviewScanner front panel buttons Scanner lamp setting Icon Button name Description CopyLoad original documents Use the automatic document feederHow to load documents Load original documents Load an original on the scanner glass How to scan Associate a quick start button with scanning softwareScan from scanning software How to copy Scan from HP Smart Document Scan SoftwareScan from ISIS- or TWAIN-compliant scanning software Useful scanner features Work with HP Smart Document Scan Software profilesView profiles Create profilesAutomatically rotate scanned pages Scan extra long documentsFilter out color from a document color dropout Disable Misfeed Multipick Detection Use scanner hardware compression for faster scansSet up and use the imprinter Install or replace a print cartridge in the imprinterScan without reviewing Set up and use the imprinter Cartridge Status section, click Record Replacement Position the imprinterTest the imprinter Imprinter tabClean the imprinter Cartridge Status section, click Clean ImprinterUse the imprinter Cartridge Status section, click Test ImprinterCare and maintenance Order maintenance and scanning suppliesClean the automatic document feeder Clean the automatic document feeder Chapter Clean the scanner glass Clean the scanner fan filtersHP Scanner Tools Utility scanner maintenance information Maintenance tabReplacement Replace the feed roller and separation padHP Scanner Tools Utility scanner maintenance information Troubleshooting Scanner LEDsInstallation troubleshooting Check that the scanner has powerCheck the USB connection Scanner operation problems Uninstall and then reinstall the HP Scanjet utilitiesScanner will not turn on Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a double-sidedScanned image is fuzzy Scanned pages are out of order at the scan destinationOptimizing scanning and task speeds Image is completely black or completely whiteScanned images are not straight Scanned images contain streaks or scratchesImprinter tab, and then click Clean Imprinter Vertical white stripes appear on the printedScan files are too large Imprinter is not printing or the print quality is poorAn unexpected program opens when a button is pressed Wrong profile is used when the Scan button is pressedScanner buttons are not working correctly Buttons do not workAutomatic document feeder problems Clear a jam from the automatic document feederOpen automatically, gently pry it open Automatic document feeder does not feed paper Bottom of the scanned image is cut offAdditional troubleshooting information Maintenance, troubleshooting, and support Post-warranty period Extending or upgrading your warrantyProduct care and support Getting assistanceRegulatory information and product specifications Hewlett-Packard limited warranty statement Materials disposalChapter Accessibility Accessibility featuresLED Reader Control of the scanner buttonsChapter Accessibility
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