HP Enterprise Flow N9120 L2683B201 Scanner buttons are not working correctly, Buttons do not work

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Chapter 4

See also

•Set up and use the imprinter

Scanner buttons are not working correctly

•Buttons do not work

•An unexpected program opens when a button is pressed

•Wrong profile is used when the Scan button is pressed

Buttons do not work

After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step.

1.The buttons might be disabled in the HP scanning software. Ensure that the Disable front panel buttons setting in the HP Scanner Tools Utility is cleared.

2.A cable might be loose. Ensure that the USB cable and the power supply are securely connected.

3.Turn off the scanner, wait 30 seconds, and then turn the scanner back on.

4.Restart your computer.

5.If the problem persists, the buttons might be disabled outside of the HP scanning software. Try the following procedure:

a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.

b. Display the scanner properties:

•Windows 2000: Click Properties.

•Windows XP and Vista: Right-click your scanner model, and then click Properties.

c. Examine the buttons setting for your scanner:

•Windows 2000: Ensure that the Disable Device Events option is not selected.

•Windows XP and Vista: Ensure the Take No Action option is not selected.

An unexpected program opens when a button is pressed

NOTE: The Scan and Copy button settings can be changed in the HP Scanner Tools Utility. You cannot change the settings for the Cancel, Tools, or Power Save buttons.

After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step.

1.On the Buttons tab of the HP Scanner Tools Utility, determine the associations for the Scanner Front Panel Buttons. If necessary, change the software that is assigned to a button.

2.Verify that the expected program is installed on the computer by looking at the Start menu. If necessary, install the program.

3.If the problem persists, the buttons might be assigned outside of the HP Scanner Tools Utility. Try the following procedure:

a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.

b. Display the scanner properties:

•Windows 2000: Click Properties.

•Windows XP and Vista: Right-click your scanner model, and then click Properties.

c. Ensure that the Start this program option is selected and that the correct application is selected in the drop-down list.

Wrong profile is used when the Scan button is pressed

If you are using the HP Smart Document Scan Software, use the HP Scanner Tools Utility to determine which HP Smart Document Scan Software profile is assigned to the Scan button. If necessary, reset the profile assigned to the button.

30 Troubleshooting

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Contents HP Scanjet Enterprise N9120/Flow N9120 Copyright and license Trademark creditsContents Product care and support Scanner front panel buttons Use the scannerScanner overview Scanner lamp setting Icon Button name Description CopyLoad original documents Use the automatic document feederHow to load documents Load original documents Load an original on the scanner glass Scan from scanning software How to scanAssociate a quick start button with scanning software Scan from ISIS- or TWAIN-compliant scanning software How to copyScan from HP Smart Document Scan Software Useful scanner features Work with HP Smart Document Scan Software profilesView profiles Create profilesFilter out color from a document color dropout Automatically rotate scanned pagesScan extra long documents Disable Misfeed Multipick Detection Use scanner hardware compression for faster scansScan without reviewing Set up and use the imprinterInstall or replace a print cartridge in the imprinter Set up and use the imprinter Cartridge Status section, click Record Replacement Position the imprinterTest the imprinter Imprinter tabClean the imprinter Cartridge Status section, click Clean ImprinterUse the imprinter Cartridge Status section, click Test ImprinterClean the automatic document feeder Care and maintenanceOrder maintenance and scanning supplies Clean the automatic document feeder Chapter Clean the scanner glass Clean the scanner fan filtersHP Scanner Tools Utility scanner maintenance information Maintenance tabReplacement Replace the feed roller and separation padHP Scanner Tools Utility scanner maintenance information Troubleshooting Scanner LEDsCheck the USB connection Installation troubleshootingCheck that the scanner has power Scanner operation problems Uninstall and then reinstall the HP Scanjet utilitiesScanner will not turn on Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a double-sidedScanned image is fuzzy Scanned pages are out of order at the scan destinationOptimizing scanning and task speeds Image is completely black or completely whiteScanned images are not straight Scanned images contain streaks or scratchesImprinter tab, and then click Clean Imprinter Vertical white stripes appear on the printedScan files are too large Imprinter is not printing or the print quality is poorAn unexpected program opens when a button is pressed Wrong profile is used when the Scan button is pressedScanner buttons are not working correctly Buttons do not workAutomatic document feeder problems Clear a jam from the automatic document feederOpen automatically, gently pry it open Automatic document feeder does not feed paper Bottom of the scanned image is cut offAdditional troubleshooting information Maintenance, troubleshooting, and support Post-warranty period Extending or upgrading your warrantyProduct care and support Getting assistanceRegulatory information and product specifications Hewlett-Packard limited warranty statement Materials disposalChapter Accessibility Accessibility featuresLED Reader Control of the scanner buttonsChapter Accessibility
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