HP G3110 L2698A Troubleshooting, Scanner initialization or hardware problems, Reset the scanner

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3 Troubleshooting

3 Troubleshooting

This section contains solutions for common problems with the scanner and the transparent materials adapter (TMA).

•Scanner initialization or hardware problems

•Scanner operation problems

•Slides, negatives, and TMA issues

•Scanner installation troubleshooting

Scanner initialization or hardware problems

This section contains solutions for initialization and hardware problems.

•Reset the scanner

•Test the scanner hardware

•Scanner has stopped working properly
•Additional troubleshooting information

Reset the scanner

If you receive an error message similar to “Scanner initialization failed” or “Scanner not found” when trying to use the scanner, use the following procedure:

1.Close the HP Photosmart software, if it is open.

2.Disconnect the cable that connects the scanner to the computer.

3.Turn the computer off, wait 60 seconds, and then turn the computer on again.

4.Reconnect the cable that connects the computer and the scanner.

•Make sure that the USB cable is connected to the back of the scanner correctly. The USB symbol on the end of the cable (the connector) should be facing up. When connected correctly, the USB connector will feel slightly loose. When connected incorrectly, the USB plug will feel overly tight.

•Try connecting the USB cable to a different USB port on your computer. If the USB cable is connected to a port on the front of the computer, move it to a port on the back of the computer.

5.Ensure that the TMA cable is securely connected.

Test the scanner hardware

If you think that the scanner has a hardware problem, verify that the cables are firmly connected to the scanner, the computer, and the power source. If the cables are correctly connected, verify that the scanner is turned on, and then test the scanner by using the following procedure:

1.Disconnect the USB, power, and TMA cables from the scanner.

2.Reconnect the USB, power, and TMA cables to the scanner.

The carriage on the scanner will move forward and backward approximately 25 mm (1 inch), and the lamp will turn on.

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Contents HP Scanjet G3110 User GuidePage Contents 1 How to use the scannerCare and maintenance Troubleshooting4 Regulatory information and product specifications 5 Product support1 How to use the scanner Where to get additional informationAccessibility Button Disable UtilityHow to use the HP Photosmart software Button and accessories overviewButtons Buttons Transparent materials adapter TMAScan from the HP Solution Center Scan from the scanner buttons Scan from the HP Solution CenterButton and accessories overview Scan film Scan pictures and documents Scanning overviewChange scan settings Scan pictures and documentsScan from other software programs Preview a scanned imageScan multiple pictures with one scan Scan documentsScan to a PDF file Scan to e-mailMake copies Make copiesScan film Scan positives such as 35 mm slides or negativesScan positives such as 35 mm slides or negatives Tips for scanning transparent itemsTips for scanning transparent items Figure 1-3 A cropped image from a slide2 Care and maintenance Clean the scanner glassClean the transparent materials adapter TMA Clean the scanner glass Clean the transparent materials adapter TMAOrder maintenance and scanner supplies Order maintenance and scanner supplies3 Troubleshooting Scanner initialization or hardware problemsReset the scanner Scanner initialization or hardware problemsScanner operation problems Additional troubleshooting informationButtons appear not to work Issues with scanning documents or text OCR Scanner has stopped working properlyScanner glass needs to be cleaned Scanner will not turn onScanner does not scan right away Buttons appear not to workIssues with scanning documents or text OCR Scanner glass needs to be cleanedScanned image is fuzzy Scanner is scanning items very slowlySlides, negatives, and TMA issues The image cannot be enlargedIncorrect colors print, or the image is too light or dark Dots or streaks appear in the scanned imageUninstall and reinstall the software Scanner installation troubleshootingUninstall and reinstall the software Check the cables Cable type Check the cablesAction 4 Regulatory information and product specifications Scanner specificationsTransparent materials adapter TMA specifications Scanner specificationsEnvironmental specifications Recycle and restricted material informationRecycling Product restricted materialPage Accessibility Getting assistance 5 Product supportGetting assistance Windows environment5. Extending or upgrading your warranty 4. Post-warranty periodGetting assistance 26 Product support Index
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