HP G3110 L2698A manual Slides, negatives, and TMA issues, The image cannot be enlarged

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Chapter 3

For more details, see Care and maintenance.

Slides, negatives, and TMA issues

Use this section to help resolve issues with 35 mm slides or 35 mm negatives that have been scanned by using the TMA.

•The image cannot be enlarged

•Incorrect colors print, or the image is too light or dark

•Dots or streaks appear in the scanned image

•The scanned images are dark

•The TMA does not work at all

•No light or only dim light is visible in the TMA after selecting a slides or negatives scanning shortcut

The image cannot be enlarged

You might have used Zoom in, which only changes the view on the screen. Use Resize to change the size of the final scanned image. For more information, go to the Index tab in the onscreen Help. Type resize in the keyword field and click images in HP Scanning software in the list.

Incorrect colors print, or the image is too light or dark

•The software might be setting the exposure for the entire area instead of for one slide or negative. Select and drag the handles around the selection area until you see the image area you want to scan.

•The settings for transparent materials are reversed. Make sure that you have selected Scan positives, such as 35 mm slides, using the TMA for slides, or Scan negatives using the Transparent Materials Adapter (TMA) for negatives.

Dots or streaks appear in the scanned image

•Check the original slide or negative for damage or debris.

•Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with a mild glass cleaner. Allow the glass to dry thoroughly before scanning another image.

The scanned images are dark

•Check to see if the TMA light is on before you click Scan or Accept.

•The bulb in the TMA light source might be broken or not working. If the bulb is broken, service is required.

•The selection area might not be made correctly. Make a selection area that only includes the photo, without borders.

The TMA does not work at all

The cable might not be connected correctly. Ensure that the TMA cable is connected securely to the TMA port on the back of the scanner.

18 Troubleshooting

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Contents HP Scanjet G3110 User GuidePage Contents 1 How to use the scannerCare and maintenance Troubleshooting4 Regulatory information and product specifications 5 Product support1 How to use the scanner Where to get additional informationAccessibility Button Disable UtilityHow to use the HP Photosmart software Button and accessories overviewButtons Buttons Transparent materials adapter TMAScan from the HP Solution Center Scan from the scanner buttons Scan from the HP Solution CenterButton and accessories overview Scan film Scan pictures and documents Scanning overviewChange scan settings Scan pictures and documentsScan from other software programs Preview a scanned imageScan multiple pictures with one scan Scan documentsScan to a PDF file Scan to e-mailMake copies Make copiesScan film Scan positives such as 35 mm slides or negativesScan positives such as 35 mm slides or negatives Tips for scanning transparent itemsTips for scanning transparent items Figure 1-3 A cropped image from a slide2 Care and maintenance Clean the scanner glassClean the transparent materials adapter TMA Clean the scanner glass Clean the transparent materials adapter TMAOrder maintenance and scanner supplies Order maintenance and scanner supplies3 Troubleshooting Scanner initialization or hardware problemsReset the scanner Scanner initialization or hardware problemsScanner operation problems Additional troubleshooting informationButtons appear not to work Issues with scanning documents or text OCR Scanner has stopped working properlyScanner glass needs to be cleaned Scanner will not turn onScanner does not scan right away Buttons appear not to workIssues with scanning documents or text OCR Scanner glass needs to be cleanedScanned image is fuzzy Scanner is scanning items very slowlySlides, negatives, and TMA issues The image cannot be enlargedIncorrect colors print, or the image is too light or dark Dots or streaks appear in the scanned imageUninstall and reinstall the software Check the cables Scanner installation troubleshootingUninstall and reinstall the software Action Check the cablesCable type 4 Regulatory information and product specifications Scanner specificationsTransparent materials adapter TMA specifications Scanner specificationsEnvironmental specifications Recycle and restricted material informationRecycling Product restricted materialPage Accessibility Getting assistance 5 Product supportGetting assistance Windows environmentGetting assistance 4. Post-warranty period5. Extending or upgrading your warranty 26 Product support Index