HP G3110 L2698A manual Check the cables, Cable type, Action

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Check the cables

Chapter 3

Check the cables

Cable type

Power cable

USB cable

TMA cable

Action

The power cable is connected between the scanner and a power outlet.

•Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector.

•If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

•Turn off the scanner power switch and turn off the computer. After 60 seconds, turn the scanner back on and then turn on the computer, in that order.

The USB cable is connected between the scanner and the computer.

•Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

•Ensure that the USB cable is securely connected between the scanner and the computer.

•If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on the back of the computer.

For additional USB troubleshooting information, see www.hp.com/ support, select your country/region, and then use the search tool to find USB troubleshooting topics.

The TMA cable is connected between the TMA in the scanner lid and the scanner base.

Ensure the cable is securely connected in the back of the scanner.

20 Troubleshooting

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Contents HP Scanjet G3110 User GuidePage Care and maintenance Contents1 How to use the scanner Troubleshooting4 Regulatory information and product specifications 5 Product supportAccessibility 1 How to use the scannerWhere to get additional information Button Disable UtilityButtons How to use the HP Photosmart softwareButton and accessories overview Buttons Transparent materials adapter TMAButton and accessories overview Scan film Scan pictures and documents Scan from the HP Solution CenterScan from the scanner buttons Scan from the HP Solution Center Scanning overviewScan from other software programs Change scan settingsScan pictures and documents Preview a scanned imageScan multiple pictures with one scan Scan documentsScan to a PDF file Scan to e-mailMake copies Make copiesScan positives such as 35 mm slides or negatives Scan filmScan positives such as 35 mm slides or negatives Tips for scanning transparent itemsTips for scanning transparent items Figure 1-3 A cropped image from a slideClean the transparent materials adapter TMA 2 Care and maintenanceClean the scanner glass Clean the scanner glass Clean the transparent materials adapter TMAOrder maintenance and scanner supplies Order maintenance and scanner suppliesReset the scanner 3 TroubleshootingScanner initialization or hardware problems Scanner initialization or hardware problemsButtons appear not to work Issues with scanning documents or text OCR Scanner operation problemsAdditional troubleshooting information Scanner has stopped working properlyScanner does not scan right away Scanner glass needs to be cleanedScanner will not turn on Buttons appear not to workScanned image is fuzzy Issues with scanning documents or text OCRScanner glass needs to be cleaned Scanner is scanning items very slowlyIncorrect colors print, or the image is too light or dark Slides, negatives, and TMA issuesThe image cannot be enlarged Dots or streaks appear in the scanned imageUninstall and reinstall the software Scanner installation troubleshootingUninstall and reinstall the software Check the cables Cable type Check the cablesAction Transparent materials adapter TMA specifications 4 Regulatory information and product specificationsScanner specifications Scanner specificationsRecycling Environmental specificationsRecycle and restricted material information Product restricted materialPage Getting assistance Accessibility Getting assistance5 Product support Windows environment5. Extending or upgrading your warranty 4. Post-warranty periodGetting assistance 26 Product support Index