HP G3110 L2698A manual Product support, Accessibility Getting assistance, Windows environment

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5 Product support

5 Product support

This section describes the options for product support.

Accessibility

Getting assistance

Accessibility

The following accessibility options are available on this scanner:

Windows environment:

To prevent buttons from being accidentally pushed, you can use the Button Disable Utility to disable the buttons. You can use the same utility to re-enable the buttons. For more information about the Button Disable Utility, see Button Disable Utility.

The scanner User Guide is available in a Help format that is readable by most screen readers. To find this file, double-click the HP Solution Center icon on your desktop, and then click Help. Under the Additional Resources section, click Documents, then click Product Help.

Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/ accessibility/prodserv/ (English only).

Getting assistance

In order to get the best from your HP product, please consult the following standard HP support offerings:

1.Please consult the product documentation that came with the product.

Review the troubleshooting section or electronic Help of this manual/CD.

Review the electronic Help section within the software.

2.Visit the HP online support at www.hp.com/support or contact your point of purchase.

HP online support is available to all HP customers. It is the fastest source for up-to- date product information and expert assistance, including the following features:

Fast E-mail access to qualified online support specialists

Software and driver updates for your product

Valuable product and troubleshooting information for technical issues

Proactive product updates, support alerts, and HP newsletters (available when you register your product)

3.HP support by phone

See the phone list at the end of this chapter for support numbers for your country or region.

Support options and fees vary by product, country and language.

Fees and policies are subject to change without notice. Please check the Web site www.hp.com/support for the latest information.

24 Product support

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Contents HP Scanjet G3110 User GuidePage Care and maintenance Contents1 How to use the scanner Troubleshooting4 Regulatory information and product specifications 5 Product supportAccessibility 1 How to use the scannerWhere to get additional information Button Disable UtilityButtons How to use the HP Photosmart softwareButton and accessories overview Buttons Transparent materials adapter TMAButton and accessories overview Scan film Scan pictures and documents Scan from the HP Solution CenterScan from the scanner buttons Scan from the HP Solution Center Scanning overviewScan from other software programs Change scan settingsScan pictures and documents Preview a scanned imageScan multiple pictures with one scan Scan documentsScan to a PDF file Scan to e-mailMake copies Make copiesScan positives such as 35 mm slides or negatives Scan filmScan positives such as 35 mm slides or negatives Tips for scanning transparent itemsTips for scanning transparent items Figure 1-3 A cropped image from a slideClean the transparent materials adapter TMA 2 Care and maintenanceClean the scanner glass Clean the scanner glass Clean the transparent materials adapter TMAOrder maintenance and scanner supplies Order maintenance and scanner suppliesReset the scanner 3 TroubleshootingScanner initialization or hardware problems Scanner initialization or hardware problemsButtons appear not to work Issues with scanning documents or text OCR Scanner operation problemsAdditional troubleshooting information Scanner has stopped working properlyScanner does not scan right away Scanner glass needs to be cleanedScanner will not turn on Buttons appear not to workScanned image is fuzzy Issues with scanning documents or text OCRScanner glass needs to be cleaned Scanner is scanning items very slowlyIncorrect colors print, or the image is too light or dark Slides, negatives, and TMA issuesThe image cannot be enlarged Dots or streaks appear in the scanned imageUninstall and reinstall the software Check the cables Scanner installation troubleshootingUninstall and reinstall the software Action Check the cablesCable type Transparent materials adapter TMA specifications 4 Regulatory information and product specificationsScanner specifications Scanner specificationsRecycling Environmental specificationsRecycle and restricted material information Product restricted materialPage Getting assistance Accessibility Getting assistance5 Product support Windows environmentGetting assistance 4. Post-warranty period5. Extending or upgrading your warranty 26 Product support Index