HP G3110 L2698A manual Scanner operation problems, Scanner has stopped working properly

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If the carriage does not move and the scanner lamp does not turn on, a problem might exist with the scanner hardware. See Scanner has stopped working properly.

Scanner has stopped working properly

If the scanner stops scanning, complete the following steps, in order. After each step, start a scan to see if the scanner is working. If the problem continues, proceed with the next step.

1.A cable might be loose. Ensure that the USB, power, and TMA cables are securely connected.

2.Turn the scanner off using the power switch, wait 60 seconds, and then turn it back on.

3.Restart your computer.

4.A software conflict might exist on your computer. You might need to uninstall and then reinstall the scanner software.

a. Click Start, click Settings, and then click Control Panel (in Windows XP and Vista, click Start, and then click Control Panel).

b. Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select HP Scanjet G3110.

c. Click Remove.

d. Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select the HP Photosmart software.

e. Click Remove.

5.Reinstall, using the HP Photosmart software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the HP Photosmart software to install.

If the scanner still does not work, visit www.hp.com/support or contact HP Customer Support.

Additional troubleshooting information

If you have the HP Photosmart software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, double-click the

HP Solution Center icon on your desktop, and then click Help. Under the Additional Resources section, click Documents, then click Product Help. The Help system provides information about the scanner hardware as well as information about the HP Photosmart software and HP Scanning software. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.

Scanner operation problems

•Scanner will not turn on

•Scanner does not scan right away

•Buttons appear not to work

•Issues with scanning documents or text (OCR)

•Scanned image is fuzzy

Scanner operation problems

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Contents User Guide HP Scanjet G3110Page 1 How to use the scanner ContentsCare and maintenance Troubleshooting5 Product support 4 Regulatory information and product specificationsWhere to get additional information 1 How to use the scannerAccessibility Button Disable UtilityButton and accessories overview How to use the HP Photosmart softwareButtons Buttons Transparent materials adapter TMAScan from the scanner buttons Scan from the HP Solution Center Scan from the HP Solution CenterButton and accessories overview Scan film Scan pictures and documents Scanning overviewScan pictures and documents Change scan settingsScan from other software programs Preview a scanned imageScan documents Scan multiple pictures with one scanScan to e-mail Scan to a PDF fileMake copies Make copiesScan positives such as 35 mm slides or negatives Scan filmScan positives such as 35 mm slides or negatives Tips for scanning transparent itemsFigure 1-3 A cropped image from a slide Tips for scanning transparent itemsClean the scanner glass 2 Care and maintenanceClean the transparent materials adapter TMA Clean the scanner glass Clean the transparent materials adapter TMAOrder maintenance and scanner supplies Order maintenance and scanner suppliesScanner initialization or hardware problems 3 TroubleshootingReset the scanner Scanner initialization or hardware problemsAdditional troubleshooting information Scanner operation problemsButtons appear not to work Issues with scanning documents or text OCR Scanner has stopped working properlyScanner will not turn on Scanner glass needs to be cleanedScanner does not scan right away Buttons appear not to workScanner glass needs to be cleaned Issues with scanning documents or text OCRScanned image is fuzzy Scanner is scanning items very slowlyThe image cannot be enlarged Slides, negatives, and TMA issuesIncorrect colors print, or the image is too light or dark Dots or streaks appear in the scanned imageUninstall and reinstall the software Check the cables Scanner installation troubleshootingUninstall and reinstall the software Action Check the cablesCable type Scanner specifications 4 Regulatory information and product specificationsTransparent materials adapter TMA specifications Scanner specificationsRecycle and restricted material information Environmental specificationsRecycling Product restricted materialPage 5 Product support Accessibility Getting assistanceGetting assistance Windows environmentGetting assistance 4. Post-warranty period5. Extending or upgrading your warranty 26 Product support Index
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