HP G3110 L2698A manual Scanner will not turn on, Scanner does not scan right away

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Chapter 3

•Scanner is scanning items very slowly

•Scanner glass needs to be cleaned

Scanner will not turn on

If the scanner will not turn on when you press the scanner buttons, check for these possible problems:

•The scanner might have been unplugged. Check to see that the power cable has not become disconnected from the scanner or unplugged from the power source.

•The scanner might be turned off. Check to see that the scanner power switch is in the on position.

•Check to see that the TMA cable has not become disconnected from the scanner.

Scanner does not scan right away

If the scanner has not been used for a while, the scanner lamp might need to go through a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it takes a moment after starting the software or pressing a scanner button for scanning to begin.

To change the lamp warm-up setting, open the HP Solution Center, click Settings, and then click Scan Preferences.

Buttons appear not to work

After each step, start a scan to see if the buttons are working. If not, proceed with the next step.

•A cable might be loose. Ensure that the USB cable, the TMA cable, and the power cable are securely connected.

•Turn the scanner off using the power switch, and then turn it back on again.

•Restart your computer.

•The buttons might be disabled. Try the following procedure:

◦Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.

◦Open Properties, and then click the Events tab. From the Scanner events list, select Scan button press.

◦Ensure that the HP Scanning software option is selected.

◦Windows XP and Vista: Ensure the Take No Action option is not selected.

•The Button Disable Utility might have been used to disable the buttons. For more information, see Button Disable Utility.

16 Troubleshooting

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Contents HP Scanjet G3110 User GuidePage Care and maintenance Contents1 How to use the scanner Troubleshooting4 Regulatory information and product specifications 5 Product supportAccessibility 1 How to use the scannerWhere to get additional information Button Disable UtilityButtons How to use the HP Photosmart softwareButton and accessories overview Buttons Transparent materials adapter TMAButton and accessories overview Scan film Scan pictures and documents Scan from the HP Solution CenterScan from the scanner buttons Scan from the HP Solution Center Scanning overviewScan from other software programs Change scan settingsScan pictures and documents Preview a scanned imageScan multiple pictures with one scan Scan documentsScan to a PDF file Scan to e-mailMake copies Make copiesScan positives such as 35 mm slides or negatives Scan filmScan positives such as 35 mm slides or negatives Tips for scanning transparent itemsTips for scanning transparent items Figure 1-3 A cropped image from a slideClean the transparent materials adapter TMA 2 Care and maintenanceClean the scanner glass Clean the scanner glass Clean the transparent materials adapter TMAOrder maintenance and scanner supplies Order maintenance and scanner suppliesReset the scanner 3 TroubleshootingScanner initialization or hardware problems Scanner initialization or hardware problemsButtons appear not to work Issues with scanning documents or text OCR Scanner operation problemsAdditional troubleshooting information Scanner has stopped working properlyScanner does not scan right away Scanner glass needs to be cleanedScanner will not turn on Buttons appear not to workScanned image is fuzzy Issues with scanning documents or text OCRScanner glass needs to be cleaned Scanner is scanning items very slowlyIncorrect colors print, or the image is too light or dark Slides, negatives, and TMA issuesThe image cannot be enlarged Dots or streaks appear in the scanned imageScanner installation troubleshooting Uninstall and reinstall the softwareUninstall and reinstall the software Check the cables Check the cables Cable typeAction Transparent materials adapter TMA specifications 4 Regulatory information and product specificationsScanner specifications Scanner specificationsRecycling Environmental specificationsRecycle and restricted material information Product restricted materialPage Getting assistance Accessibility Getting assistance5 Product support Windows environment4. Post-warranty period 5. Extending or upgrading your warrantyGetting assistance 26 Product support Index