HP G3110 L2698A Post-warranty period, Extending or upgrading your warranty, Getting assistance

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4.Post-warranty period

After the limited warranty period, help is available online at www.hp.com/support.

5.Extending or upgrading your warranty

If you would like to extend or upgrade the product’s warranty, please contact your point of purchase or check the HP Care Pack Services at www.hp.com/support.

6.If you already purchased an HP Care Pack Service, please check the support conditions in your contract.

Getting assistance

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Contents User Guide HP Scanjet G3110Page Troubleshooting Contents1 How to use the scanner Care and maintenance5 Product support 4 Regulatory information and product specificationsButton Disable Utility 1 How to use the scannerWhere to get additional information AccessibilityButtons Transparent materials adapter TMA How to use the HP Photosmart softwareButton and accessories overview ButtonsScanning overview Scan from the HP Solution CenterScan from the scanner buttons Scan from the HP Solution Center Button and accessories overview Scan film Scan pictures and documentsPreview a scanned image Change scan settingsScan pictures and documents Scan from other software programsScan documents Scan multiple pictures with one scanScan to e-mail Scan to a PDF fileMake copies Make copiesTips for scanning transparent items Scan filmScan positives such as 35 mm slides or negatives Scan positives such as 35 mm slides or negativesFigure 1-3 A cropped image from a slide Tips for scanning transparent itemsClean the scanner glass Clean the transparent materials adapter TMA 2 Care and maintenanceClean the scanner glass Clean the transparent materials adapter TMAOrder maintenance and scanner supplies Order maintenance and scanner suppliesScanner initialization or hardware problems 3 TroubleshootingScanner initialization or hardware problems Reset the scannerScanner has stopped working properly Scanner operation problemsAdditional troubleshooting information Buttons appear not to work Issues with scanning documents or text OCRButtons appear not to work Scanner glass needs to be cleanedScanner will not turn on Scanner does not scan right awayScanner is scanning items very slowly Issues with scanning documents or text OCRScanner glass needs to be cleaned Scanned image is fuzzyDots or streaks appear in the scanned image Slides, negatives, and TMA issuesThe image cannot be enlarged Incorrect colors print, or the image is too light or darkScanner installation troubleshooting Uninstall and reinstall the softwareUninstall and reinstall the software Check the cables Check the cables Cable typeAction Scanner specifications 4 Regulatory information and product specificationsScanner specifications Transparent materials adapter TMA specificationsProduct restricted material Environmental specificationsRecycle and restricted material information RecyclingPage Windows environment Accessibility Getting assistance5 Product support Getting assistance4. Post-warranty period 5. Extending or upgrading your warrantyGetting assistance 26 Product support Index