HP 8300 8300 manual Windows users, Macintosh users

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Chapter 1

Windows users

Depending on the scanning software installed on the computer, Windows users have the following sources of additional information:

HP Photosmart Software help

If HP Photosmart Software is installed on the computer, double-click the HP Solution Center icon on the computer desktop, click Onscreen Guide, and then select the HP Photosmart Software help.

HP Smart Document Scan Software help

If HP Smart Document Scan Software is installed on the computer, double- click the HP Smart Document Scan Software icon on the computer desktop, and then click Help in the toolbar menu.

HP Button Settings Utility help

Use the Configure buttons tab to manage the scanner customizable buttons if either HP Smart Document Software or HP Photosmart Software is installed on the computer.

Use the General info tab to find information about the status of the scanner hardware: scan count, born-on date, scanner model, lamp on, maintenance suggestions, and more.

To open the HP Button Settings Utility help, click Help on the dialog box. For help opening the HP Button Settings Utility, see Open the HP Button Settings Utility.

Other programs

For help with another scanning program, open the program and then click Help in the toolbar menu.

Macintosh users

Depending on the scanning software installed on the computer, Macintosh users have the following sources of additional information:

HP Device Manager help

Click the HP Device Manager icon in the Dock, and then click the Help button on the dialog box.

HP Photosmart Studio help

If HP Photosmart Studio is installed on the computer, click the HP Photosmart Studio icon in the Dock, click Help in the menubar, and then click HP Photosmart Studio Help.

8	HP Scanjet 8300 series

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Contents HP Scanjet 8300 series Copyright and license Trademark creditsContents Contact HP Support Scanner error messages Error Scanner hardware HP Scanjet 8300 series UserGuide Automatic document feeder ADFScanner front panel buttons Scanning softwareCustomizable button labels Purpose Available scanning softwareWindows Program Supported OSProgram Purpose Supported OS Macintosh ProgramWindows Software How to see if the software is installed Where to get additional informationHP Scanjet 8300 series Setup and Support Guide Look for the HP Smart Document Scan SoftwareWindows users Macintosh usersButton Disable Utility WIndows AccessibilityHP Scan Pro help Customizable buttons How to use the scanner buttonsWindows Macintosh Windows Program controlling button Customizable buttonFunction Customizable button Customizable button Customizable button Copy buttons Windows HP software installed on the computer Scan Document To buttonsButton Settings button Cancel buttonPower Save button User Guide Scan from the scanner front panel buttons How to start a scanScan from HP Solution Center Scan from the HP scanning software WindowsScan from the HP Photosmart Software Scan using HP Scan ProScan from the HP scanning software Macintosh Scan from other software programsScan from HP Photosmart Studio Choose acceptable paper for the ADF How to scan documentsScan with the automatic document feeder ADF Load originals in the ADFScan one-sided documents from the ADF Windows Program ProcedureScan two-sided documents from the ADF Scan a document for editable text Scan a document as an image Press customizable buttonMacintosh Procedure Windows Program Procedure Scan a picture How to scan pictures and filmScan pictures Scan multiple pictures with one scanScan film Scan positives such as 35 mm slidesUser Guide Scan negatives User Guide Windows Place the film templates in the scanner storage slot Other scanning functions Make copiesUser Guide Scan to a destination Send a scan to an e-mail program Save a document or image to a drive or CDFrom the Destination menu, select Text File or Image File HP Photosmart Software Macintosh Do one of the following Change scan settings Configure buttons tab Configure the scannerOpen the HP Button Settings Utility Configure the customizable buttons for document scanningHP Smart Document Scan Software scan profiles Configure the customizable buttons for picture scanningGeneral info tab Assign a profile to a customizable buttonChapter Order maintenance and scanning supplies Care and maintenanceClean the scanner glass Use the cleaning cloth in the ADF Clean the transparent materials adapter TMAClean and maintain the automatic document feeder ADF Clean the ADF windowUser Guide Clean the feed-roller assembly manually Maintain the ADF Reset the scanner TroubleshootingScanner initialization or hardware problems Scanner has stopped working correctlyCable type Scanner operation problemsCheck the cables ActionScanner does not scan right away Scanner will not turn onScanner lamp stays on Scanned image is fuzzyScanner buttons are not working correctly Buttons do not work Non-HP scanning program opens when a button is pressedClick Scanners and Cameras Slides, negatives, and TMA issues Dots or streaks appear in the scanned image Automatic document feeder ADF problemsIncorrect colors print, or the image is too light or dark Scanned images are darkBottom of the scanned image is cut off Paper jamming, skewing, misfeeds, or multiple-page feedsPaper does not feed from the ADF Scanned images have streaks or scratchesClear jams from the ADF An item loaded in the ADF jams repeatedlyClear a jam from the start of the paper path Clear a jam at the end of the paper path Remove a paper jam within the ADF Replace the feed-roller assembly Contact HP SupportScanner error messages ErrorClose the ADF lid